Which of the following is the most appropriate closing for an email message or memo?
a. Please submit your report by August 1 so that the information can be presented at the
seminar.
b. Please let me know if I may be of further assistance.
c. Thank you in advance for answering my questions.
d. It’s been great talking with you.
Human Resources Manager Claire Siu must inform Anthony that company job changes
will require him to seek retraining or lose his position. The best channel for Ms. Siu to
deliver this message is
a. an email message.
b. a facetoface conversation.
c. a voice mail message.
d. an instant message.
When you enter the office for an interview,
a. greet the interviewer confidently, and wait for him or her to initiate a handshake.
b. avoid direct eye contact so that you do not make others feel uncomfortable.
c. introduce yourself to the receptionist, and wait to be invited to sit.
d. immediately open your briefcase to sort through your contents to locate copies of
your rsum.
The following sentence contains a dangling or misplaced modifier: Working all night,
the brief was filed with the court on time.
a. True
b. False
Which part(s) of your messages are readers likely to find most interesting and read
first?
a. Footnote
b. Opening and closing
c. Middle paragraphs of justification and explanation
d. Salutation
Surveys can generate primary data economically and efficiently from large groups of
people.
a. True
b. False
Smart business representatives always avoid calling an unhappy customer to resolve
problems.
a. True
b. False
Business communicators have many goals in conveying negative news. Which of the
following is not a goal in communicating negative news?
a. Explaining clearly and completely
b. Maintaining friendly relations
c. Being fair
d. Demonstrating the company’s superiority in the global marketplace
Online sales messages are generally much longer than directmail messages.
a. True
b. False
The indirect strategy works well with three kinds of messages: (a) bad news, (b) ideas
that require persuasion, and (c) sensitive news.
a. True
b. False
Which of the following is the best advice to follow for a cover message accompanying
a rsum sent by email or fax?
a. Take the time to prepare a customized cover message to accompany your rsum sent
electronically.
b. Send your cover message separately from a faxed or emailed rsum.
c. Shorten your email or fax cover message to a brief statement such as Please consider
the attached rsum for your opening.
d. Skip the cover message entirely because the fax or email includes your name.
Although businesses may find complaints about their products and services on sites
such as Twitter and Facebook, wise businesses should never respond to such complaints
in the cyber world.
a. True
b. False
Instant messaging and text messaging are advantageous for all of the following reasons
except
a. guaranteed privacy.
b. low cost.
c. immediacy.
d. speed.
To take the spotlight off the bad news, place it at the end of a paragraph.
a. True
b. False
Which of the following sentences uses positive language?
a. Your order cannot be shipped before June 1.
b. Your August 15 letter claims that your new computer is malfunctioning.
c. We can’t provide a free printer with your purchase of a computer.
d. We look forward to completing your order when we receive your credit card
information.
Reports that describe periodic, recurring activities or situational, nonrecurring events
are
a. justification/recommendation reports.
b. informational reports.
c. analytical reports.
d. yardstick reports.
Which is the best advice to follow when using presentation templates?
a. HTMLENTITY#8203HTMLENTITYAdjust the color scheme or font style of
existing templates to suit your needs.
b. Never use preinstalled templates when you create a presentation.
c. HTMLENTITY#8203HTMLENTITYAlways use the same template each time you
create a presentation.
d. All answer choices provide good advice about the use of presentation templates.
When creating a persuasive message, you should expect and overcome resistance.
a. True
b. False
Most informational reports are written
a. using the indirect organizational strategy.
b. by only top business executives.
c. using a formal writing style.
d. for a neutral or receptive audience.
Which of the following statements describing employment achievements would be
most effective on a rsum?
a. Directed work flow and scheduling for emergency room personnel
b. Performed preventative maintenance on production equipment
c. Achieved 125 percent of production goal for three consecutive quarters
d. Knowledgeable in a variety of production processes and JustinTime theories
To make the introduction of your proposal persuasive, include a “hook” that focuses on
the audience’s specific needs and benefits.
a. True
b. False
Effective speaking skills are important to recruiters.
a. True
b. False
Business presentations HTMLENTITY#8203HTMLENTITY
a. HTMLENTITY#8203HTMLENTITYare always informative in nature.
b. HTMLENTITY#8203HTMLENTITYmay vary in complexity.
c. HTMLENTITY#8203HTMLENTITYare always delivered facetoface.
d. HTMLENTITY#8203HTMLENTITYare always persuasive in nature.
You should assume that all intellectual property is copyrighted.
a. True
b. False
Which of the following about writing and revising business documents is most
accurate?
a. Rarely is the first version satisfactory, but usually the second version is excellent.
b. Experts say only amateurs expect writing perfection on the first try.
c. Revision is not necessary for informal documents such as internal memos or email
messages.
d. The real work of revision should happen in the writing stage as you select words and
form sentences.
The only type of presentation that business professionals must deliver is an oral report.
a. True
b. False
How should you respond if an interviewer asks, Why should we hire you when other
applicants have better credentials?
a. Admit that you are less qualified, but stress you can be paid less than more
experienced applicants.
b. Describe how you are correcting one of your most significant weaknesses to display
your strong work ethic and determination.
c. Confidently explain your strengths such as your openness to new ideas and
knowledge of the latest methods and equipment.
d. Since it is clear that you will not get this job offer, do not answer this question.
When the interviewer asks you questions about the future, you should provide answers
that
a. show ambition and interest in succeeding with the company.
b. are vague because no one can predict the future.
c. indicate that you want the interviewer’s job.
d. focus on your needs.
Please give consideration to our latest offer is an effectively written sentence for a
business message.
a. True
b. False
To demonstrate your humility, openly share at least one personal weakness with the
interviewer.
a. True
b. False
___________________ data result from firsthand experience and observation.
____________ marketing is a term that depicts the rapid spread of online messages,
much like infectious diseases that pass from person to person.
To, From, Date, and Subject in an email message or a memo are called
____________________ words.
____________________ interviews occur when a company interviews several
candidates for the same position at the same time.
Don’t spread rumors, gossip, and negative, defamatory comments.
A(n) ____________________ presents an overview of a longer report for people who
may not have time read the entire report.
____________________ may be defined as “the complex system of values, traits,
morals, and customs shared by a society, region, or country.”
The ____________________ job market consists of jobs that are not announced or
advertised.
Revise the following sentence to use positive language:
Because you neglected to include a copy of your cash register receipt, we can’t process
your rebate.
A comparison of two things or ideas using the words “like” or “as,” such as Turning the
course of this economic downturn has been like stopping an avalanche; it’s possible,
but very, very difficult, is a(n) ____________________.
____________________ involves saying words correctly and clearly using accepted
sounds and accented syllables.
Before and meanwhile are examples of transitional expressions that show
____________________ association.
Following an interview you should send a(n) ____________________ note, email, or
letter to the individual(s) who interviewed you.
A(n) ____________________ rsum uses colorful charts, graphics, and time lines to
illustrate a candidate’s work history and experience.
____________________ messages are important to communicate when personal
contact is impossible, to establish a record of the incident, to formally confirm followup
procedures, and to promote good relations.
List two techniques that could help you become an active and effective listener.
The first sentence of a direct request is usually a question or a polite
____________________ such as Please answer the following questions about your
accommodations for a seminar.