What is the ideal number of participants for most groups?
a. Two
b. Four to five
c. Ten
d. There is no “ideal” number; more is always better.
What is the best advice for assessing the credibility of a Web page?
a. Review the Web page for accuracy in facts, spelling, grammar, usage, references, and
external links.
b. Determine the publishers or sponsors of the Web page to verify their credentials.
c. Evaluate the overall content of a Web page and see how it compares with other
resources on the same topic.
d. Perform all these tasks when assessing the credibility of a Web page.
According to B.A. Tuckman, when teams are in the ____________________ phase of
team development, they identify problems, collect and share information, establish
decision criteria, and prioritize goals.
Which of the following demonstrates effective business writing?
a. All executives and their wives will attend the Reno conference.
b. A salesman must meet monthly sales quotas.
c. The female attorney graduated from Yale.
d. The office personnel will assist you with your forms.
Use an emotional appeal when the
a. product is expensive; longlasting; or important to health, security, and financial
success.
b. product is inexpensive, shortlived, or nonessential.
c. reader is comparing similar products from other companies.
d. reader has a college education.
Which of the following statements is most accurate?
a. Very few management problems are related to listening.
b. The average person remembers nearly three quarters of what he or she hears
following a 10minute presentation.
c. We misinterpret, misunderstand, or change very little of what we hear.
d. Most people are not very good listeners.
When you expect the reader to be pleased, mildly interested, or neutral, use the indirect
pattern of organization.
a. True
b. False
Human Resource Specialist Julie Woodard must inform employees of a major reduction
in health care benefits. When delivering this announcement, she should apply all the
following techniques except
a. let the employees find out through the office grapevine.
b. inform the employees promptly.
c. deliver the news personally, if possible.
d. be honest.
Company policy prevents us from exchanging your defective wireless router more than
30 days after you purchased it is an example of an effective explanation.
a. True
b. False
Which of the following is not a dimension of culture?
a. Power distance
b. Individualism
c. Tolerance
d. Time orientation
When a company receives a claim and decides to respond favorably, the response
message is called an acceptance.
a. True
b. False
What advice should you follow when using downediting to reply to an email message?
a. Do not include a courteous opening with your reply message.
b. Avoid the use of different colors when inserting your comments.
c. Delete the sender’s message header, signature, and all unnecessary parts.
d. Add a comment after every sentence in the original message.
Which of the following statements uses an action verb to highlight an aptitude?
a. Competent in creation of multimedia presentations
b. Mastered QuickBooks Pro accounting software in 20 hours with minimal instruction
c. Ability to develop innovative and interactive Web pages
d. Adaptable to changing work environments
Including a subject line in your email message is optional because the message is
usually short.
a. True
b. False
How many typefaces should you use in a business document?
a. No more than two
b. At least three
c. Up to five
d. At least ten
Many communication experts regard poor organization as the greatest failing of
business writers.
a. True
b. False
Before your interview you should study the job opening, identify key needs, and then
develop matching success stories that emphasize your most strategic skills, areas of
knowledge, strongest personality traits, and key accomplishments.
a. True
b. False
Plagiarism
a. involves using good data from reputable sources to increase your credibility and to
enhance the logic of your reasoning.
b. happens in only academic settings.
c. is the act of using others’ ideas without proper documentation or by paraphrasing
poorly.
d. occurs when writers acknowledge the sources of their researched information.
What is the best advice when preparing a memo as an email attachment?
a. Never send a memo as an email attachment.
b. Leave the body of the email message blank.
c. Include the date, sender’s name, receiver’s name, and subject line on the memo.
d. Type the entire body of the memo in the email message.
If you don’t hear from the interviewer within five days, the best follow up is a phone
call to the interviewer to inquire about the decision and to indicate your extreme desire
for the job.
a. True
b. False
As a job candidate, the purposes of an interview are to convince the employer of your
potential, learn more about the job and the company, and expand on the information on
your rsum.
a. True
b. False
Communication style is the most important dimension of culture.
a. True
b. False
The only type of visual a business speaker should use is a multimedia presentation.
a. True
b. False
Conciseness is critical when microblogging.
a. True
b. False
Persuasion used in today’s business environment focuses on manipulating others.
a. True
b. False
Business writers should consider document design during the revision process because
welldesigned documents improve readability and comprehension.
a. True
b. False
HTMLENTITY#8203HTMLENTITYBecause jobs are scarce and you must apply to
many employers, you should prepare a generic rsum to send to every position you want.
a. True
b. False
ANS: False
RATIONALE: HTMLENTITY#8203HTMLENTITYIn today’s challenging and digital
job market, you will want to prepare a tailored rsum for every position you seek. The
competition is so stiff today that you cannot get by with a generic, allpurpose rsum. You
must customize your rsum to fit each company and position if you want to stand out
from the crowd.
Proposals are always written for only external audiences.
a. True
b. False
Sympathy notes are probably more difficult to write than any other type of message.
a. True
b. False
A rsum should never exceed one page.
a. True
b. False