When you write a claim or complaint letter, an effective persuasive technique is using
words and phrases that clearly display how angry you are about the situation.
a. True
b. False
You are an inventory specialist for a retail store. Your boss has asked you to compile a
yearend report listing the merchandise sold each month through the company’s website.
In what format should you present this data?
a. Memo or email format
b. Preprinted form
c. Letter format
d. Manuscript format
The only factor to consider when deciding if a business letter is the appropriate
communication channel is if you are writing to a secondary audience.
a. True
b. False
The most effective multimedia presentations rely heavily on text, use frequent bulleted
lists, and employ few graphics or images.
a. True
b. False
All of the following are front matter components of a formal report except the
a. letter or memo of transmittal.
b. list of figures or tables.
c. appendix.
d. executive summary.
Good speakers are born with an innate ability to give informative and persuasive
presentations to audiences of all sizes.
a. True
b. False
Which of the following sentences demonstrates parallel structure?
a. Marian will interview all candidates, Dale will train new employees, and annual
reviews will be conducted by Paul.
b. The proposal affected all students, educators, and administrators.
c. The committee plans to review all proposals, interview contractors, and then it must
select a certified vendor.
d. Successful job candidates must demonstrate leadership, teamwork, and they must
possess strong communication skills.
The first step in a job search is selecting an appropriate rsum format.
a. True
b. False
Effective presentations should contain deliberate repetition of ideas.
a. True
b. False
ANS: True
RATIONALE: HTMLENTITY#8203HTMLENTITYAlong with good organization,
effective presentations include intentional repetition. Speakers should tell their audience
what they are going to tell them, tell them, and then tell them what they have told them.
This strategy works well because most people retain information best when they hear it
repeatedly.
You can decide what qualifications you possess and how you can prove them by asking
yourself What evidence can I offer that I am a selfstarter or a leader?
a. True
b. False
Whether your goal is to inform, persuade, or promote goodwill, the catchiest words you
can use in your business writing are “you” and “your.”
a. True
b. False
Experts say that writers should spend the most time in the ____ stage of the writing
process.
a. prewriting
b. drafting
c. revising
d. thinking
When you expect the receiver of your claim message to agree with your claim, you
should use the direct strategy.
a. True
b. False
Which of the following would probably best help a group achieve its goal?
a. Competition
b. Individual leadership
c. Emphasis on individualism
d. Active listening skills
What rsum HTMLENTITY#8203HTMLENTITYstyle would be most appropriate for
individuals who have experience in their field of employment?
a. HTMLENTITY#8203HTMLENTITYChronological
b. HTMLENTITY#8203HTMLENTITYFunctional
c. HTMLENTITY#8203HTMLENTITYVideo
d. HTMLENTITY#8203HTMLENTITYInfographic
Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule
next week’s meeting to Wednesday morning. To tell team members of the date change
for the next meeting, Michael should
a. send an email.
b. meet in person with each team member.
c. call a team meeting.
d. write a short team report.
Which of the following statements is most accurate?
a. The need for wellwritten messages has declined in today’s workforce.
b. Employers rank soft skills as less valuable than hard skills.
c. Social media are playing an increasingly prominent role in business.
d. Today’s use of digital media requires less written communication.
When a conflict develops between two members, allow each to make a complete case
before the group.
a. True
b. False
Which of the following tips will best help you protect yourself when posting at online
job boards?
a. Respond only to “blind” job postings.
b. Post your rsum on any online site to increase your employment opportunities.
c. Post your rsum only on sites that charge a fee.
d. Consider omitting your home address and home phone number.
When the purpose of your meeting is to solve an intense problem, what is the
recommended number of meeting participants?
a. Five or fewer
b. Ten or fewer
c. Thirty or fewer
d. An unlimited number of participants
The responsibility for ending a call lies with the receiver.
a. True
b. False
Zach’s company does business globally. By associating with people from diverse
cultures, Zach can widen his knowledge of intercultural messages and can increase his
tolerance of differences.
a. True
b. False
The opening of a persuasive request should gain your reader’s attention and interest.
a. True
b. False
A business letter is
a. the best communication channel when sending urgent messages.
b. an outdated form of communication in the business world.
c. necessary when the situation is formal and sensitive.
d. less confidential than other forms of communication.
The following sentence represents an audience focus: Our product guarantee becomes
effective after we receive full payment.
a. True
b. False
Which of the following is the best advice regarding workplace conversation?
a. To personalize your conversations, always use first names when addressing
supervisors, customers, and coworkers.
b. Be courteous and attentive when conversing with managers, colleagues,
subordinates, and customers.
c. Bring up controversial topics such as politics or religion as often as possible to show
your intelligence.
d. To demonstrate that you are human, feel free to complain about your colleagues,
friends, and job when you need to vent.
HTMLENTITY#8203HTMLENTITYEthan wrote the proposal for MPEX Associates and
submitted it on May 1 is an example of a
a. simple sentence.
b. cHTMLENTITY#8203HTMLENTITYompound sentence.
c. complex sentence.
d. HTMLENTITY#8203HTMLENTITYcompoundcomplex sentence.
When the interviewer says Describe a time when you worked successfully as a member
of a team, your best response will be to
a. reply that you have been a member of so many successful teams that no particular
instance stands out.
b. say that you not only enjoy teamwork, especially problemsolving groups, but also
work well independently.
c. tell a success story about a specific group project, your contributions, and the results.
d. list the names of all work teams on which you participated and stress that all were
successful.
One technique that improves business writing is the use of empathy. Empathy refers to
a. using inclusive language to eliminate bias.
b. putting yourself in the receiver’s shoes to adapt the message to the receiver’s needs.
c. appealing to the audience by using a sender focus.
d. formatting documents to meet business standards.
Because many companies now use social networking sites to screen job candidates,
what is the best advice you should follow to project a positive image?
a. Join as many groups or fan pages as possible to demonstrate your popularity.
b. Make your personal social networking pages available to all individuals.
c. Remove any photos, content, and links that could make you look unprofessional.
d. Update your status about your current job search frequently so that your friends and
family know how things are going.
Most persuasive requests should be organized
a. directly.
b. chronologically.
c. quickly.
d. indirectly.
Ground rules for a business meeting should be discussed only when a participant’s
behavior is harming the progress of the agenda.
a. True
b. False
Persuasive requests should be organized HTMLENTITY#8203HTMLENTITY
a. quickly.
b. HTMLENTITY#8203HTMLENTITYindirectly.
c. directly.
d. HTMLENTITY#8203HTMLENTITYchronologically.