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53. If a manager considers one employee at a time and circles a number/word to signify the
degree to which that employee demonstrates a particular trait, he/she is using a:
54. The method of performance measurement that uses several statements describing each
trait to produce a final score for that trait is known as the _____.
55. The method of performance measurement that uses several statements describing each
trait to produce a final score for that trait is known as the _____.
56. _____ use several statements describing each trait to produce a final score for that trait.
57. The performance management method that requires managers to rate the frequency with
which an employee has exhibited a behavior during a rating period is the:
58. What is the difference between a behaviorally anchored rating scale (BARS) and a
behavioral observation scale (BOS)?
59. Which of the following is true of behavioral approaches to performance measurement?
60. Which of the following is true of management by objectives (MBO)?
61. What is the advantage of results-oriented performance measurement?
62. What is the disadvantage of results-oriented performance management?
63. Total quality management differs from traditional performance measurement in that it:
64. How does total quality management (TQM) obtain objective feedback?
65. The performance measurement system that combines information from most or all of the
possible sources, is known as:
66. What is the disadvantage of peers as a source of performance information?
67. Which of the following is true of peers as a source of performance information?
68. Subordinate evaluations of performance are most appropriate when the performance
results are to be used for:
69. Which of the following steps should be taken to protect employees when they provide
evaluations of managers' performance?
70. Which of the following errors occur when a rater compares an individual, not against an
objective standard, but against other employees?
71. Which rater error makes it difficult to distinguish among employees rated by the same
rater because the rater tends to use only one part of the rating scale?
72. The distributional error that occurs when the reviewer rates everyone near the top of a
rating scale is known as _____.
