Business reports are always presented in writing or orally, but they are not presented
digitally.
a. True
b. False
Which of the following statements about interview thankyou messages is most
accurate?
a. Thankyou messages are not important to employers.
b. To avoid appearing as overzealous, an applicant should wait at least two to three days
before sending a thankyou note.
c. Separate thankyou messages should be sent to each interviewer.
d. To personalize a thankyou message, an interviewee should begin each sentence in the
thankyou message with the personal pronoun I.
The jobsearch process begins long before you are ready to prepare your rsum because
you must invest time and effort in selfevaluation.
a. True
b. False
The best way to judge the success of your communication is through feedback.
a. True
b. False
You should generally deliver most constructive criticism in writing rather than in
person.
a. True
b. False
Which of the following sentences uses the most precise language?
a. The board approved a substantial budget increase.
b. The board approved a 34 percent budget increase.
c. The board approved a large budget increase.
d. The board approved a sizeable budget increase.
When writing a message to express condolences, you should mention the loss tactfully,
recognize the good qualities of the deceased, assure the receiver of your concern, offer
assistance, and
a. conclude on a reassuring note.
b. tell the receiver to call you.
c. focus on the future.
d. request information on funeral arrangements.
When you apply for a position but are rejected, employment experts recommend that
you
a. send a rejection letter saying you believe the employer has made a hiring decision
error in not choosing you.
b. phone the employer’s personnel office to determine the reason why you were not
selected.
c. send a rejection followup message indicating you are disappointed but will contact
the company again in a month in case a job opens up.
d. do not apply at that company again for at least 12 months.
One factor affecting channel choice is the importance of the message.
a. True
b. False
The top digital media device being used to disseminate information today is podcasts.
a. True
b. False
All of the following are goals for a business writer who must communicate bad news
except to
a. HTMLENTITY#8203HTMLENTITYproject a professional image.
b. HTMLENTITY#8203HTMLENTITYconvey empathy and sensitivity.
c. HTMLENTITY#8203HTMLENTITYbe fair.
d. HTMLENTITY#8203HTMLENTITYprove that the customer is wrong.
Decisions made by teams promote greater “buyin” from group members.
a. True
b. False
Effective interviewpreparation techniques include practicing answers to possible
questions, preparing to explain problem areas on your rsum, deciding on professional
attire, and
a. informing your current employer of your plans.
b. preparing success stories.
c. writing a resignation letter.
d. purchasing a gift for the interviewer.
Empathic writers
a. use more firstperson pronouns than secondperson pronouns in their messages.
b. try to give something to the receiver.
c. think about their needs before the receiver’s needs.
d. All answer choices reflect techniques used by empathic writers.
Which of the following is the most important part of a negative message?
a. A positive, forwardlooking closing
b. A neutral buffer
c. An explanation of the reasons for the bad news
d. The bad news itself
The reasonsbeforerefusal plan works well when denying claims.
a. True
b. False
You must decline an employee’s request to telecommute three days per week. Which of
the following statements best explains why this bad news is necessary?
a. Our current company policy does not allow telecommuting.
b. Unfortunately, we regret that we are unable to afford the expenses associated with
telecommuting.
c. Your daily presence in the office is important to ensure regular customer contact.
d. Your work standards cannot be relied on unless we are able to observe you at your
workstation.
Which of these statements regarding the use of email for goodwill messages is most
accurate?
a. Because a handwritten note is most impressive, any goodwill message sent by email
must always be followed by a more formal handwritten goodwill message.
b. If you frequently communicate via email with the intended receiver and are certain
this email will be received, you may send a goodwill message via email.
c. Email should never be used for sending any type of goodwill message.
d. Email can be used for all types of goodwill messages except death condolences, for
which a readymade card is required.
Which of the following statements about teams in today’s business is most accurate?
a. HTMLENTITY#8203HTMLENTITYTeams can be effective in solving problems
and in developing new products.
b. Today’s teams collaborate only facetoface.
c. HTMLENTITY#8203HTMLENTITYEffective soft skills are not necessary when
collaborating in teams.
d. HTMLENTITY#8203HTMLENTITYTeams are rarely used in today’s business
environment.
Goodwill messages should be personalized and include specific incidents or
characteristics of the receiver.
a. True
b. False
Companies use blogs only for public and customer relations.
a. True
b. False
Many researchers today begin by looking in electronic databases because
a. they know that all data found in electronic databases are valid and reliable.
b. electronic databases are always a free resource.
c. it is easy to cite sources found in an electronic database.
d. electronic databases are fast and convenient to use.
Your boss is giving instructions for a new method of keeping expense accounts.
However, you find it difficult to concentrate because you think the change is
unnecessary. What type of barrier to effective listening are you experiencing?
a. Language problem barrier
b. Psychological barrier
c. Physical barrier
d. Nonverbal distraction barrier
Use bulleted lists to represent a sequence of ideas or a numbered order.
a. True
b. False
The purpose of a table of contents is to present an overview of the report for people
who may not have time to read the entire report.
a. True
b. False
Techniques to motivate action in the closing of a sales message include offering a gift,
promising an incentive, guaranteeing satisfaction, and
a. setting an application opening date.
b. limiting the offer.
c. setting no boundaries or limits.
d. quoting a wellknown proverb.
The most important cultural dimension is
a. power distance.
b. communication style.
c. time orientation.
d. context.
Jackson is sending an email message about an important upcoming meeting. Which of
the following represents the most effective subject line?
a. Urgent!
b. Our next staff meeting will be held on the 15thof August.
c. Please Attend Staff Meeting August 15
d. Please Read NOW
Technology has changed the working environments of employees, that is why employees
are telecommuting more than ever is an example of a
a. complete sentence.
b. fragment.
c. fused or runon sentence.
d. comma splice.
The following sentence demonstrates effective writing: Please do not hesitate to call
me if you have any questions.
a. True
b. False
As you revise, make your writing clear by using specific verbs, concrete nouns, and
vivid adjectives.
a. True
b. False