Headings that show the sections of a report are called
a. talking headings.
b. signposts.
c. functional headings.
d. crosssectional divisions.
According to Edward T. Hall, which spatial zone is the largest?
a. Intimate
b. Personal
c. Social
d. Public
Katelyn is writing a letter to thank a potential employer for her job interview. Which of
these sentences contains modern expressions Katelyn should use?
a. Thank you in advance for considering me for your available position.
b. You will note that my coursework has thoroughly prepared me for your medical
technician position.
c. Enclosed herein please find the salary history you requested during the interview.
d. Pursuant to your request, I will return for a second interview on May 28.
Braden is preparing several success stories prior to his job interview for a sales
representative position. Which of the following scenarios would result in the best
success story for this position?
a. A story about a lemonade stand that Braden ran when he was a child
b. A story about working as part of a team in college to prepare a classroom
presentation about a company’s history
c. A story about volunteering for a local food bank over the holidays
d. A story about developing a new sales technique that increased his customer sales by
30 percent over a sixmonth period
Which of HTMLENTITY#8203HTMLENTITYthe following statements about online
interviews is most accurate?
a. HTMLENTITY#8203HTMLENTITYVery few of today’s companies conduct online
interviews.
b. HTMLENTITY#8203HTMLENTITYOnline interviews save job applicants and
companies time and money.
c. HTMLENTITY#8203HTMLENTITYIndividuals who participate in online
interviews need not be concerned about their appearance, eye contact, and nonverbal
behaviors.
d. HTMLENTITY#8203HTMLENTITYCompanies conduct online interviews only
when they must interview candidates who reside in other countries.
The bad feelings associated with disappointing news can generally be reduced if the
receiver knows the reasons for the rejection, feels that the news was revealed
sensitively, and believes that the matter was treated seriously and fairly.
a. True
b. False
The direct organizational strategy presents the purpose for writing near the beginning of
a report.
a. True
b. False
What is a comma splice?
a. Two independent clauses run together without punctuation or a conjunction
b. Two independent clauses joined by a comma without a conjunction
c. A brokenoff part of a sentence
d. Two dependent clauses
Which of the following statements about today’s job search is most accurate?
a. The emphasis of today’s job search is on the needs of the employer.
b. Today’s job searchers should create a universal rsum that can be used for every job
for which they apply.
c. Career paths for employees are now linear; that is, employees can expect to remain in
the same position throughout their employment years.
d. Jobs are long lasting; therefore, today’s employees will need little relearning and
retraining.
Headings assist the report reader in understanding the organization of a report.
a. True
b. False
Which statement about pie charts is most accurate?
a. Pie charts are most useful for technical audiences.
b. Pie charts are most appropriate for showing percentages.
c. Pie charts are more flexible than bar or line charts.
d. Pie charts can be confusing to readers because of the use of multiple colors.
The second phase of the 3×3 writing process begins with
a. analyzing the audience.
b. composing the message.
c. researching the topic.
d. organizing the message.
The U.S. workplace is expected to remain dominated by males and be Anglooriented.
a. True
b. False
Soon is more concise than in the near future.
a. True
b. False
The only item that you must document in a report is a quotation of another person’s
actual spoken or written words.
a. True
b. False
All of the following would probably require informal research methods except
a. routine email messages.
b. business letters.
c. long reports and complex business problems.
d. oral presentations.
Which of the following statements about the ethics of delivering bad news is most
accurate?
a. Delaying the bad news in a message is manipulative.
b. The indirect strategy is unethical only if the writer intends to deceive the reader.
c. Using the indirect strategy is a way to hide the bad news from the reader.
d. Delivering bad news is a fact of life; consequently, you need not worry about ethics.
Information that is common knowledge requires no documentation.
a. True
b. False
Which of these is the most accurate description regarding the use of pauses or silence in
a presentation?
a. Speakers should never pause before starting a presentation because they will appear
unsure.
b. Short fillers such as you know, like, um, or ah are better than any silence or pausing.
c. Speakers should avoid the use of pauses to ensure that they complete their speeches
within the expected time frame.
d. Silence can be effective for speakers when they are transitioning from one point to
another.
Minutes summarize the proceedings of meetings.
a. True
b. False
In her letter to policyholders, Min Yi needs a graphic depicting the procedure a
policyholder follows when filing a claim. Which of these would be most appropriate?
a. Organizational chart
b. Flowchart
c. Illustration
d. Table
When irate customers sound threatening and overstate their claims, as a business
representative, you should respond by indicating that the customer and his or her claim
are irrational.
a. True
b. False
Zoom presentations are becoming a popular alternative to multimedia presentations
because of their interactivity and cinematic capabilities.
a. True
b. False
All of the following are advantages of the direct strategy except
a. saving the reader’s time.
b. respecting the feelings of the audience.
c. setting a proper frame of mind.
d. reducing frustration.
An effective visual aid
a. emphasizes and clarifies main points.
b. increases audience interest.
c. helps to jog the memory of a speaker.
d. All answer choices are correct.
In which section of an informal proposal would you most likely include a timetable for
a project to be completed?
a. Staffing
b. Authorization
c. Budget
d. Proposal
A wiki is a Webbased tool that employs easytouse software to allow multiple users
collectively to create, access, and modify documents.
a. True
b. False
Another name for a video rsum is an infographic rsum.
a. True
b. False
The terms editing, proofreading, and evaluating are synonymous in meaning.
a. True
b. False
Although a reasonsfirst approach and tactful tone preserve friendly relations with
customers, these techniques are not useful for badnews messages inside an
organization.
a. True
b. False
A blog is a website with journal entries that are usually written by one person.
a. True
b. False
Persuasive claim or complaint messages may involve damaged products, mistaken
billing, inaccurate shipments, warranty problems, limited return policies, insurance
snafus, or faulty merchandise.
a. True
b. False
Use ____________________ format for short (usually eight or fewer pages) informal
reports addressed outside an organization.
Another name for a letter of application is a(n) ____________________ message or
letter.
A formal ____________________ is a document that analyzes findings, draws
conclusions, and makes recommendations intended to solve a problem.
A(n) ____________________ condenses the primary ideas of a book, report, article,
website, meeting, or convention.
____________________ is defined as “trying to see the world through another’s eyes.”
Personal ____________________ involves deciding what makes you special and
desirable in the job market.
A(n) ____________________ delivery involves speaking freely, generally without
notes, after preparing and rehearsing.
____________________ is the process of creating a message that suits your audience.
Many business writers deliver their reports using digital slideshows, which are also
called ____________________.
Use Empowered Team DecisionMaking Without Losing Control is an example of a(n)
____________________ heading.
To feel confident and to sell your qualifications, you should prepare and practice
____________________ stories that provide specific examples of your educational and
workrelated experience to showcase your qualifications and achievements.
Examples of positive ____________________ messages for the interview process
include arriving on time, dressing professionally, controlling your body movements,
exhibiting good posture, using effective eye contact, smiling appropriately, and
listening attentively.
Verbal ____________________, such as previews, summaries, and transitions, help an
audience recognize the organization and main points of an oral message.
HTMLENTITY#8203HTMLENTITYRewrite the following poorly written opening to
an adjustment letter responding to a claim. Write the opening sentence only.
We are extremely saddened to learn of the unfortunate failure of your TravelerXtra
smartphone, and we apologize for any inconvenience it has caused you. Although
company policy typically prevents us from offering a total replacement at no cost to you
for defective products, we’ll make an exception in your case. Therefore, we have
enclosed a voucher for a new TravelerXtra smartphone that you can take to our store
nearest you.
ANS: HTMLENTITY#8203HTMLENTITYEnclosed is a voucher to purchase a
replacement for your TravelerXtra smartphone. Student answers may vary.
RATIONALE: HTMLENTITY#8203HTMLENTITY
The belief in the superiority of one’s own culture is known as ____________________.
This natural attitude is found in all cultures.
Teams or departments use ____________________ to collect and disseminate
information to large audiences creating a database for knowledge management.