Which of the following statement best provides constructive criticism?
a. You seem to think that you can submit any kind of work and that it doesn’t matter.
b. Your work is often shoddy.
c. Producing inferior work often causes this company to lose time and money.
d. You need to produce work that meets this company’s standards.
How do recruiters and employers view the importance of professional behavior in the
workplace?
a. Although recruiters are impressed with applicants who speak and write well, a
candidate’s technical expertise is all that matters.
b. Good manners and a businesslike, professional demeanor are among the top skills
recruiters seek in applicants.
c. Professionalism and soft skills are important only in serviceoriented fields.
d. Team, communication, and people skills are low priorities for most recruiters and
employers.
The purpose of a summary of qualifications is to present your most impressive
qualifications.
a. True
b. False
The opening of a sales message is one of its most critical elements.
a. True
b. False
Which of the following is an effective opening for a routine request message?
a. Please answer the following questions about your Web services.
b. My name is Jill Aubrey, and I am the office manager for Cape Consulting Inc.
c. I recently read an article about your firm in the local newspaper.
d. Cape Consulting Inc. is the premier communicationconsulting firm in the Cape and
islands area.
You are writing a short informal report that you will send to one of your customers.
Which format would be most appropriate?
a. Letter format
b. Memo or email format
c. Manuscript format
d. Preprinted form
Matt must send a refusal letter to Ryan, who recently interviewed for a job. Which of
the following will be the best closing?
a. If you have any questions, Ryan, please do not hesitate to call me.
b. If you had the required five years’ experience in social work, we could have included
you in the final slate of candidates.
c. Again, Ryan, we truly regret being unable to offer you this position.
d. We wish you all the best in your job search.
What statement about an eportfolio is most accurate?
a. An eportfolio HTMLENTITY#8203HTMLENTITYis a collection of digital files that
can be navigated with the help of menus and hyperlinks.
b. HTMLENTITY#8203HTMLENTITYEportfolios can be accessed only at websites.
c. A print rsum is more effective than an eportfolio at showing off an applicant’s talents
and qualifications.
d. HTMLENTITY#8203HTMLENTITYEportfolios have replaced traditional rsums in
the screening and hiring process.
No meeting should be called unless it is important, can’t wait, and requires an exchange
of ideas.
a. True
b. False
Looking in company files for information is a waste of time.
a. True
b. False
Maya has decided to apologize briefly in the buffer of her badnews message to a client.
Which of the following is the best apology?
a. We know that you rely on your espresso machine to function properly.
b. We apologize for any inconvenience this may have caused.
c. We sincerely apologize for the problems you experienced with your espresso
machine. To prevent recurrence of this problem, we will recalibrate the heating element
at no charge to you.
d. It is unfortunate that you are unhappy with your espresso machine.
Most emails should be organized using the indirect organizational strategy.
a. True
b. False
What is the purpose of a letter or memo of transmittal?
a. To announce the topic of the report
b. To provide a list of sources used within the report
c. To introduce the writer of the report
d. To designate the parts of the report
Some of today’s employers often use applicant tracking software to sort and evaluate
rsums. Which of these steps will maximize the “hits” your rsum receives from this kind
of software?
a. Describe your experience, education, and qualifications in general terms.
b. Avoid abbreviations and acronyms, especially those related to the job title.
c. Include a keyword summary that highlights your qualifications and experiences.
d. Focus on nouns that describe your skills and qualifications.
Which of the following is the best nonverbal behavior to display during an interview?
a. Sit erect, leaning forward slightly to show interest and confidence.
b. Change positions often and gesture as frequently as possible to convey high energy.
c. Lean forward, resting your arms on the desk or table before you, to indicate control.
d. Relax back into your chair, slouching slightly, to demonstrate selfassurance.
Most recruiters favor a
a. video rsum.
b. functional rsum.
c. chronological rsum.
d. plaintext rsum.
The purpose of a cover message is to secure a job interview.
a. True
b. False
Which of the following is the best tip for creating a successful cover message?
a. Use different paper colors and paper types for your rsum and cover message to create
a strong visual impact.
b. Make activities and outcomes, not yourself, the subject of sentences to reduce
overuse of “I.”
c. Use a creative letter style to surprise the reader and make a big impact.
d. Keep the focus on your skills and traits through frequent use of “I” statements.
A ____________________ results when a writer joins two independent clauses with a
comma.
Before giving a presentation, you should
a. practice repeatedly.
b. arrive early to prepare the room and test any equipment.
c. practice stressreduction techniques.
d. All answer choices are steps that a speaker should complete prior to giving a
presentation.
The closing in a badnews communication to employees must never look forward or
discuss what will happen next because doing so can create a legal obligation.
a. True
b. False
You are writing a short informal report that will stay inside your organization. Which
format would be most appropriate?
a. Letter format
b. Memo or email format
c. Manuscript format
d. Preprinted form
The manager noticed that Stephen slammed his desk drawer right after he said that he
was happy to work late. The manager should
a. tell Stephen that he should behave more professionally.
b. respond to the verbal message only and thank him for working late.
c. politely seek additional information by saying, I’m not sure that you really want to
stay late. Do you have somewhere you need to be?
d. fire Stephen for insubordination.
When answering a phone call for a coworker, HTMLENTITY#8203HTMLENTITYbe
honest and tell the receiver the exact whereabouts of your coworker.
a. True
b. False
ANS: False
RATIONALE: Although you should always be courteous and helpful to others, be
cautious when answering calls for others. Don’t give out confidential information about
a coworker’s whereabouts. Instead, it is better to say, “She is away from her desk,” or
“He is out of the office.”
The ability to prepare concise, audiencecentered, persuasive, and purposeful messages
comes naturally.
a. True
b. False
You are in a meeting receiving your performance review and are surprised that your
supervisor has offered you many suggestions for improvement. How should you react
to the criticism?
a. Interrupt your supervisor frequently to comment on his or her suggestions so that you
don’t miss giving feedback on anything.
b. To avoid any type of confrontation with your supervisor, agree with all comments
made.
c. Try to deflect blame for anything negative said to others in your department.
d. Ask for clarification of comments when necessary.
Modifiers must be close to the words they describe or limit.
a. True
b. False
In the body of a cover message, you should
a. repeat the information presented on your rsum.
b. explain why you need a job.
c. emphasize writer benefits because hiring officers want to know what appeals to you
about this particular company.
d. demonstrate your qualifications and show how they fit the targeted job.
Individuals rather than teams generally produce quicker, more accurate decisions.
a. True
b. False
Courtney is getting married and is trying to gather information about the banquet
facilities of a potential venue in Las Vegas. She has lots of questions and decides to
write a routine informational message. How should she present these questions in her
message?
a. As a separate enclosure
b. In a bulleted or numbered list in the body of her message
c. In paragraph form in the body of her message
d. In a followup email
Analyzing your audience can help you decide how to organize your presentation.
a. True
b. False
Podcasts are used by
a. news organizations and media outlets.
b. educational institutions.
c. businesses.
d. News organizations and media outlets, educational institutions, and businesses all use
podcasts to deliver information.
