Which of the following is the best recommendation for delivering an effective oral
presentation?
a. Memorize the entire oral presentation so that you don’t have to use notes.
b. Read the entire oral presentation to the audience so that nothing important will be
overlooked.
c. Use an extemporaneous delivery.
d. Wing it!
Effective teams often have no formal leader.
a. True
b. False
Which of the following is a common trait of a business communicator from a
lowcontext culture?
a. Valuing group membership
b. Preferring indirect verbal interaction
c. Placing emphasis on written information
d. Relying on context and feeling
In the education section of your rsum, list all courses you have taken.
a. True
b. False
Jenna is trying to convince her boss that an onsite employee exercise room would
benefit the company and employees. When presenting her persuasive message, Jenna
should provide monetary evidence proving that an onsite employee exercise room
would improve employee absenteeism, reduce employerpaid insurance premiums, and
increase employee health.
a. True
b. False
All companies in today’s workplace allow employees to text or instant message on the
job.
a. True
b. False
If you will take questions at the end of your presentation, which of these is the best
advice?
a. Announce the questionandanswer period in the conclusion of your presentation.
b. If you don’t know the answer to a question, you should offer your best guess or make
up an answer.
c. Begin each answer with a repetition of the question.
d. Direct your answers just to the person who asked the question.
The biggest advantage of business blogs is that they
a. have the potential to reach a vast, farflung audience.
b. are the primary method of internal business communications.
c. provide anytime access to digital audio and video files containing corporate training,
marketing, and informational messages.
d. can safeguard against hackers and rival companies.
Which of these rsum tips is most accurate?
a. Don’t list awards and honors on a rsum; if you list them, you will appear to be
bragging.
b. Omit school and community activities from your rsum because they are unrelated to
your work experience.
c. Include your personal information (height, weight, and marital status) to give a
potential employer a complete picture.
d. Improve the visual impact of your rsum by placing your employment achievements
and relevant job duties in an easytoread bulleted list.
Joaquin will use the threestep writing plan for his claim message. In the body of the
message, Joaquin will
a. assume the company understands his request without explanation.
b. use emotional language to show how upset he is about the situation.
c. assume the company purposely tries to cheat its customers.
d. identify enclosed copies of all pertinent documents.
Because postscripts make letters appear poorly organized and unprofessional, you
should avoid adding them to sales messages.
a. True
b. False
Although businesses prefer to deliver bad news to employees personally, when bad
news must be given to large groups of employees, businesses are most likely to use
which of the following?
a. Newspaper advertisements
b. Hardcopy memos
c. Tweets
d. Wikis
One advantage of a wiki is that it
a. allows documents to be error free.
b. guarantees public and employee acceptance.
c. enables companies and news organizations to broadcast information quickly to the
public.
d. eliminates the problem of document version confusion.
Many business writers begin their report research by
a. conducting interviews.
b. observing others.
c. constructing questionnaires and inventories.
d. visiting company records and files.
Jeremy has decided to include a deadline for acceptance in his proposal to install
energyefficient workstations for a local manufacturer. In which section should Jeremy
place the deadline?
a. Introduction
b. Background
c. Conclusion and authorization
d. Proposal
What is the best advice for you to follow when writing a persuasive claim message?
a. Suggest that you have been intentionally deceived by the company.
b. Provide a comprehensive chronology of all details of the claim.
c. Close the message with a clear statement of what you want done.
d. Include original documentation of invoices, shipping orders, warranties, or payments.
Business reports vary in length, purpose, and delivery format.
a. True
b. False
ANS: True
RATIONALE: HTMLENTITY#8203HTMLENTITYBusiness reports range widely in
length, purpose, and delivery mode. Some are short, informal bulleted lists with status
updates. Others are formal 100page financial forecasts. Routine reports may be
generated weekly or monthly; whereas focused reports cover specific problems or
situations. In addition, reports may be presented orally, electronically, or digitally.
One careful proofreading of any document is sufficient.
a. True
b. False
Good organization and conscious repetition are the two most powerful keys to audience
comprehension and retention.
a. True
b. False
On behalf of your civic organization, you are inviting a motivational speaker to your
semiannual meeting. In your request you guarantee the speaker an enthusiastic audience
and a positive impact on the community, both of which emphasize
a. praise for the reader.
b. indirect benefits to the reader.
c. the indirect strategy.
d. the direct strategy.
A rsum should include personal data (birth date, health, height, weight, and sometimes a
photograph) to help the recruiter finalize his or her decision.
a. True
b. False
The bad feelings associated with disappointing news can be reduced if the receiver feels
that the news was revealed sensitively, believes that the matter was treated seriously and
fairly, and
a. knows the reasons for the rejection clearly.
b. learns of the bad news directly.
c. understands the legal implications of the bad news.
d. receives the bad news via certified mail.
When formatting business letters, you should use raggedright margins.
a. True
b. False
Which of the following is not an example of a soft skill?
a. Communicating effectively
b. Tabulating statistical information
c. Solving problems
d. Making ethical decisions
In the closing of a claim message, you should
a. justify and explain your request.
b. promote goodwill and summarize your request.
c. reference all copies of pertinent documents enclosed.
d. warn the company that failure to comply could cause legal action.
Which of the following best avoids flabby expressions?
a. In very few cases do job applicants perform adequate research about a company.
b. The CEO is of the opinion that stock prices will increase next quarter.
c. Although many employees have requested training, we can’t afford the extra expense.
d. We do not expect any pay raises at this point in time.
If you are responding favorably to your customer’s claim, the best opening is an
apology.
a. True
b. False
A cover message should always be limited to one page.
a. True
b. False
Which of the following represents the best business writing?
a. We regret that we are unable to accept you as a credit customer at this time.
b. You will never be sorry that you opened a checking account with our bank.
c. We cannot accept the returned merchandise because it is not resalable.
d. You can return all resalable merchandise for a store credit.
Report graphics should include a caption or title.
a. True
b. False
Which formal research source is best to obtain firsthand information?
a. Internet websites and articles
b. Reference books
c. Electronic databases
d. Interviews
Although email is successful for both internal and external communication, you should
still use letters when
a. you need immediate feedback.
b. the message must reach your reader very quickly.
c. formality and sensitivity are essential.
d. you have too little time to proofread.
Paragraphs should
a. focus on at least three ideas.
b. avoid the repetition of key or similar words.
c. contain long, solid chunks of print.
d. contain eight or fewer printed lines.
Which of these is the most effective response to the question, What do you think is your
greatest weakness?
a. Some people complain that I’m a workaholic with nearly too much passion for this
field.
b. To tell the truth, I become frustrated with lazy coworkers who don’t pull their own
weight.
c. My typing speed isn’t as fast as I would like, but this position doesn’t require me to
use the computer.
d. I’ve worked hard to eliminate every weakness, and I am confident you will find me
the perfect employee for this position.