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HARDWARE AND SOFTWARE BASICS Technical architecture refers to the structured process of designing and building software architecture, with focus on interaction with software and hardware developers. Technical architecture is a part of software architecture, which focuses on how to deal […]

NETWORKS AND TELECOMMUNICATIONS Networks and telecommunications are the transmission of signals over a distance for the purpose of communication. In modern times, this process almost always involves the sending of electromagnetic waves by electronic transmitters but in earlier years it […]

DESIGNING DATABASES LEARNING OUTCOMES 1. Identify the relational database model’s basic components. The relational database model stores information in the form of logically-related two-dimensional tables. Entities Attributes Entity identiers Constraints Primary keys Foreign keys 2. Explain the importance of documenting […]

CHAPTER ONE CLOSING MATERIAL OPENING CASE QUESTIONS The Internet of Things 1. Knowledge: Explain the Internet of Things and list three IoT devices. Imagine your toothbrush telling you to visit your dentist because it senses a cavity. How would you […]

CRITICAL BUSINESS THINKING Instructor Note: There are few right or wrong answers in the business world. There are really only ecient and inecient, and eective and ineective business decisions. If there were always right answers businesses would never fail. These […]

MANAGEMENT INFORMATION SYSTEMS: BUSINESS DRIVEN mis This guide provides a number of classroom activities, videos, and debates to accompany Business Driven Information Systems Fourth Edition. A few course suggestions: Create one or two test questions based on the classroom activity […]

SECTION 1.2 BUSINESS STRATEGY This section discusses how an organization can identify competitive advantages using tools such as Porter’s Five Forces, three generic strategies, and value chains. Gaining competitive advantages are critical for organizations. Organizations also must understand that competitive […]

CHAPTER TWO CLOSING MATERIAL OPENING CASE TWO QUESTIONS BUSINESS IS BOOMING FOR WEARABLE TECHNOLOGIES 1. Knowledge: Dene the three primary types of decision-making systems and how wearable technologies in the workplace could aect each. a. Decision-making skills are essential for […]

CRITICAL BUSINESS THINKING Instructor Note: There are few right or wrong answers in the business world. There are really only ecient and inecient, and eective and ineective business decisions. If there were always right answers businesses would never fail. These […]

DECISIONS AND PROCESSES VALUE DRIVEN BUSINESS This guide provides a number of classroom activities, videos, and debates to accompany Business Driven Information Systems Fourth Edition. A few course suggestions: Create one or two test questions based on the classroom activity […]

SECTION 2.2 BUSINESS processes LEARNING OUTCOMES Learning Outcome 2.5: Explain the value of business processes for a company, and di*erentiate between customer-facing and business-facing process. A business process is a standardized set of activities that accomplish a specic task, such […]

CHAPTER three CLOSING MATERIAL OPENING CASE QUESTIONS BITCOIN 1. Knowledge: Do you consider Bitcoin a form of disruptive or sustaining technology? Depending on the time when you review the case Bitcoin could be considered disruptive or sustaining and you’ll want […]

OPENING CASE TWO QUESTIONS PINTEREST 1. Do you consider Pinterest a form of disruptive or sustaining technology? Depending on the time when you review the case Pinterest could be considered 2. Categorize Pinterest as an example of Web 1.0 (ebusiness) […]

EBUSINESS: ELECTRONIC BUSINESS VALUE One-hour lm processing and digital cameras both contributed to the demise of Polaroid, a solid company that had an innovative technology and a captive customer base. The dilemma that faced Polaroid is a dilemma that most […]

SECTION 3.2 web 2.0: business 2.0 Section 3.2 discusses dierent business departments (student majors) and how the Internet and ebusiness is aecting each major. This is a great opportunity for instructors to discuss how learning about technology can impact people’s […]

APPLY YOUR KNOWLEDGE BUSINESS PROJECTS Instructor Note: There are few right or wrong answers in the business world. There are really only ecient and inecient, and eective and ineective business decisions. If there were always right answers businesses would never […]

CHAPTER four CLOSING MATERIAL OPENING CASE QUESTIONS FIVE WAYS HACKERS GET INTO YOUR BUSINESS 1 Knowledge: De%ne information ethics and information security and explain whether they are important to help prevent hackers from gaining access to an organization. Advances in […]

ETHICS AND INFORMATION SECURITY Ethics (from the Ancient Greek “ethikos” meaning “Theory of living”) attempts to understand the nature of morality; to distinguish that which is right from that which is wrong. Ethics in plain words means studying and analyzing […]

SECTION 4.2 INFORMATION SECURITY Security is perhaps the most fundamental and critical of all the technologies/disciplines an organization must have squarely in place to execute its business strategy. Without solid security processes and procedures, none of the other technologies can […]

CHAPTER FIVE CLOSING MATERIAL OPENING CASE QUESTIONS BOX UP YOUR DATA 1. Knowledge: List the ways that an agile MIS infrastructure supports Box’s business. An agile MIS infrastructure supports change. An agile MIS infrastructure includes the hardware, software, and telecommunications […]

1. I DON’T HAVE A TEMPERATURE BUT I AM POSITIVE I HAVE A VIRUS Project Purpose: To understand the business value backups Potential Solution: A Crisis in America‘s Schools — How It’s Done and Why It’s Happening Angelo Angelis, a […]

Infrastructures: sustainable technologies Technical architecture refers to the structured process of designing and building software architecture, with focus on interaction with software and hardware developers. Technical architecture is a part of software architecture, which focuses on how to deal with […]

SECTION 5.2 BUILDING SUSTAINABLE MIS INFRASTRUCTURES The section emphasizes the need to keep business systems up-and-running 24x7x365 while continuing to be exible, scalable, reliable, and available is no easy task. Organizations today must continually watch new architecture trends to ensure […]

CHAPTER six CLOSING MATERIAL OPENING CASE QUESTIONS INFORMING INFORMATION 1. Knowledge: List the reasons a business would want to display information in a graphic or visual format. Information is powerful. Information can tell an organization how its current operations are […]

3. DATA STORAGE Project Purpose: To review the websites that oer online data storage. Potential Solution: Students will have fun visiting the dierent websites to determine which site oers the best solution. They might also nd 4. GATHERING BUSINESS INTELLIGENCE […]

databases and data warehouseS Information is powerful. Information tells an organization everything from how its current operations are performing to estimating and strategizing how future operations might perform. New perspectives open up when people have the right information and know […]

SECTION 6.2 BUSINESS INTELLIGENCE This section takes a step beyond databases and introduces students to data warehousing, data warehousing tools, and data mining. These technologies allow organizations to gain vast amounts of business intelligence. LEARNING OUTCOMES Learning Outcome 6.5: Identify […]

CHAPTER seven CLOSING MATERIAL OPENING CASE QUESTIONS UBER 1. Knowledge: List the ways Uber is using networks to improve its competitive advantage in the taxi market. Every single car arrangement for Uber is made using wireless networks. As stated in […]

APPLY YOUR KNOWLEDGE BUSINESS PROJECTS Instructor Note: There are few right or wrong answers in the business world. There are really only ecient and inecient, and eective and ineective business decisions. If there were always right answers businesses would never […]

NETWORKS: MOBILE BUSINESS Networks and telecommunications are the transmission of signals over a distance for the purpose of communication. In modern times, this process almost always involves the sending of electromagnetic waves by electronic transmitters but in earlier years it […]

SECTION 7.2 MOBILITY: THE BUSINESS VALUE OF A WIRELESS WORLD Wireless technologies are transforming how we live, work, and play. Handheld devices are continuing to oer additional functionality and cellular networks are advancing rapidly in their increased speed and throughput […]

CHAPTER EIGHT CLOSING MATERIAL OPENING CASE QUESTIONS 1. Knowledge: Dene 3D printing and its impact on business. 3D printers work by rst creating a digital computer aided design (CAD) le, produced with a 3D modeling program or scanned into a […]

9. IMPLEMENTING AN ERP SYSTEM Project Purpose: To understand ERP benets and risks and apply industry success factors. Potential Solution: The biggest benet of an ERP system is its ability to provide an enterprisewide view of organizational information. The biggest […]

entERPRISE APPLICATIONS: BUSINESS COMMUNICATIONS Companies that excel in supply chain operations perform better in almost every nancial measure of success, according to a report from Boston-based AMR Research Inc. When supply chain excellence improves operations, companies experience a 5 percent […]

SECTION 8.2 cUSTOMER rELATIONSHIP mANAGEMENT AND eNTERPRISE rESOURCE plANNING Customer relationship management (CRM) involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and an organization’s protability. As organizations begin to migrate from […]

CHAPTER NINE CLOSING MATERIAL OPENING CASE QUESTIONS GETTING YOUR PROJECT ON TRACK 1. Knowledge: List the signs for assessing if a current project is experiencing issues. June is the perfect time of year to reect on the current state of […]

CRITICAL BUSINESS THINKING Instructor Note: There are few right or wrong answers in the business world. There are really only ecient and inecient, and eective and ineective business decisions. If there were always right answers businesses would never fail. These […]

systems development and project management Organizations must learn how to build and implement systems to remain competitive. Software that is built correctly can support agile organizations and can transform as the organization and its business transforms. Software that eectively meets […]

SECTION 9.2 PROJECT MANAGEMENT No one would think of building an oce complex by turning loose 100 dierent construction teams to build 100 dierent rooms, with no single blueprint or agreed-upon vision of the completed structure. Yet this is precisely […]

B U SINES S DRIV E N I N F O R M AT I O N SYS T E M S REVIEW QUESTIONS 1. What is data and why is it important to a business? Data are raw facts […]

B U SINES S DRIV E N I N F O R M AT I O N SYS T E M S REVIEW QUESTIONS 1. What are ethics and why are they important to a company? As it becomes easier […]

B U SINES S DRIV E N I N F O R M AT I O N SYS T E M S REVIEW QUESTIONS 1. Why would a manager be concerned with bandwidth? How is bandwidth measured? 2. How have […]

What are unmanned aircraft that can fly autonomously, or without a human? A. 3D Printing B. robotics C. drones D. RFID As the president of a local trade company, Kristin is faced with leadership, ethical, and operational decisions on a […]

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice? A. analytics B. structured decisions C. unstructured decisions D. semistructured decisions What is the difference between the As-Is process model and […]

What is the difference between a wiki and a blog? A. a wiki is free and a blog has a subscription fee B. a wiki user can alter the original content of an article, where a blog user can only […]

Information redundancy is the duplication of data, or the storage of the same data in multiple places. A hashtag is a self-photograph placed on a social media website. Answer: FALSE Feedback: A selfie is a self-photograph placed on a social […]

What is schedule feasibility? A. measures the cost-effectiveness of a project B. measures how well a solution meets the identified system requirements to solve the problems and take advantage of opportunities C.measures the project time frame to ensure that it […]

Human-generated data is created by a machine without human intervention. Machine-generated structured data includes sensor data, point-of-sale data, and web log (blog) data. What is a small file deposited on a hard drive by a website containing information about customers […]

A webinar is a form of web conferencing, which blends videoconferencing with document sharing and allows the user to deliver a presentation over the Web to a group of geographically dispersed participants. A prototype is a smaller-scale representation or working […]

Which of the following is not a technology company but used technology to revamp the business process of selling shoes? A. Netflix B. Dell C.Zappos D. Amazon Which of the following explains why a company would implement a BPR strategy? […]

Which of the following is a potential feature of a digital dashboard? A. a hot list of KPIs refreshed every 15 minutes B. a running line graph of planned versus actual production for the past 24 hours C. a graph […]

A selfie is a magazine published only in electronic form on a computer network. Electronic data interchange (EDI) is a standard format for the electronic exchange of information between supply chain participants. Answer: TRUE Feedback: Organizations can decrease the power […]

Flash memory is a special type of rewritable read-only memory (ROM) that is compact and portable. True False In the basic supply chain, source refers to planning for transportation of goods to customers. Answer: FALSE Feedback: In the basic supply […]

Carbon emission is the amount of energy consumed by business processes and systems. Tags are specific keywords or phrases incorporated into website content for means of classification or taxonomy. Answer: FALSE Feedback: Social networking analysis (SNA) maps group contacts (personal […]

How do prevention and resistance technologies stop intruders from accessing and reading sensitive information? A. content filtering, encryption, and firewalls B. calculating, locking, and firewalls C. content prohibiting, and cookies D. None of these are correct. Companies use ________ as […]

What determines the accuracy and completeness of organizational data? A. data quantity audit B.data quality audit C. data intelligence audit D. data accuracy audit What is the process where a business takes raw materials and processes them or converts them […]

Which characteristics support an agile MIS infrastructure? A.accessibility, availability, maintainability, portability, reliability, scalability, usability B. backup and recovery plan, disaster recovery plan, business continuity planning C. grid computing, cloud computing, and virtualization D. storage, network, and server virtualization What analyzes […]

Which company is expecting to gain the majority of its returns on new investments? A. General Motors B. Sears Roebuck C. Dell Computer D. Phillips Petroleum What identifies all critical business functions and the effect that a specific disaster may […]

What is a computer that sits on, next to, or under a user’s desk and is too large to carry around? A. tablet B. desktop computer C. workstation D. minicomputer Within the sites that support disaster recovery, a ________ is […]

What is a feature of IPTV? A. IPTV uses low bandwidth. B. IPTV offers personalization. C. IPTV supports multiple devices. D.All of these are correct. How would a company like Flickr use social tagging on its website? A. by applying […]

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information. Within the data warehouse model, the external databases could include competitor information, industry information and stock market analysis. Answer: TRUE Feedback: Within the data […]

Bread, cheese, and butter are included in the process of making a grilled cheese sandwich. Robotics supports procurement. Answer: FALSE Feedback: Robotics supports materials management. Random access memory is the portion of a computer’s primary storage that does not lose […]

What is immediate, up-to-date information? A.real-time information B. real-time systems C. information granularity D. information governance Service-oriented architecture (SOA) is a business-driven enterprise architecture that supports integrating a business as linked, repeatable activities, tasks, or services. Answer: TRUE Feedback: Service-oriented […]

Ecommerce is the buying and selling of goods and services over the Internet. Ecommerce refers only to online transactions. Investment companies use genetic effectiveness metrics to help in trading decisions. Answer: FALSE Feedback: Investment companies use genetic algorithms to help […]

An upcycle reuses or refurbishes ewaste and creates a new product. It is important to understand that SOA is not a concrete architecture; it is thought that leads to a concrete architecture. It might be described as a style, paradigm, […]

Gate one includes inception, and this phase ensures that all stakeholders have a shared understanding of the proposed system and what it will do. Instant messaging (IMing) is a service that enables instant or real-time communication between people. Answer: TRUE […]

A primary key is a field (or group of fields) that uniquely identifies a given record in a table. The majority of eBay’s customers are using a business-to-business (B2B) ebusiness model. Answer: FALSE Feedback: The majority of eBay’s customers are […]

To decrypt information is to decode it and is the opposite of encrypt. SaaS ERP uses the cloud platform to enable organizations not only to unite around business processes but to gather cloud data across supplier networks and supply chains […]

In the basic supply chain, make refers to manufacturing products and creating production schedules. Cybermediation refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness, including comparison-shopping sites such as […]

A content creator is the person responsible for creating the original website content. Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers. Answer: FALSE Feedback: Operational CRM supports traditional transactional processing […]

What is the most secure type of authentication? A. something the user knows such as a user ID and password B. something the user has such as a smart card or token C. something that is part of the user […]

Personal information management (PIM) software handles contact information, appointments, task lists, and email. Call scripting occurs when customer service representatives answer customer inquiries and solve problems by email and IMing. Answer: FALSE Feedback: A contact center or call center is […]

Information integrity are rules that help ensure the quality of information. Spyware removes any software that employs a user’s Internet connection in the background without the user’s knowledge or explicit permission. True False Answer: TRUE Feedback: Spyware removes any software […]

A videoconference allows people at two or more locations to interact via two-way video and audio transmissions simultaneously as well as share documents, data, computer displays, and whiteboards. Point-to-point videoconferences connect two people, and multipoint conferences connect more than two […]

Cybervandalism includes threats, negative remarks, or defamatory comments transmitted via the Internet or posted on the website. The arithmetic-logic unit includes instructions and literally tells the other hardware devices what to do, based on the software instructions. Answer: FALSE Feedback: […]

Rational unified process (RUP) methodology, owned by IBM, provides a framework for breaking down the development of software into four “gates” A server is a computer dedicated to providing information in response to requests. Answer: TRUE Feedback: A server is […]

Which of the following is an example of an emergency notification system? A.radio stations’ occasional tests of the national alert system B. wireless alerts for promotional discounts C. text messages from your local grocery store D. All of these are […]

A worm is a form of malicious software that infects your computer and asks for money. 3D printing is a process that buildslayer by layer in an additive processa three-dimensional solid object from a digital model. Answer: TRUE Feedback: 3D […]

IP address is a simple network protocol that allows the transfer of files between two computers on the Internet. Analytical CRM provides customer segmentation, which divides a market into categories that share similar attributes such as age, location, gender, habits, […]

Business continuity planning identifies all critical business functions and the effect that a specific disaster may have upon them. Employee relationship management (ERM) provides web-based self-service tools that streamline and automate the human resource department. Answer: TRUE Feedback: Employee relationship […]

Tiffany & Company competes in the marketplace by offering high-cost custom jewelry. Tiffany & Company is following a broad market and cost leadership strategy. Maintainability means the system quickly transforms to support environmental changes. Answer: TRUE Feedback: Maintainability means the […]

The Internet marketplace is free of most forms of traditional sales tax. An access point (AP) is the computer or network device that serves as an interface between devices and the network. Each computer initially connects to the access point […]

What is any proprietary software licensed under exclusive legal right of the copyright holder? A. closed source B. open source C. code source D. network source What is a program that secretly takes over another computer for the purpose of […]

Some of the social challenges with networking occur with newsgroups or blogs where like-minded people can exchange messages. Problems can arise when sensitive social issues become the topic of discussion such as politics or religion. Human-generated unstructured data includes text […]

Who is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses? A. Chief Knowledge Officer (CKO) B. Chief Security Office (CSO) C. Chief Technology Officer (CTO) D. Chief Information Officer […]

Imagine you are creating a new product to sell in an up-and-coming market. Which of the following statements indicates that it would be easy for you as the new entrant to compete in this market? A. The threat of new […]

Fault tolerance is an exact copy of a system’s information. Epolicies are policies and procedures that address information management along with the ethical use of computers and the Internet in the business environment. Answer: TRUE Feedback: This is the definition […]

Outsourcing is a common approach using the professional expertise within an organization to develop and maintain the organization’s information technology systems. Capacity planning determines future environmental infrastructure requirements to ensure high-quality system performance. Answer: TRUE Feedback: Capacity planning determines future […]

User-contributed content is a set of tools that supports the work of teams or groups by facilitating the sharing and flow of information. Outbound logistics acquires raw materials and resources and distributes them to manufacturing as required. Answer: FALSE Feedback: […]

What is a data flow diagram (DFD)? A.an illustration of the movement of information between external entities and the processes and data stores within the system B. software suites that automate systems analysis, design, and development C. a formal, approved […]

Effectiveness MIS metrics include throughput, transaction speed, and system availability. Cyberterrorists seek to cause harm to people or to destroy critical systems or information and use the Internet as a weapon of mass destruction. Answer: TRUE Feedback: Cyberterrorists seek to […]

A user can opt in to receive emails by choosing to allow permissions to incoming emails. A network operating system (NOS) is the operating system that runs a network, steering information between computers and managing security and users. Answer: TRUE […]

Which of the following questions can procurement help a company answer? A. What quantity of raw materials should we purchase to minimize spoilage? B. How can we guarantee that our raw materials meet production needs? C. At what price can […]

A first-mover advantage is the process of gathering information about the competitive environment, including competitors’ plans, activities, and products, to improve a company’s ability to succeed. A repeater represents the loss of a network signal strength measured in decibels and […]

Application service provider licenses specialty software paid for on a license basis or per-use basis or usage-based licensing. True False A backup is an exact copy of a system’s information. Answer: TRUE Feedback: A backup is an exact copy of […]

Which of the following is not an example of an advantage to using the Web to access organizational databases? A. Web browsers are much easier to use than a computer based database. B. The web interface requires few or no […]

Production and materials management ERP components handle production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control. A Business Process Model and Notation (BPMN) flow displays the path in which the process flows. […]

A minicomputer is designed to meet the computing needs of several people simultaneously in a small to medium-size business environment. True False Eprocurement is the business-to-business (B2B) online purchase and sale of supplies and services. Answer: TRUE Feedback: Eprocurement is […]

What provides web-based self-service tools that streamline and automate the human resource department? A. supplier relationship management B. partner relationship management C. employee relationship management D. All of these are correct. In terms of big data, what includes the scale […]

Which tags do NOT depend on a silicon microchip and use plastic or conductive polymers instead of silicon-based microchips allowing them to be washed or exposed to water without damaging the chip? A. active RFID B. semi-passive RFID C. RFID […]

At the operational level, employees are continuously evaluating company operations to hone the firm’s abilities to identify, adapt to, and leverage change. Supplier power is one of Porter’s five forces and it measures the suppliers’ ability to influence the prices […]

Data warehouses struggle with combining too much standardized information. Failover, a specific type of fault tolerance, occurs when a redundant storage server offers an exact replica of the real-time data, and if the primary server crashes, the users are automatically […]

Visualization produces graphical displays of patterns and complex relationships in large amounts of data. Which of the choices below offers a common example of a LAN? A. college campus B. home office C. city library D.All of these are correct. […]

What are the two main categories in a value chain analysis? A. primary value activities and secondary value activities B. primary value activities and support value activities C. primary value activities and strengthening value activities D. None of these are […]

What is also provided for the system users and can be online or in a classroom? A.training B. testing C. implementation phase D. testing phase If you were thinking about an oven as a system, which of the following represents […]

Which of the following is a benefit of a solid MIS infrastructure? A. reduces costs B. improves productivity C. optimizes business operations D.All of these are correct. Which methodology uses small teams to produce small pieces of deliverable software using […]

Simplelocker is a new ransomware program that encrypts your personal files and demands payment for the files’ decryption keys. Business processes should never drive MIS choices and should be based on business strategies and goals. Answer: FALSE Feedback: Business processes […]