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Communication is defined as "the transmission of information and meaning from one
individual or group to another." The crucial element of this definition is
a. transmission.
b. information.
c. meaning.
d. individual.
One goal of an adjustment message is to promote future business.
a. True
b. False
You can send positive nonverbal messages during your interview by dressing
professionally, controlling your body movements, making eye contact, and
a. arriving on time.
b. using genderneutral language.
c. presenting success stories to respond to behavioral questions.
d. preparing thoroughly.
Amelia has made a conscious effort to become an active listener. Therefore, she shuts
down her computer, turns off her cell phone, and asks her assistant to hold all incoming
calls when she conducts interviews. What technique is she using to improve listening?
a. Keeping an open mind
b. Establishing a receptive mindset
c. Capitalizing on lag time
d. Controlling her surroundings
Rather than memorizing or reading a presentation, you should deliver it
extemporaneously.
a. True
b. False
Tanika must prepare a formal report detailing the findings of a yearlong study of her
company's new wellness program. In this report she must discuss employee
absenteeism before and after the program's implementation. What type of
organizational pattern will she likely use?
a. Chronological
b. Spatial
c. Compare/Contrast
d. Importance
Passive voice should never be used in business writing.
a. True
b. False
One benefit of using text or instant messaging on the job is that these messages cannot
be used as evidence in lawsuits.
a. True
b. False
Activevoice sentences
a. direct the action of the verb toward the subject.
b. place the subject of the sentence as the doer of the action.
c. generally use a to be helping verb.
d. should always be avoided.
It is normal to experience some degree of stage fright when speaking before a group.
a. True
b. False
Which of the following demonstrates effective business writing?
a. An Asian CEO was the keynote speaker.
b. An AfricanAmerican man was the next customer.
c. A record number of Japanese investors are purchasing real estate in the United
States.
d. Mr. Hernandez, a Mexican, is my boss.
Effective speakers must be aware of their nonverbal messages. Nonverbal means
a. content delivered by visual aids.
b. information included on the outline, but not in the speech.
c. appearance, movements, and vocal qualities.
d. body language only.
One of the most important steps in the writing of a report is researching the report topic.
a. True
b. False
One advantage of podcasts is that they can replace costlier forms of communication
technologies such as teleconferences.
a. True
b. False
HTMLENTITY#8203HTMLENTITYWhich of the following statements is most
accurate?
a. HTMLENTITY#8203HTMLENTITYToday's speakers rely exclusively on the use of
multimedia slides in their presentations because they know that multimedia slides have
no disadvantages.
b. Lowtech visual aids are not appropriate for the business world.
c. HTMLENTITY#8203HTMLENTITYEffective speakers analyze their audience and
the speaking occasion to help them determine what type of visual aid to use.
d. HTMLENTITY#8203HTMLENTITYMultimedia presentations are no longer used in
the business world.
All reports should be written using a formal writing style.
a. True
b. False
A job applicant should never answer an illegal or inappropriate interview question.
a. True
b. False
Many organizations are using virtual teams to exchange ideas and make decisions.
a. True
b. False
Businesses have embraced podcasts for audio and video messages because podcasts
a. do not require a live presence, yet offer a friendly human face.
b. can't replace costlier live teleconferences but can replace most business travel.
c. provide up to 1,000 views per podcast, saving money over individual presentations.
d. broadcast interactive, nonrepetitive information.
Which of the following messages would most likely require the indirect strategy to
persuade an audience?
a. Informing employees of an upcoming allstaff meeting
b. Announcing the hiring of a new sales director
c. Asking an employer for agreedupon benefits such as vacation time
d. Requesting favors and action from coworkers
After you determine your purpose and analyze your audience, your next step is to
a. practice your delivery.
b. collect information.
c. organize the ideas.
d. choose your topic.
Which of the following is the best practice for a group when it begins a meeting?
a. Wait until all participants arrive.
b. Give a quick recap to anyone who arrives late.
c. Establish ground rules.
d. Start voting on items prior to holding any discussion.
Which online source is used most for job searching and recruiting?
a. Twitter
b. Monster
c. CollegeGrad
d. LinkedIn
Which of the following statements is most accurate?
a. Workers today communicate less than in previous years.
b. Technology has not affected how and why we communicate.
c. Businesses today generate a wide range of messages using a variety of media.
d. Writing is a skill set used only by managers and corporate executives.
Which of the following is not a goal when writing adjustment messages?
a. To gain the confidence of the customer
b. To verify the honesty of the customer's claim
c. To rectify the wrong
d. To promote future business and goodwill
Good writers should avoid repetition of words or key ideas because it shows lack of
creativity.
a. True
b. False
How should you close an interview?
a. Briefly review your strengths, thank the interviewer, and ask what action will follow.
b. Be confident and say, This job sounds great! When do I start work?
c. Ask about salary and benefits.
d. Invite the interviewer to lunch.
Select the most effective opening for a persuasive request that invites a state
representative to speak at your organization's Flag Day celebration.
a. If you have June 14 open, would you be interested in speaking at our Flag Day
ceremony?
b. Please consider this letter an invitation to address our organization on June 14.
c. Your patriotism and leadership in the House of Representatives have improved the
quality of life across our state.
d. The Patriotic Council promotes respect for the flag and our country, just as you do,
which is why we are asking you to be our guest speaker for our Flag Day ceremony on
June 14.
Which of the following sentences avoids clichs?
a. We can prove the benefits of exercise for stress reduction beyond a shadow of a
doubt.
b. Employees who engage in a regular fitness program are likely to pass the physical
exam with flying colors.
c. Please encourage your department members to join the health club.
d. Last but not least, you, too, should join the fitness program.
Using the following statement in an explanation of the reasons for the bad news could
help the receiver to accept the message: Although we would like to consider installing
the heating system you have offered, we are seeking a more energyefficient,
environmentally friendly unit.
a. True
b. False
The most important part of a badnews message is the section that explains why a
negative decision is necessary.
a. True
b. False
