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73. According to Herzberg’s two-factor theory, which of the following factors would motivate
individuals the most?
74. Which of the following steps can an organization take to enrich manufacturing jobs for its
employees?
75. Carl Borden, the manager of an electronics store in California, gives his staff the authority
to resolve customer complaints. He lets the staff decide whether to issue refunds or replace
merchandise in case of consumer grievances. Which of the following job design techniques does
Carl implement in his store?
76. Which of the following is true of self-managing work teams?
77. Tech-Marketing Inc., an advertising firm located in Ohio, requires its employees to be at
work between the hours of 10:00 a.m. to 3:00 p.m. This work rule allows employees to work
additional hours before or after the time period in order to work the full day. Identify the job
design method implemented at Tech-Marketing.
78. Which of the following best describes job sharing?
79. Helen Taylor works 10 hours a day for 4 days a week, while her colleagues work 8 hours a
day for 5 days a week. Helen is utilizing a flexible work schedule option known as _____.
80. Which of the following would qualify as a compressed workweek?
81. _____ refers to the option given to employees to work away from a centrally located
office.
82. Which of the following is true about telework?
83. A telework arrangement is generally difficult to set up for _____.
84. Which of the following best describes ergonomics?
85. What is the goal of ergonomics?
86. The manager of a local grocery store places a short conveyor belt that allows customers
to place items on it prior to billing. This saves the cashier from the physical strain of bending
forward and reaching into carts to retrieve the items. This change is congruent with the _____
approach to job design.
