Which of the following statements about rsums is inaccurate?
a. A rsum is expected to showcase your strengths and minimize your weaknesses.
b. An ethical rsum may include halftruths but not outright lies.
c. Even after you have been hired, a misrepresentation on the rsum can be cause for
firing.
d. Although they can’t verify everything, most recruiters will verify your previous
employment and education before hiring.
You should never use a standard template that comes preinstalled in a multimedia
presentation software package.
a. True
b. False
Which statement about margins and text alignment is true?
a. Margins define the reading area and provide important visual relief.
b. Nearly all text in Western cultures is aligned at the right.
c. Business letters and memos usually have side margins of 2 inches.
d. Ragged right margins decrease white space and readability.
HTMLENTITY#8203HTMLENTITYWhich of the following is the best advice for
leading or participating in a business meeting?
a. HTMLENTITY#8203HTMLENTITYLeave your cell phone on to demonstrate to
others your dedication to customers and fellow colleagues.
b. HTMLENTITY#8203HTMLENTITYLet the leader do most of the talking.
c. HTMLENTITY#8203HTMLENTITYDon’t start the meeting until all attendees
arrive.
d. HTMLENTITY#8203HTMLENTITYLet members who disagree with one another
make a complete case for their position while group members give their full attention.
Which of the following is the best advice to follow when placing a business phone call?
a. Use professional vocabulary and courteous language.
b. Realize that the responsibility for ending a call lies with the caller.
c. In the introduction of the phone call, name the person you are calling, identify
yourself and your affiliation, and give a brief explanation of your reason for calling.
d. All answer choices are good tips to follow when placing business phone calls.
HTMLENTITY#8203HTMLENTITYBethany must write a formal business report and
reveal the results of a yearlong study on employee wellness at each of her company’s
five locations. What type of organizational pattern should she use?
a. HTMLENTITY#8203HTMLENTITYChronological
b. HTMLENTITY#8203HTMLENTITYTopic/Function
c. Geographical
d. HTMLENTITY#8203HTMLENTITYSimple/Complex
Slang
a. is composed of informal words with arbitrary and extravagantly changed meanings.
b. is acceptable to use in business messages.
c. involves the use of technical expressions that have become fashionable and are often
meant to impress rather than express.
d. All answer choices are correct.
Which of these messages most effectively conveys empathy in a badnews message?
a. You have every right to be disappointed. I am truly sorry that our product failed to
perform as expected.
b. I am deeply saddened that your service failure disrupted our sale, and we will do
everything in our power to improve our future performance.
c. We did not intentionally delay the shipment, and we will not accept the
disappointment and frustration you have expressed.
d. It is with great regret that we must take this step, but you have left us no choice.
Which of the following best avoids a long leadin?
a. Yes, we will send the information you requested.
b. This is to advise you that we will send the information you requested.
c. You may be interested to learn that we will send the information you requested.
d. I am writing this letter to inform you that we will send the information you requested.
Which of the following is the most effective closing for a sales message?
a. Making this training choice for your employees today may be the smartest business
decision you’ll ever make. Consider the benefits, and I am sure that you will agree.
b. Because we are confident that you will choose us for your training needs, we will
visit you on Friday to finalize your contract.
c. Complete the enclosed interest card and mail it to us at your earliest convenience.
d. If your sales don’t increase at least 10 percent after your salespeople complete our
“Closing the Deal” training, you get a full refund. Use our tollfree number to call me by
August 1 and begin training on September 1.
When you use the AIDA persuasive approach, your first task is to gain the reader’s
attention (A). Which of the following represents your second step, or “I” tasks, of
AIDA?
a. Describe the benefits a product or service offers and make rational or emotional
appeals.
b. Include details of your company’s reliability and reputation.
c. Grow more excited about your product and yourself as a salesperson.
d. Identify a proverb or famous quotation.
One of the most important questions you can ask yourself as you begin to compose a
message is What do I hope to achieve?
a. True
b. False
Social media messages have replaced email messages within organizations and to
external audiences.
a. True
b. False
To help his listeners keep track of where he is in the presentation, Dominic has just said,
Next I will discuss three plans for reducing waste. What verbal signpost is Dominic
using?
a. Summarizing
b. Previewing
c. Switching directions
d. Enumeration
Which of the following openings is most appropriate for a claim message?
a. For the past four years, we have held our annual banquet at your fine restaurant.
b. On January 31 a number of our employees attended a banquet at your restaurant.
c. Please process a refund for $68 to reimburse us the amount we were overcharged for
our banquet.
d. We were extremely upset to learn that we were charged too much for our banquet.
HTMLENTITY#8203HTMLENTITYA timetable for project completion is included in
which section of an informal report?
a. HTMLENTITY#8203HTMLENTITYStaffing
b. HTMLENTITY#8203HTMLENTITYAuthorization Request
c. HTMLENTITY#8203HTMLENTITYBudget
d. HTMLENTITY#8203HTMLENTITYProposal
When requesting a favor or action, you should discuss only the direct benefits to the
reader because indirect benefits are not persuasive.
a. True
b. False
What kind of sentence contains an independent clause and a dependent clause?
a. Simple sentence
b. Compound sentence
c. Complex sentence
d. Compoundcomplex sentence
Show confidence in the closing of an adjustment message by writing with a positive,
confident tone; mentioning the product in a favorable light; and
a. suggesting a new product or service.
b. expressing your appreciation for the customer’s business or anticipating future
business.
c. referring to the desire to be of service and to satisfy customers.
d. All answer choices are correct.
Which of the following would have a negative impact on a group?
a. Encouraging members to partcipate
b. Setting rules and abiding by them
c. Analyzing tasks and defining problems
d. Failing to stay on task
Many job candidates use LinkedIn toHTMLENTITY#8203HTMLENTITY
a. HTMLENTITY#8203HTMLENTITYresearch companies.
b. HTMLENTITY#8203HTMLENTITYreceive job alerts.
c. HTMLENTITY#8203HTMLENTITYexpand their personal and professional
networks.
d. HTMLENTITY#8203HTMLENTITYAll answer choices are ways that LinkedIn can
help candidates locate jobs.
An effective proposal should do all of the following except
a. showcase the writer’s expertise and build credibility.
b. emphasize how the writer’s methods and products will benefit the reader.
c. get the reader’s attention.
d. analyze findings, draw conclusions, and make recommendations intended to solve a
problem.
If another person has criticized you unfairly, you should disagree respectfully and
constructively.
a. True
b. False
An eportfolio is
a. an electronic copy of a rsum recorded on a CD or flash drive.
b. the addition of work samples and personal information as an attachment to an
embedded rsum.
c. a collection of digital files that can be accessed with the use of menus and hyperlinks.
d. the name given to rsums posted on jobsearch websites such as Monster.com.
In describing sexual harassment in the workplace, Julia explains that Supervisors are
getting burned in harassment lawsuits. Julia is using slang in this statement.
a. True
b. False
Which of the following is the most appropriate opening for an adjustment message
granting a claim?
a. We are very sorry to hear that your meal with us did not meet your expectations.
b. Thank you for your letter of November 16 describing your bad dining experience
with us last weekend.
c. Although we believe that the food we served last weekend was of the highest quality,
we are willing to refund the cost of your dinner this time only.
d. The enclosed check for $78, which covers the cost of your dinner, demonstrates our
desire to satisfy our customers and earn their confidence.
If you must provide large amounts of data or answer many questions in your response
message, make your message more readable with graphic devices such as lists, tables,
headings, boldface, or italics.
a. True
b. False
When you show that the decision for negative news was made fairly, impartially, and
rationally, receivers are far more likely to accept the negative news.
a. True
b. False
All of the following are tips you should follow when microblogging except
a. ignore spelling, grammar, and punctuation errors.
b. include only the main ideas.
c. personalize your message if possible.
d. choose descriptive but short words.
Most analytical reports answer questions about specific problems and aid in decision
making.
a. True
b. False