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Outcome fairness involves the ends of a discipline process, while procedural and interactional justice focus on the means to those ends. Answer: Evidence-based HR refers to the practice of initiating disciplinary action against employees only in the presence of clear […]

Which type of union security provision is illegal under the provisions of the National Labor Relations Act? A.Union shop B.Agency shop C.Closed shop D.Open shop E.Checkoff provision Answer: Which of the following is true about telework? A. Telework is the […]

According to ERISA, employees whose contributions are vested have met the requirements to receive a pension at retirement age. Answer: Leading indicators are objective measures that accurately predict future labor demand. Answer: Training programs use case studies to develop employees’ […]

The Civil Rights Act of 1991 was partly designed to overturn Supreme Court decisions. Answer: Title VII of the Civil Rights Act of 1964 applies to all organizations irrespective of its size or number of employees. Answer: Work sharing is […]

Test-retest reliability refers to consistency of results over time. Answer: For human resource practices to be considered ethical, they must result in the greatest good for the largest number of people. Answer: Contrary to public perception, services industries such as […]

Benefits provided to domestic partners of employees have the same tax advantages as benefits provided to their spouses. Answer: In countries with low uncertainty avoidance, people seem to take each day as it comes. Answer: An organization’s HR department makes […]

A reliable test would be one for which scores by people with similar attributes have a correlation close to _____. A. 1.0 B. 0 C. -1.0. D. -10.0 E. ∞ Answer: Although the rate of inflation is only 2 percent, […]

When two firms in one industry join together to hold a greater share of the industry, it is regarded as a consolidation. Answer: In comparison with European organizations, U.S. organizations exert more centralized control over labor relations in the various […]

Which of the following types of jobs would most likely force an organization to use external recruitment methods? A. Technical positions B. Business analyst positions C. Supervisory positions D. Entry-level positions E. Middle-management positions Answer: (p.265) Identify the skill related […]

If an OSHA violation results in citations, the employer must post each citation in a prominent place near the location of the violation. Answer: In general, employers may conduct random searches of areas like desks, lockers, and toolboxes at any […]

As an employee benefit, personal days are scheduled so that they extend a Tuesday or Thursday holiday into a long weekend. Answer: Work flow design is the process of analyzing the tasks necessary for the production of a product or […]

Evan Smith is the HR manager of a publishing company. He wants to know if a certain test of cognitive ability, used in the advertising industry, can be successfully used in his organization. In other words, he wants to know […]

Organizations formed for the purpose of representing their members’ interests in dealing with employers are known as: A.employee guilds. B.sororities. C.lobbies. D.member clubs. E.labor unions. Answer: Outplacement counseling programs are: A.long-distant educational programs using instruction via video or audio tapes, […]

The AFL-CIO is by far the largest labor union in the U.S. Answer: The general principles of performance management may apply in most countries, but the specific methods that work in one country may fail in another. Answer: Job withdrawal […]

Personnel policies influence the kinds of job applicants an organization reaches. Answer: Successful organizations treat all their workers as knowledge workers. Answer: (p.260) A protean career is one that frequently changes based on changes in a person’s interests, abilities, and […]

Review of résumés is most valid when the content of the résumés is evaluated in terms of the elements of a job description. Answer: In the context of the effects of culture on training design, trainers are expected to be […]

(p.343)The comparable-worth policy: A.advocates remedies for any undervaluation of jobs based on market-pay data. B.is designed to reduce the wage gap between women and minority groups. C.has been consistently upheld in court rulings. D.uses job evaluation of an organization’s jobs […]

(p.280) Succession planning focuses on high-potential employees. Answer: Mimi feels that her being denied promotion has more to do with her being a woman than with her performance. However, her supervisors and the HR department are refusing to hear her […]

Which of the following is a reason why many of the downsizing efforts fail? A. Surviving employees could become self-absorbed. B. The company may become less competitive in the industry. C. The overall costs incurred by the company may increase. […]

Contract company workers are employed directly by a company. Answer: Predictive validation is less time consuming and the easiest to administer. Answer: If a concept involves more than five items, the training program should deliver information in shorter sessions or […]

The process of arriving at a selection decision in which a very high score on one type of assessment can make up for a low score on another is termed the _____ model. A. multiple-hurdle B. norming C. compensatory D. […]

Which of the following is true of local unions? A.Administration of a contract largely takes place at the local union level. B.They always play the most critical role in negotiating the terms of a collective bargaining contract. C.Typically, the local […]

Enforcement of the National Labor Relations Act rests with the Federal Mediation and Conciliation Service. Answer: According to the OSH Act, employers have the right to withhold an employee’s access to records regarding exposure. Answer: A defined contribution plan guarantees […]

For on-the-job training (OJT) programs to be effective, an organization should review OJT practices at companies in similar industries. Answer: The Fair Labor Standards Act exempts managers and professionals from its requirement that the company pay overtime to employees who […]

Which of the following is true about the simple ranking technique? A. It assigns a certain percentage of employees to each category in a set of categories. B. Alternation ranking is a variation of simple ranking. C. It involves comparing […]

An organization wants to provide its employees information about what its goals are and what it expects employees to accomplish. It is planning to implement an incentive plan that helps employees understand the organization’s goals. Which of the following should […]

At the highest level of involvement in the worldwide marketplace are organizations that choose to locate a facility based on the ability to effectively, efficiently, and flexibly produce a product or service, using cultural differences as an advantage. Such organizations […]

A labor union all of whose members have a particular skill or occupation is known as a(n) _____ union. A.common B.industrial C.craft D.regional E.employer’s Answer: Social Security is formally known as the _____.A.paid leaveprogram B.New Deal program C.Old Age, Survivors, […]

The Americans with Disabilities Act covers people with problems arising from substance abuse. Answer: Under the new psychological contract, organizations expect employees to contribute time, effort, skills, abilities, and loyalty in return for job security and opportunities for promotion within […]

Which of the following exemplifies oneof the most creative developments inhuman resource information systemstechnology? A.Decision support system B.Transactional processing system C.HR dashboard D.Expert system E.Intranet Answer: _____ refers to telling employees exactly what is expected of them and how they […]

The process of selection is limited to hiring new employees for job openings and excludes internal transfers and promotions. Answer: Executive Order 11478 requires the federal government to base all its employment policies on national origin. Answer: In their labor […]

On the whole, research suggests that realistic job previews have a strong, consistent effect on minimizing employee turnover. Answer: In stock ownership plans, employees may not see a strong link between their actions and the company’s stock price. Answer: An […]

Which of the following statements is true of international labor relations? A.In comparison with U.S. organizations, European organizations exert more centralized control over labor relations in the various countries where they operate. B.The day-to-day decisions about labor relations are usually […]

1. Managers and economists traditionally have seen human resource management as a source of value to their organizations. FALSE Managers and economists traditionally have seen human resource management as a necessary expense, rather than as a source of value to […]

33. Which of the following responsibilities is specifically associated with the HR function of support for strategy? A. Discipline B. Human resource planning and forecasting C. Wage and salary administration D. Developing employee handbooks and company publications E. Developing an […]

53. The process that helps the human resource department to forecast the organization’s needs for hiring, training, reassigning employees along with handling or avoiding layoffs is known as _____. A. supply chain management B. job development C. human resource planning […]

33. Thomas Fenton reprimanded five of his employees for coming to work drunk after a lunch outing. The next week, Thomas fired another employee for being drunk at work. The employees under Thomas can conclude a lack of _____ in […]

53. Adam, a neutral party outside of La Meares Inc., helped clarify issues between two technical teams of the company. Though Adam’s solution had no binding power, both the teams decided to accept his solution. This is an example of […]

74. After an organization downsizes, it may expect so much of the remaining employees. This high expectation and demand results in a state of _____ for the employees. A. role autonomy B. role carve-out C. role underload D. role distance […]

33. (p. 344) Which of the following permits a lower training wage, which employers may pay to workers under the age of 20 for a period of up to 90 days? A. FLSA B. ADA C. FMLA D. ERISA E. […]

73. (p. 356) _____ are sets of jobs having similar worth or content, grouped together to establish rates of pay. A. Pay scales B. Pay ranges C. Pay differentials D. Pay levels E. Pay grades A large organization could have […]

33. As an incentive to work efficiently, some organizations pay production workers a ____, a wage based on the amount they produce. A. merit pay B. commission C. standard hour pay D. piecework rate E. special bonus As an incentive […]

54. Straight commission plans: A. imply that the employees receive a straight salary. B. are useful when the organization wants salespeople to concentrate on listening to customers. C. help to attract employees risk-averse employees. D. are common among insurance and […]

74. In 2003, a company employee received an option to purchase the company’s stock at $45 per share. If the stock is trading at $40 a share in 2005, the employee will most likely: A. exercise the option, receiving a […]

1. Since benefits packages are more complex than pay structures, they are harder for employees to understand and appreciate. TRUE Benefits packages are more complex than pay structures, so benefits are harder for employees to understand and appreciate. AACSB: Analytic […]

33. Which one of the following is an objective of the unemployment insurance program? A. To improve the productivity and skill set of workers B. To protect the employer from lawsuits C. To provide an incentive for employers to stabilize […]

73. To encourage learning and attract the kinds of employees who wish to develop their knowledge and skills, many organizations offer: A. tuition reimbursement programs. B. flexible schedules. C. paid leaves for more than 2 weeks. D. quarterly promotions. E. […]

87. Which of the following is a requirement set for employers under the FASB standards? A. Employers must fund benefits on a pay-as-you-go basis. B. Benefits must not appear as future cost obligations. C. Employers should encourage employees to participate […]

1. A craft union’s bargaining power depends greatly on the control it can exercise over the supply of its workers. TRUE A labor union whose members all have a particular skill or occupation are known as craft unions. Craft unions […]

33. Which of the following is a characteristic of an industrial union? A. All the members are in the same occupation. B. Union leaders try to limit the number of members in order to maintain high wages. C. Members are […]

53. Which type of union security provision is illegal under the provisions of the National Labor Relations Act? A. Union shop B. Agency shop C. Closed shop D. Open shop E. Checkoff provision The strongest union security arrangement is a […]

73. After certifying a union, the NLRB sets certain limits for future elections. Which of the following is one such limit? A. It will not permit additional elections for five years. B. After the union and employer have finished negotiating […]

87. The process for resolving union-management conflicts over interpretation or violation of a collective bargaining agreement is known as a _____. A. complaint protocol B. chain of command C. grievance procedure D. protest procedure E. corporate campaign Contract administration includes […]

1. The trends and arrangements that encourage international trade also increase and change the demands on human resource management. TRUE The environment in which organizations operate is rapidly becoming a global one for various reasons. The trends and arrangements that […]

54. How does a collectivist culture influence the HRM decisions related to job design? A. It gives more importance to skills, resources, and personality to succeed on the job. B. It encourages employees to make their own decisions. C. It […]

74. Which of the following is true of the performance management process across national boundaries? A. The specific methods of performance management work the same way in almost every country. B. U.S. employees are much more used to indirect feedback […]

88. In the context of the activities that an organization uses to help repatriated employees through the transition to the home-country, which of the following activities involves the expatriate receiving information and recognizing changes while abroad? A. Validation B. Equalization […]

1. According to research, organizations that introduce integrated high-performance work practices usually experience increases in productivity and long-term financial performance. TRUE According to research, organizations that introduce integrated high-performance work practices usually experience increases in productivity and long-term financial performance. […]

33. Which of the following is an outcome of a high-performance work system? A. Simple, repetitive jobs B. High employee turnover C. High production costs D. High product quality E. Centralized decision making Outcomes of a high-performance work system thus […]

54. Merit pay, gainsharing, and profit sharing are all methods of: A. including employees in organizational planning. B. disassociating compensation from performance measures. C. disseminating organizational learning. D. increasing employee participation in strategic decision making. E. linking compensation to performance […]

74. A formal review of the outcomes of HRM functions, based on identifying key HRM functions and measures of business performance, is referred to as a(n) _____. A. balanced scorecard B. profit-and-loss statement C. evidence-based HRM D. job description E. […]

88. The use of HR analytics involves measuring a program’s success in terms of: A. whether it adopted a pro-innovation approach. B. whether it was perceived as effective by external stakeholders. C. whether it sustained the status quo. D. whether […]

73. Which of the following technologies lets a company rent space on a remote computer system and use the system’s software to manage its HR activities, including security and upgrades? A. Application service providers B. Internet portals C. Shared service […]

87. Martin is a financial analyst who is not employed directly by any company. He works for multiple clients based on their requirements. Martin is a(n) _____. A. permanent employee B. independent contractor C. part-time employee D. contract company worker […]

33. The_____ granted all persons the same property rights as white citizens, as well as the right to enter into and enforce contracts. A. Thirteenth Amendment B. Fourteenth Amendment C. Civil Rights Act of 1866 D. Title VII of CRA […]

53. Which of the following legislations requires the federal government to base all its employment policies on merit and fitness? A. The Thirteenth Amendment to the Constitution B. Executive Order 11478 C. Civil Rights Act of 1866 D. Civil Rights […]

74. Which of the following is NOT regarded as reasonable accommodation? A. A firm modifies its examinations and selection procedures to enable applicants of the minority community to fare better. B. A software firm changes its work schedule to accommodate […]

33. In the context of a work flow analysis, materials, equipment, and human resources needed to perform the tasks collectively constitute the _____. A. outputs B. jobs C. work processes D. operating procedures E. inputs Inputs fall into three categories: […]

53. A limitation in using the PAQ is that it _____. A. applies exclusively to similar job profiles B. measures only the inputs of a work process C. fails to provide computerized reports D. requires incumbents to spend time filling […]

73. According to Herzberg’s two-factor theory, which of the following factors would motivate individuals the most? A. Meaningfulness of a job B. Fringe benefits in the job C. Share in company stock D. Salary and allowances E. Periodic bonuses According […]

87. Which of the following is NOT a strategy used by OSHA to increase ergonomic job design? A. Issuing regulations and guidelines for industries B. Directing ergonomic research along specific lines C. Providing licenses to new companies only when they […]

89. To compute _____, find the cost of using a particular recruitment source for a particular type of vacancy. Then divide that cost by the number of people hired to fill that type of vacancy. A. cost per hire B. […]

1. The process of selecting employees remains constant for all organizations and for all jobs. FALSE The process of selecting employees varies considerably from organization to organization and from job to job. AACSB: Analytic Blooms: Remember Difficulty: 1 Easy Learning […]

33. The _____ of an employment test is indicated by the extent to which the test scores relate to the actual job performance. A. reliability B. validity C. generalizability D. utility E. dependability For a selection measure, validity describes the […]

53. Which of the following details need to be asked in an application form to gather information about suitable candidates? A. Marital status B. History of disabilities C. Number of children D. Educational background E. Applicant’s race The application form […]

74. In-basket tests are an example of _____ tests. A. job performance B. physical ability C. honesty D. personality E. cognitive ability Job performance testing may involve a simulated work environment, a difficult team project, or a complex computer programming […]

1. Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge, skills, or behavior by employees. TRUE Training consists of an organization’s planned efforts to help employees acquire job-related knowledge, skills, abilities, and behaviors, […]

34. Which of the following help a manager identify which employees need training? A. Person analysis B. Organization analysis C. Task analysis D. Trend analysis E. Regression analysis The person analysis is a process for determining individuals’ needs and readiness […]

54. Which of the following is an example of an on-the-job training method? A. Bumping B. Benchmarking C. Apprenticeship D. Adventure learning E. Action learning Apprenticeship is an example of an on-the-job training method. Blooms: Remember Difficulty: 1 Easy Learning […]

76. The difficulty level of written materials is known as: A. severability. B. scalability. C. modularity. D. interoperability. E. readability. Written materials should have an appropriate reading level. A simple way to assess readability— the difficulty level of written materials—is […]

89. Trainees are likely to respond more positively to which of the following approaches of diversity training? A. Increasing participants’ awareness of cultural and ethnic differences as well as differences in personal and physical characteristics, such as disabilities. B. Teaching […]

33. Which of the following criteria for determining the effectiveness of a performance management system is concerned with maximizing the overlap between actual job performance and job performance measure? A. Reliability B. Acceptability C. Specificity D. Validity E. Dependability Validity […]

53. If a manager considers one employee at a time and circles a number/word to signify the degree to which that employee demonstrates a particular trait, he/she is using a: A. mixed-standard scale. B. critical-incident approach. C. graphic rating scale. […]

73. A distributional error in which a rater favors lower rankings is known as _____. A. contrast error B. central tendency C. strictness D. leniency E. halo error Raters make distributional errors when they tend to use only one part […]

(p.345)Paying a salary does not necessarily mean a job is exempt. Answer: According to research, organizations that introduce integrated high-performance work practices usually experience increases in productivity and long-term financial performance. Answer: Training refers to any planned effort by a […]

(p.356)Broad bands increase the opportunities for promoting employees. Answer: (p.264) Assessment centers are primarily used to identify employees’ technical skills. Answer: The expanded use of “project-based†organizational structures has reduced the need for analysis of work flows. Answer: A person […]

Race norming refers to establishing different norms for hiring members of different racial groups. Answer: A standard feature of a modern HRIS is the use of relational databases, which store data in separate files that can be linked by common […]

The most accurate way to assess training effectiveness is to conduct pretests and posttests and then train all the employees. Answer: Apart from developing an appreciation of the host-country’s culture, cross-cultural training requires developing a greater awareness of one’s own […]

Private employment agencies serve primarily the blue-collar workers, while public employment agencies mostly serve the white-collar workers. Answer: Employees and job applicants often have a poor idea of what benefits they have and what the market value of their benefits […]

Questions such as “Where did people who were in each job category go?†and “Where did people now in each job category come from?†can be answered with the help of: A. propensity analysis. B. leading indicators. C. trend analysis. […]

Information such as facts, techniques, and procedures that trainees can recall after the training, and skills that trainees can demonstrate in tests are examples of _____. A. training outcomes B. transfer of training C. return on investment on training D. […]

The traditional understanding of union-management relations is that the two parties are mutually beneficial to each other. Answer: According to Herzberg’s two-factor theory, individuals are motivated more by the extrinsic aspects of work when compared to the intrinsic rewards. Answer: […]

An organization that has just started setting up one or a few facilities in one or a few foreign countries is a(n): A.global organization. B.international organization. C.multinational organization. D.foreign subsidiary. E.expatriate. Answer: Which of the following statements is true about […]

For an organization’s human resource division, “customers” are the organization’s top management. Answer: Applying industrial engineering to a job essentially increases its complexity. Answer: Generally, peers are more favorable toward participating in reviews to be used for employee development. Answer: […]

Under FASB standards, employers fund retirement benefits on a pay-as-you-go basis. Answer: (p.341)An organization’s job structure and pay levels are policies of the organization, rather than the amount a particular employee earns. Answer: (p.362)The equity of executive pay does not […]

For most companies, the first step in the personnel selection process is _____. A. verifying the applicants’ qualifications through reference and background checks B. negotiating with the employee regarding salary and benefits C. screening the applications to see who meet […]

(p.263) According to the Myers-Briggs Type Indicator, individuals with a Feeling (F) preference try always to be objective in making decisions, whereas individuals with a Thinking (T) preference are more subjective. Answer: The negative effect of downsizing would be low […]

In a behavior description interview, the interviewer asks the candidate how he or she handled a type of situation in the past. Answer: (p.346)Organizations in a product market compete to serve different customers. Answer: An employee leaves an organization for […]

(p.345)Under the FLSA, which of the following statements is true of child labor? A.Children aged 18 and 19 may not be employed in hazardous occupations defined by the Department of Labor. B.Children aged 14 and 15 may not be employed […]

Joe has opted for a schedule where he works 40 hours over four days instead of working eight hours a day for five days, and gets a three-day off over the weekend. Joe’s schedule can be termed a compressed workweek. […]

Orientation training is designed to prepare employees to perform their job effectively, learn about the organization, and establish work relationships. Answer: Research has found successful completion of overseas assignments to be most likely among employees who are extroverted, agreeable, and […]

In a nondirective interview, the interviewer asks questions from an established set of questions. Answer: HR professionals can help make exit interviews more successful by arranging for the departing employee to talk to his/her supervisor. Answer: Culture shock is the […]

A union steward is a person hired by management to monitor union activity and report violations, if any. Answer: When forming Citigroup, Citicorp combined its banking business with Traveller’s Group’s insurance business. This is an example of a merger. Answer: […]

The _____ Questionnaire is a standardized job analysis questionnaire containing 194 questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs. A. Utilization Analysis B. Fleishman Job Analysis C. Work Flow Design D. […]

(p.262) According to the Myers-Briggs Type Indicator, Extroverted types (E)gain energy through: A. interpersonal relationships. B. personal thoughts. C. gathering facts and details. D. establishing goals. E. inner feelings. Answer: (p.264) Which of the following is true of in-basket exercises? […]

The decision reached in a(n) _____ is binding upon both parties. A.peer review B.mediation C.open-door D.arbitration E.outplacement counseling Answer: The final stage in work flow analysis is to identify the _____. A. tangible outputs of a particular work unit B. […]

Disability insurance payments are usually less than 25 percent of the employee’s salary. Answer: The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job. Answer: To rate employee […]

Instructional design logically should begin with needs assessment. Answer: (p.268) An organization can use downward moves as a source of job experience. Answer: Unlike union membership for workers in businesses, union membership among government workers has remained strong. Answer: Training […]

What is the difference between stock options and employee stock ownership plan (ESOP)? A.Stock options carry significant risk whereas ESOPs are risk-free. B.Stock options are usually used with top management whereas ESOPs are provided to all employees. C.In stock options, […]

Which of the following is one of the ways by which individuals acting as references for job applicants can minimize the risk of being sued for defamation or misrepresentation? A. By giving as much information as possible B. By exclusively […]

High-performance work systems are characterized by high employee turnover. Answer: To create a learning organization, one challenge is to shift the focus of training away from merely generating and sharing knowledge toward a stronger focus on teaching skills. Answer: (p.274) […]

(p.343)The laws governing Equal Employment Opportunityguarantee equal payfor men and women, whites and minorities, and other groups within the United States. Answer: The Family and Medical Leave Act of 1993 requires organizations with 50 or more employees within a 75-mile […]

Which of the following characteristics would make diversity training more effective? A. It must be separated from the work context. B. It should be tied to business objectives. C. It should not last for more than a day. D. It […]

The Job Descriptive Index is an example of a job satisfaction instrument. Answer: Ability is defined as a general enduring capability that an individual possesses. Answer: Compared with other countries, the United States does not allow employers much latitude in […]

An Internet portal is primarily used to: A. process all HR transactions at one time. B. consolidate different HR functions into a single location. C. combine data from several sources into a single site. D. obtain insight into business trends. […]

In the “tell-and-sell” approach, managers tell employees their ratings and then let the employees explain their side of the story. Answer: Most organizations check references as soon as they receive the candidate’s application form. Answer: The employers can direct contract […]

Effective training objectives include performance standards that are measurable. Answer: The relative bargaining power of labor and management during contract negotiations depends on each party’s ability to withstand a strike. Answer: The right of free consent states that employers can […]

Job descriptions generally contain all of the following components EXCEPT _____. A. the job title B. a list of essential duties C. a brief description of the responsibilities D. the details of pay and benefits attached to the job E. […]