What should you do immediately after leaving an interview?
a. Take notes about the interview.
b. Celebrate.
c. Call the interviewer to thank him or her.
d. Send the interviewer(s) flowers.
What statement best describes the summary of qualifications portion of a rsum?
a. Recruiters and hiring managers dislike the summary of qualifications section because
it adds reading time.
b. The summary of qualifications usually appears at the end of a rsum to provide a
strong closing.
c. Smart job seekers add a summary of their most impressive qualifications to their
rsums to save the time of recruiters and hiring managers.
d. The summary of qualifications section is typically one or two concise paragraphs.
You must be wary of the many risks in the cyber world, which include not only
appearing in inappropriate photographs but also making “friends” online.
a. True
b. False
Hiring managers and recruiters view technical skills as more important than the soft
skills of professionalism, etiquette, and communication.
a. True
b. False
One of the best ways to overcome fear is to know what happens in a typical interview.
a. True
b. False
What is the first thing you should do before making a business telephone call?
a. Prepare an appropriate opening.
b. Ask yourself if the phone call is necessary.
c. Decide what you’re going to say after the receiver answers.
d. Write down the ideas you want to discuss so that you don’t forget them.
When granting a customer’s claim, a business communicator should include an opening
in an adjustment message that
a. summarizes the reader’s claim and request.
b. presents the good news immediately.
c. explains and clarifies the company’s position.
d. builds goodwill.
Probably the most frequently used visual aid in reports is the table.
a. True
b. False
When writing a request message, use the indirect strategy by placing your request in the
body of the message because stating the request in the opening is bad manners.
a. True
b. False
Which of the following is the best way to increase the effectiveness of an online sales
message?
a. Send online sales messages only to customers or prospects who have given you
permission to send them email marketing messages.
b. Use a subject line such as “Hey You” to get the reader’s attention.
c. Avoid the use of testimonials.
d. Make the message formal, focused, and extensive.
You should identify the extension when transferring a call.
a. True
b. False
Which of the following is an advantage of the direct strategy?
a. Minimizes a negative reaction
b. Respects the feelings of the reader
c. Saves the reader’s time
d. Encourages a fair hearing
Concise writing
a. should be used only in informal business documents such as email messages.
b. is easier to read and comprehend.
c. is necessary for only formal business documents such as a proposal to a customer.
d. should be avoided because it can come across as being abrupt and rude.
Sending a thankyou note after an interview is a social nicety that distinguishes you from
other candidates, but thankyou messages carry little weight in the hiring process.
a. True
b. False
Every mechanic must submit his timesheet by Friday is a wellwritten sentence.
a. True
b. False
In the popular block letter format, which of the following guidelines apply?
a. Use ragged, unjustified right margins.
b. Use fully justified margins on all sides and center the body of the letter on the page.
c. Start the sender’s address, the dateline, and the complimentary close at the midpoint;
align all other letter parts at the left margin.
d. Doublespace all content to improve readability.
Saying words correctly and clearly with the accepted sounds and accented syllables
reflects
a. rate.
b. pitch.
c. vocal quality.
d. proper pronunciation.
The most frequently used graphic in reports is the table.
a. True
b. False
Jonathan is researching the financial impact of a jobsharing benefit for employees.
Talking with his boss about the possible effects of offering this benefit to employees is
an effective method of formal research.
a. True
b. False
A sequential interview is usually shorter than a oneonone interview.
a. True
b. False
When writing a business message, you should always write it from your perspective.
a. True
b. False
You want to propose a workplace change to your employer. Which of these is the best
advice for you?
a. Because your supervisor should already be aware of the pros of changing the
procedure, avoid providing any evidence.
b. Stress your own needs and how you will benefit from the change because this is your
proposal.
c. Avoid words like suggest and recommend because these words make you look weak.
d. Focus on how much money the proposed change will save the company.
In the norming phase of team development, teams discuss alternatives, evaluate
outcomes, apply criteria, and prioritize alternatives.
a. True
b. False
Which of these is the best tip for organizing the parts of a rsum?
a. Place your most important qualifications last so that they will be remembered.
b. Use as many headings as needed to present your experiences and skills.
c. Emphasize your skills and achievements aimed at a particular job or company.
d. Always place the education section before the work experience section.
Whether to use a direct or an indirect strategy in delivering bad news to employees
depends primarily on the anticipated reaction of the receiver.
a. True
b. False
HTMLENTITY#8203HTMLENTITYWhich of the following situations would most
likely require persuasion within an organization?
a. HTMLENTITY#8203HTMLENTITYAsking employees to attend training sessions
on a new software for entering timesheets
b. HTMLENTITY#8203HTMLENTITYTelling employees about the new health
insurance prescription drug compensation plan
c. HTMLENTITY#8203HTMLENTITYAsking employees to participate in an exercise
program to improve wellness and to reduce health insurance costs
d. HTMLENTITY#8203HTMLENTITYInforming employees about a change in shuttle
services
What is the most accurate statement about plaintext rsums?
a. Plaintext rsums are in high demand for electronic applications because recruiters and
employers no longer ask candidates to send application materials by postal mail.
b. A plaintext format is widely used for posting to online job boards and for applying by
email.
c. Plaintext rsums will look exactly like the original and cannot be altered without
Adobe Acrobat and other conversion software.
d. A plaintext rsum enables a job candidate to present his or her experiences,
qualifications, and interests in video form.
All buffers should begin by complimenting the receiver.
a. True
b. False
Adaptation is the process of
a. creating a message that suits the audience.
b. impressing your audience with highlevel diction and long sentences.
c. sending feedback to the sender of a message.
d. proofreading and editing a written message.
The purpose of a meeting determines the number of participants.
a. True
b. False
Many job seekers today use social networking sites like Facebook and LinkedIn to
network and to find positions.
a. True
b. False
Which statement represents the best advice on the use of references?
a. Include a list of references directly on the rsum.
b. Do not include personal or character references.
c. Remember that companies generally check references before a job interview to learn
about a candidate in advance.
d. Be sure to add the statement References furnished upon request at the bottom of your
rsum.
When writing a resignation letter to your employer, you should
a. allow more than the standard twoweek notice if you have a high or responsible
position within the company.
b. offer thanks and end with a forwardlooking statement.
c. remind the employer of your contributions.
d. All answer choices are correct.
Which of the following is not a physical barrier for listening?
a. Hearing disabilities
b. Poor acoustics
c. Noisy surroundings
d. Personal values
Avoid emphasizing negative words such as error, trouble, and inconvenience in the
body of an adjustment message.
a. True
b. False