Which of the following is the best statement of purpose for a report?
a. A wellness program will improve the health of all employees.
b. Most companies offer voluntary wellness programs.
c. Wellness programs have proven to be effective in improving the health of individuals.
d. Establish a wellness incentive program for all employees.
To get the best results, write your claim promptly because delaying a claim makes it
seem less important.
a. True
b. False
Only business executives and managers must deliver bad news.
a. True
b. False
You should discuss and interpret each visual aid for an audience.
a. True
b. False
Conducting scientific experiments is a method to gather formal research.
a. True
b. False
A communication channel
a. is anything that interrupts the transmission of a message.
b. should be selected before idea formation.
c. includes only digital means for transmitting messages.
d. is the medium over which the message travels.
Which of the following represents an informal writing style?
a. James, Deloitte, and Wilts, Inc., after extensive review of references and credentials
of contractors, has elected to contract with Peck Builders for the new office complex.
b. We selected Peck Builders as general contractor for our new office complex.
c. After conducting an exhaustive search of building design elements and costefficiency
data, the company has verified the qualifications of Peck Builders.
d. The findings validate the imperative of selecting a fully qualified and bonded
contractor for the new building venture of James, Deloitte, and Wilts, Inc.; that
contractor is Peck Builders.
Which of the following is not a characteristic of a goodwill message?
HTMLENTITY#8203HTMLENTITY
a. HTMLENTITY#8203HTMLENTITYSincerity
b. HTMLENTITY#8203HTMLENTITYSpontaneity
c. HTMLENTITY#8203HTMLENTITYShowmanship
d. Selflessness
When you write a purpose statement for a report, you should use action verbs.
a. True
b. False
As a manager, Corbin must inform his staff that all employees must now contribute
more to their health insurance premiums. What advice should Corbin follow when
delivering his message?
a. Avoid telling the employees the reason for the decision.
b. Use a threatening tone so that employees know that this is a serious matter.
c. Be honest and provide the important reasons for the increase in individual
contributions.
d. Tell the employees to “Suck it up” and deal with the increased individual costs.
Yardstick reports examine problems with two or more solutions.
a. True
b. False
Every rsum should include a career objective.
a. True
b. False
Which of the following situations might require a feasibility report?
a. HTMLENTITY#8203HTMLENTITYThe status of a large construction project
b. HTMLENTITY#8203HTMLENTITYThe reporting of monthly sales figures for all
divisions
c. HTMLENTITY#8203HTMLENTITYThe investigation results of implementing an
onsite employee exercise facility
d. HTMLENTITY#8203HTMLENTITYA onepage summary of a long article in The
New York Times
When preparing a business message, you should make your writing audience oriented.
Audience oriented means you should
a. write to solve a problem or convey information.
b. attempt to get your audience to believe and accept your message.
c. present ideas clearly but concisely.
d. concentrate on looking at the problem from the receiver’s perspective.
Which of the following is an example of a behavioral interview question?
a. Who in your life has most inspired you and why?
b. An irate customer is demanding her money back. How would you handle the
situation?
c. Tell me about a time when you solved a difficult problem.
d. What is your greatest strength?
The best way to find a job online is at a company’s own website.
a. True
b. False
You will sound professional and courteous if you include a sentence such as Thank you
for your cooperation in the closing paragraph of a request message.
a. True
b. False
What is the best advice for presenting the badnews portion of your negative message to
employees?
a. Strive to sugarcoat the message to ease the employees’ pain.
b. Place the bad news in the first sentence of a paragraph.
c. Position the bad news so that it does not stand out.
d. Use subjective language.
Persuasive techniques today are subtler and more misleading than of the past.
a. True
b. False
Once your rsum is submitted to a company, the first reader of it may be a computer.
a. True
b. False
Which of the following situations would most likely require persuasion within an
organization?
a. Outlining company policy on personal use of email
b. Explaining a new procedure that will go into effect next month
c. Asking employees to accept a pay cut to avoid layoffs or plant closings
d. Informing employees about the new process for reporting overtime hours
Your employer may ask you to respond to customer complaints appearing on Twitter,
Facebook, or complaint websites.
a. True
b. False
The rsum format most popular with recruiters and hiring managers is the functional
rsum because it focuses on the job applicant’s skills and abilities related to the position
sought.
a. True
b. False
All of these are good advice for nonverbal messages during a presentation except
a. avoid being planted behind the podium.
b. use a variety of gestures planned and rehearsed in advance.
c. punctuate your words by varying your tone, volume, pitch, and pace.
d. maintain appropriate eye contact to show your confidence and preparation.
Video rsumsHTMLENTITY#8203HTMLENTITY
a. HTMLENTITY#8203HTMLENTITYpresent a job candidate’s experiences,
qualifications, and interests in video form.
b. HTMLENTITY#8203HTMLENTITYare appropriate for all professional fields.
c. HTMLENTITY#8203HTMLENTITYshould be at least 15 minutes in length to
showcase a candidate’s background and skills.
d. HTMLENTITY#8203HTMLENTITYare appropriate only for individuals who are
applying for managementrelated positions.
Purposes of email marketing include attracting new customers, keeping existing
customers, encouraging future sales, crossselling, and
a. seeking new employees.
b. lobbying local legislators.
c. cutting costs.
d. importing products from international businesses.
Which of the following is the best advice to follow when dealing with conflict in a
team?
a. Look for areas of mutual agreement.
b. HTMLENTITY#8203HTMLENTITYTo promote individuality, focus on the person
rather than the task.
c. HTMLENTITY#8203HTMLENTITYDo not allow team members to speak their
minds because too many ideas could prevent the group from reaching its goal.
d. HTMLENTITY#8203HTMLENTITYAvoid conflict completely and let the chips fall
where they may.
Which of the following situations is most appropriate for sending an email message?
a. Matthew is angry with one of his colleagues and wants to let her know exactly how
he feels.
b. Jane found a great political joke she wants to share with her colleagues.
c. Chris must send the monthly sales data to his department.
d. Maggie needs to vent her frustrations about working conditions to her shift
supervisor.
The new software system will be installed on Monday; therefore, our intranet will be
unavailable to employees is an example of a complex sentence.
a. True
b. False
Your department needs a new copier, and your job is to research the options. Based on
your research, you have selected an allinone machine that you believe will be cost
effective and will perform well. What kind of report would you write to present your
findings?
a. Feasibility report
b. Justification/recommendation report
c. Yardstick report
d. Progress report
Don’t worry about what information is available about you online because this
information is irrelevant to the job search.
a. True
b. False
One advantage of the indirect strategy is that it respects the feelings of the audience.
a. True
b. False
Which of these is the best statement to present a job candidate’s information in the body
of a cover message?
a. I am a qualified and fully licensed pediatric nurse.
b. Your posting description closely matches my experiences assisting dysfunctional
families in crisis, and recently I’ve taken seminars in family dynamics to develop the
additional skills that your ad indicates are essential.
c. You need a licensed, registered nurse, and I meet those qualifications.
d. Having graduated summa cum laude from Southwest College, I am wellprepared and
eager to apply my knowledge in nursing.
One purpose of blogs is to create engagement.
a. True
b. False