49. Megahertz Technology Solutions, Inc., recently suffered a discrimination lawsuit. Advice to improve its workforce
diversity is likely to include understanding the value of differences, providing diversity training for employees, building
on similarities, and
a.
hiring a more homogenous work group.
b.
making fewer assumptions.
c.
requiring all employees to use jargon that conveys stereotypes.
d.
making sure all employees conform to a standard company culture.
on similarities, and making fewer assumptions.
pp. 21–22
ESBC.GULO.16.01.05 – 01.05
United States – BUSPROG.ESBC.GULO.16.05.01 – DISC.ESBC.GULO.16.05.01
Building Intercultural Workplace Skills
Bloom’s: Knowledge
50. Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own
and other cultures, and
a.
seek common ground.
b.
help others conform.
c.
avoid noticing differences.
d.
encourage group thinking.
desire to be recognized and respected.
pp. 21–22
ESBC.GULO.16.01.05 – 01.05
Building Intercultural Workplace Skills
Bloom’s: Knowledge
p. 21
ESBC.GULO.16.01.05 – 01.05
Bloom’s: Knowledge
51. Because of today’s communication technology, employees in today’s workforce can expect to write fewer messages.
a.
True
b.
False
52. Recruiters often rank communication skills as the highest skill set sought by employers.
a.
True
b.
False
True
Easy
p. 3
53. Only managers and business executives need strong communication skills.
a.
True
b.
False
False
Easy
p. 3
54. Employees in today’s workforce must learn to write only e-mails effectively.
a.
True
b.
False
False
False
Easy
p. 3
55. Operating a computer is an example of a “soft” skill.
a.
True
b.
False
False
Easy
p. 5
56. Despite their popularity among teens, social networking sites such as Facebook and Twitter are rarely used in today’s
business world.
a.
True
b.
False
False
Easy
pp. 5-6
57. As a frontline employee, you can expect to have more managers in the workforce.
a.
True
b.
False
False
Easy
pp. 3-4
58. As an employee in today’s digital workplace, you can expect to work more independently rather than collaboratively
in groups.
a.
True
b.
False
False
Easy
p. 7
59. Most people are good listeners.
a.
True
b.
False
False
50 percent efficiency.
Easy
p. 10
60. Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.
a.
True
b.
False
False
Easy
p. 7
61. Physical barriers to listening include only environmentally produced noises.
a.
True
b.
False
False
Easy
p. 10
62. Listening is a passive process.
a.
True
b.
False
False
Easy
p. 11
63. If you want to become a better listener, your first step is to stop talking.
a.
True
b.
False
True
Easy
p. 11
Easy
p. 10
64. To improve your listening ability, focus both on what is spoken and what is unspoken.
a.
True
b.
False
True
Easy
p. 11
65. Brooke is listening to a difficult presentation on nanotechnology development. As a good listener, she should take
complete notes of everything said.
a.
True
b.
False
False
Moderate
p. 11
66. One of the best strategies to become a better listener is to question a speaker while he or she is still talking to ensure
your comprehension.
a.
True
b.
False
False
reacting.
Easy
67. When verbal and nonverbal messages conflict, listeners tend to believe the verbal message.
a.
True
b.
False
False
Easy
p. 12
68. Most communication is nonverbal.
a.
True
b.
False
True
Easy
p. 12
69. Understanding a message involves listening to only the spoken words.
a.
True
b.
False
False
Easy
p. 12
p. 11
70. Most Americans communicate with business associates at approximately 1½ feet.
a.
True
b.
False
False
Easy
p. 13
71. Both your personal appearance and the physical appearance of your business documents transmit immediate and
important nonverbal messages.
a.
True
b.
False
True
Easy
pp. 13–14
72. Zach’s company does business globally. By associating with people from diverse cultures, Zach can widen his
knowledge of intercultural messages and can increase his tolerance of differences.
a.
True
b.
False
True
Moderate
p. 14
73. Greg will be the student speaker for graduation. To ensure that his nonverbal cues support his verbal message, he
should ask friends and family to monitor his conscious and unconscious body movements and gestures.
a.
True
b.
False
74. Our culture molds the way we think, behave, and communicate.
a.
True
b.
False
True
Easy
p. 15
75. Communication style is the most important dimension of culture.
a.
True
b.
False
False
Easy
p. 15
76. Individuals in high-context cultures prefer direct verbal interaction, value individualism, rely on logic, say “No”
directly, and give authority to written information.
a.
True
b.
False
False
True
Moderate
p. 14
77. The United States is an example of a low-context culture.
a.
True
b.
False
True
Easy
pp. 15–16
78. Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North
American culture.
a.
True
b.
False
True
Easy
p. 16
79. North Americans consider time a precious commodity and correlate it with productivity, efficiency, and money.
a.
True
b.
False
True
Easy
p. 15
80. Individuals in Western cultures are more relaxed about social status and the appearance of power.
a.
True
b.
False
True
Easy
p. 17
81. For Americans words are very important, especially in contracts and negotiations.
a.
True
b.
False
True
Easy
p. 17
82. The first step in learning intercultural skills is being aware of your own culture and how it contrasts with others.
a.
True
b.
False
True
rude.
Easy
p. 16
83. Ethnocentrism can be found in all cultures.
a.
True
b.
False
True
Easy
p. 18
84. Cross-cultural communication can be improved by practicing tolerance and ethnocentrism.
a.
True
b.
False
False
Easy
pp. 18–19
85. When communicating face-to-face with a person from another culture, you can always assume that the other person is
understanding your ideas if he or she smiles.
a.
True
b.
False
False
Easy
p. 19
Easy
p. 18
86. For international trade it is a good idea to learn and use the metric system.
a.
True
b.
False
True
Easy
p. 20
87. The U.S. workplace is expected to remain dominated by males and be Anglo-oriented.
a.
True
b.
False
False
Easy
p. 20
88. Developing a diverse staff that can work together cooperatively is one of the biggest challenges facing business
organizations today.
a.
True
b.
False
True
Easy
p. 21
89. Businesses that want to capitalize on cultural diversity need to train workers to think and act alike to reduce conflicts.
a.
True
b.
False
False
Easy
p. 21
90. Ryan has an upcoming business meeting with a person from Germany. Because Ryan has never met this person, he is
worried about traveling there to do business for his company. Ryan could reduce his worry by assuming that his German
associate is similar to him.
a.
True
b.
False
False
Moderate
p. 21
91. ____________________ such as the ability to communicate, work well with others, solve problems, make ethical
decisions, and appreciate diversity are essential career attributes in today‘s workplace.
Soft skills
Easy
p. 5
92. ____________________ involves storing applications and data in remote locations.
93. The term ____________________ means that websites and Web applications have moved from “read only” to “read-
write,” thus enabling users to participate, collaborate, and network in unprecedented ways. It is one of many new
communication technologies that is reshaping the world of work.
94. ____________________ cues include eye contact, facial expressions, body movements, space, time, territory, and
appearance.
95. ____________________ may be defined as “the complex system of values, traits, morals, and customs shared by a
society, region, or country.”
96. According to a model developed by cultural anthropologist Edward T. Hall, ____________________ refers to the
stimuli, environment, or ambience surrounding an event and is arranged on a continuum from low to high.
ESBC.GULO.16.01.04 – 01.04
United States – BUSPROG.ESBC.GULO.16.05.02 – DISC.ESBC.GULO.16.05.02
Recognizing How Culture Affects Communication
Bloom’s: Knowledge
97. The belief in the superiority of one’s own culture is known as ____________________. This natural attitude is found
in all cultures.
ESBC.GULO.16.01.05 – 01.05
United States – BUSPROG.ESBC.GULO.16.05.01 – DISC.ESBC.GULO.16.05.01
Building Intercultural Workplace Skills
Bloom’s: Knowledge
98. An oversimplified perception of a behavior pattern or characteristic applied to entire groups is a(n)
____________________.
ESBC.GULO.16.01.05 – 01.05
United States – BUSPROG.ESBC.GULO.16.06.04 – DISC.ESBC.GULO.16.06.04
Building Intercultural Workplace Skills
99. ____________________ means learning about beliefs and practices different from our own and appreciating them.
One of the best ways to develop this trait is to practice empathy.
ESBC.GULO.16.01.04 – 01.04
United States – BUSPROG.ESBC.GULO.16.05.01 – DISC.ESBC.GULO.16.05.01
Recognizing How Culture Affects Communication
Bloom’s: Knowledge
100. ____________________ is defined as “trying to see the world through another’s eyes.”