You should write a formal ____________________ letter to confirm the exact date you
will terminate your employment when it is a position you have held for an extended
period.
Converting a verb into a noun creates stronger, more professional business writing (e.g.,
made a decision instead of decided).
a. True
b. False
When asking a previous supervisor to write a letter of recommendation, you would be
smart to provide the supervisor with a detailed description of your target job, the
recommendation deadline, and copies of your rsum and college transcript.
a. True
b. False
Most workplace messages are
a. sent via text message.
b. placed on PostIt notes in the employees’ lounge.
c. positive or neutral.
d. long and ambiguous.
Which of these is the best recommendation for business communicators using email?
a. Consider using email to deliver bad news or to resolve arguments so that you can
avoid a facetoface conversation.
b. Add humor or tongueincheek comments to lighten the tone of serious email topics.
c. Type your message in all capital letters to increase your speed and efficiency.
d. Edit your text for readability and proofread for typos or unwanted autocorrections.
In the education section of your rsum, you should
a. list all college courses that you have taken to give the employer a complete picture.
b. include relevant seminars attended and workshops completed.
c. list only colleges where you have completed a degree or certificate program.
d. specify your high school and college GPAs.
A report that gives status updates on a current project is called
a. the minutes of a meeting.
b. an analytical report.
c. a progress report.
d. a summary.
What type of graphic illustrates changes in data over time?
a. Line chart
b. Flowchart
c. Pie chart
d. Table
Writers should avoid constructing a work plan for a business report because it may
become too restrictive to them and to their audience.
a. True
b. False
Which statement is most accurate?
a. Proofreading involves using only a spell checker.
b. Revision should always occur after you have completed writing.
c. Business messages must be clear, concise, and readable.
d. Revising and proofreading involve the same steps.
Which of the following would be an effective way to begin a badnews message using
the indirect strategy?
a. Complimenting the reader
b. Providing a statement of mutual agreement
c. Revealing the best news
d. All answer choices would be effective techniques to open a badnews message using
the indirect strategy.
When selecting a communication channel, you should follow two tips: use richer media
for persuasive or personal communications, and
a. use the richest media available.
b. select the cheapest channel to reduce costs.
c. never use digital media such as instant or text messaging on the job.
d. consider what media is the easiest for you to use.
An awareness of courtesy and etiquette can give you a competitive edge in the job
market.
a. True
b. False
Before you create a multimedia presentation, you must first analyze the speaking
situation and determine the purpose of your slideshow.
a. True
b. False
HTMLENTITY#8203HTMLENTITYThomas Schatz has five questions to ask his
reader in a routine informationrequest message. What is the best way to present these
questions?
a. HTMLENTITY#8203HTMLENTITYAs a separate enclosure
b. HTMLENTITY#8203HTMLENTITYIn a bulleted or numbered list in the body of
his message
c. HTMLENTITY#8203HTMLENTITYIn paragraph form in the body of his message
d. HTMLENTITY#8203HTMLENTITYIn a followup email
Which of the following statements about claims is most accurate?
a. If you expect that your claim will be granted, a letter or email message is not
necessary.
b. Businesses will probably take a claim letter more seriously than an email message or
a telephone call.
c. All claim messages should be written using the indirect strategy.
d. Smart businesses dislike receiving claim messages because it means they did
something wrong.
Physical barriers to listening include only environmentally produced noises.
a. True
b. False
What kind of rsum uses colorful charts, graphics, and time lines to illustrate a
candidate’s work history and experience?
a. Chronological rsum
b. Video rsum
c. Infographic rsum
d. Plaintext rsum
Formal report writers conduct most of their research using primary sources.
a. True
b. False
A video rsum allows candidates to demonstrate their public speaking, interpersonal, and
technical skills more impressively than they can in a traditional print rsum.
a. True
b. False
Adapting your message to the audience involves
a. thinking of the right words and tone to use in your message.
b. rewriting your message several times to ensure it is clear.
c. selecting the best research to incorporate within the message.
d. conducting a thorough audience analysis.
All of the following statements about social networking are accurate except
a. the majority of Fortune 500 companies now use social networking.
b. only teenagers use social networking sites to communicate with others.
c. social networking sites are used by some companies to recruit potential employees.
d. many businesses have found that the Facebook model can be adapted to their own
internal networks.
Communication is successful only when
a. verbal feedback has been sent to the receiver.
b. no noise occurs during the communication process.
c. verbal and nonverbal feedback have been sent to the receiver.
d. the receiver understands an idea as the sender intended it.
When creating a plaintext rsum,
a. use white space or a line of hyphens or equal signs to separate sections.
b. add page breaks, sections breaks, tabs, and tables to emphasize important
information.
c. use bullets to enhance the readability of your rsum.
d. add lots of images, designs, and colors for visual impact.
Which of the following statements about personal data on a rsum is most accurate?
a. Rsums should include an individual’s birth date, marital status, height, weight,
national origin, health, disabilities, and religious affiliation.
b. Smart job seekers do not include hobbies or interests on their rsums because they
know that recruiters cannot legally inquire about such information.
c. Rsums in the United States should omit personal data.
d. All answer choices reflect accurate statements about the inclusion of personal data on
a rsum.
Marketing Director Schultz must inform the board of directors that customers are not
responding positively to the company’s new advertising campaign. Which of the
following sentences would be the most appropriate wording for the marketing director
to use in her message to the board of directors?
a. Our customers are ripping on our new ads, even though we know these ads rock!
b. Our customers are badmouthing this awesome new marketing campaign; they are
obviously just out of it.
c. We have received reports from customers about our new ads.
d. It has come to my attention that our customers have denigrated the strategic
implementation of our new ad campaign.
Which of the following statements about texting in the workplace is most accurate?
a. All companies allow employees to use texting to communicate with coworkers and
customers.
b. Texting enables two or more individuals to use the Internet or an intranet to “chat” in
real time by exchanging brief messages.
c. Texting is a relatively highcost substitute for voice calls.
d. Text messaging is replacing email for short internal communication.
You work for a development firm and must explain to a customer the results of a
yearlong study of potential sites for new stores. In what format should you develop this
report?
a. Memo or email format
b. Preprinted form
c. Letter format
d. Manuscript format
Which of the following is a formal research method?
a. Talking with your boss
b. Investigating primary sources
c. Brainstorming
d. Looking in company files
Unlike a business proposal, a formal business report presents findings and
recommendations based on research and data analysis.
a. True
b. False
Pie charts are an effective visual to demonstrate a procedure.
a. True
b. False
All analytical reports should be organized using the indirect strategy.
a. True
b. False
____________________ cues include eye contact, facial expressions, body movements,
space, time, territory, and appearance.
Expressions that repeat meaning or include unnecessary words are
____________________.
The gathering of information is called ____________________.
____________________ such as the ability to communicate, work well with others,
solve problems, make ethical decisions, and appreciate diversity are essential career
attributes in today’s workplace.
A(n) ____________________ rsum is used for emailing or pasting into online rsum
submission forms.
The most important part of any badnews message is the ____________________ that
explain or justify the bad news.
Using the ideas of someone else without giving credit is called ____________________
and is unethical.
____________________ means learning about beliefs and practices different from our
own and appreciating them. One of the best ways to develop this trait is to practice
empathy.
Revise the following sentence to demonstrate direct, concise language:
This is to inform you that due to the fact that health care costs are rising, there is a new
employee wellness program that will be offered starting on May 1.
____________________ reports provide data or findings, analyses, and conclusions.
They may also provide recommendations if requested.
Messages such as information about procedures, equipment, or customer service should
be organized using the ____________ strategy.
When a message is written to identify or to correct a wrong, the message is called a(n)
____________________.
A(n) ____________________ is a Webbased presentation, lecture, workshop, or
seminar that is transmitted digitally with or without video to train employees, interact
with customers, and promote products.
____________________ is composed of informal words with arbitrary and
extravagantly changed meanings. These words quickly go out of fashion because they
are no longer appealing when everyone begins to understand them.
In an adjustment message, the use of a(n) ____________________ line to identify the
previous correspondence is optional.
When government organizations or businesses have a specific need, they prepare a(n)
____________________, a document that specifies their requirements and solicits
competitive bids from vendors.
