Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
49. Companies use virtual meetings to
a.
save travel costs.
b.
reduce employee fatigue.
c.
connect dispersed participants.
d.
All answer choices provide reasons companies use virtual meetings.
50. Jeff will be leading a virtual team meeting. What should he do to make certain that the meeting runs smoothly and
professionally?
a.
Send text messages and check his e-mail during the meeting.
b.
Ensure that the technology is working for all participants before the meeting starts.
c.
Discourage any chitchat among team members before or after the meeting.
d.
Set the meeting time using Eastern Standard Time (EST).
51. Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.
a.
True
b.
False
52. The term "professionalism" refers to desirable workplace behavior.
a.
True
b.
False
53. Many businesses have established protocol procedures or policies to enforce civility.
a.
True
b.
False
54. Although you will be judged on your technical and communication skills in and out of the office, you do not have to
worry about demonstrating proper business attire and dining etiquette.
a.
True
b.
False
55. Hard skills refer to a whole cluster of personal qualities, habits, attitudes, communication skills, and social graces.
a.
True
b.
False
56. In today's fast-paced, competitive business world, employers are not interested in the ethical behavior of their
employees.
a.
True
b.
False
57. An awareness of courtesy and etiquette can give you a competitive edge in the job market.
a.
True
b.
False
58. You must demonstrate professionalism only in face-to-face interactions.
a.
True
b.
False
59. Because today's technologies provide many alternate communication channels, face-to-face communication is no
longer important in business and professional transactions.
a.
True
b.
False
60. Your vocal quality sends only verbal messages.
a.
True
b.
False
61. Speakers should avoid "uptalk" in the workplace because it makes them appear weak and tentative.
a.
True
b.
False
62. When conversing with others, always address them by their first names.
a.
True
b.
False
63. If you receive constructive criticism on the job, you should focus on your feelings as much as possible.
a.
True
b.
False
64. If another person has criticized you unfairly, you should disagree respectfully and constructively.
a.
True
b.
False
65. When you deliver constructive criticism, you should use the word "we" instead of "you" to avoid sounding accusatory.
a.
True
b.
False
66. You should generally deliver most constructive criticism in writing rather than in person.
a.
True
b.
False
67. E-mail has made telephone use obsolete in the corporate world.
a.
True
b.
False
68. When placing a business telephone call, immediately name the person you are calling, identify yourself and your
affiliation, and give a brief explanation of your reason for calling.
a.
True
b.
False
69. The responsibility for ending a call lies with the receiver.
a.
True
b.
False
70. When answering a phone call for a coworker, be honest and tell the receiver the exact whereabouts of your coworker.
a.
True
b.
False
71. You should identify the extension when transferring a call.
a.
True
b.
False
72. To make your outgoing voice mail message more professional, use the computer-generated voice that comes with
most systems.
a.
True
b.
False
73. When speaking on a cell phone, speak more loudly so that the receiver can hear you and your ideas.
a.
True
b.
False
74. You should try to respond to voice messages within one week.
a.
True
b.
False
75. Decisions made by teams promote greater "buy-in" from group members.
a.
True
b.
False
76. In the norming phase of team development, teams discuss alternatives, evaluate outcomes, apply criteria, and prioritize
alternatives.
a.
True
b.
False
77. Many organizations are using virtual teams to exchange ideas and make decisions.
a.
True
b.
False
78. Withdrawing from a group is viewed as an effective technique to deal with group differences.
a.
True
b.
False
79. Groups with diverse members often produce the best decisions.
a.
True
b.
False
80. Groups should avoid conflict.
a.
True
b.
False
81. Effective team members view participation in a team as an opportunity to compete with others.
a.
True
b.
False
82. Effective teams often have no formal leader.
a.
True
b.
False
83. Today's workers attend more meetings than ever.
a.
True
b.
False
84. No meeting should be called unless the topic is important, can't wait, and requires an exchange of ideas.
a.
True
b.
False
85. The purpose of a meeting determines the number of participants.
a.
True
b.
False
86. Ground rules for a business meeting should be discussed only when a participant's behavior is harming the progress of
the agenda.
a.
True
b.
False
87. When a conflict develops between two members, allow each to make a complete case before the group.
a.
True
b.
False
88. No one should leave a meeting without a full understanding of what was accomplished.
a.
True
b.
False
89. Meeting minutes should be distributed within two weeks after the meeting or at least two days before the next
meeting, whichever comes first.
a.
True
b.
False
90. Virtual meetings save travel costs and reduce employee fatigue.
a.
True
b.
False
91. ____________________, also known as business etiquette or protocol, soft skills, social intelligence, polish, or
civility, refers to a whole range of desirable workplace behaviors.
92. Interpersonal skills such as working in teams, possessing a positive attitude, prioritizing work tasks, listening, and
demonstrating workplace manners are all examples of ____________________ skills.
93. ____________________ involves saying words correctly and clearly using accepted sounds and accented syllables.
94. ____________________ is the habit of using a rising inflection at the end of a sentence resulting in a singsong pattern
that makes statements sound like questions.
95. The ____________________ of a phone call should name the person being called, identify the caller and his or her
affiliation, and provide a brief explanation of the reason for the phone call.
96. Effective businesspeople use ____________________ mail to intercept and screen incoming calls.
97. According to B.A. Tuckman, when teams are in the ____________________ phase of team development, they
identify problems, collect and share information, establish decision criteria, and prioritize goals.
98. To connect with distant team members across borders and time zones, many organizations are creating
____________________ teams. These teams work interdependently with a shared purpose across space, time, and
organizational boundaries using technology.
99. The list of topics to be discussed at a meeting is called a(n) ____________________.
100. The ____________________ are a record of points of discussion, decisions made, and tasks assigned at a meeting.
