978-0073402987 Chapter 5 Chapter 5 Closing Material Part 1

Type

Solution Manual

Book Title

Business Driven Information Systems 5th Edition

ISBN 13

978-0073402987

April 4, 2019

CHAPTER FIVE

CLOSING MATERIAL

OPENING CASE QUESTIONS

BOX UP YOUR DATA

1. Knowledge: List the ways that an agile MIS infrastructure

supports Box’s business.

An agile MIS infrastructure supports change. An agile MIS infrastructure

includes the hardware, software, and telecommunications equipment that,

when combined, provides the underlying foundation to support the

organization’s goals. An agile MIS infrastructure includes all of the

following:

2. Comprehension: Describe the reasons Box can help a company

with its disaster recovery plan and a business continuity plan.

A company can create a disaster recovery plan, which is a detailed

process for recovering information or a system in the event of a

catastrophic disaster. This plan includes such factors as which !les and

systems need to have backups and their corresponding frequency and

methods along with the strategic location of the storage in a separate

3. Application: Apply the concepts of cloud computing to Box’s

business model.

Marketing materials continually promote new technologies that promise to

radically change the way businesses operate; unfortunately, these

devices rarely live up to the hype. However, it might actually be true for

4. Analysis: Analyze how Box can benefit from a sustainable MIS

infrastructures.

Sustainable MIS infrastructure identi!es ways that a company can grow in

terms of computing resources while simultaneously becoming less

5. Synthesis: Develop a way that a company could benefit from grid

computing using Box.

Combating ewaste, energy consumption, and carbon emissions requires a

!rm to focus on creating sustainable MIS infrastructures. A sustainable

MIS infrastructure identi!es ways that a company can grow in terms of

Additional business bene!ts of grid computing include:

6. Evaluate: Assess how Box uses server virtualization to support its

growth while helping the environment.

Through the use of virtualization, computers can run multiple operating

systems along with multiple software applications—all at the same time.

Virtualization creates multiple “virtual” machines on a single computing

device. A good analogy is a computer printer. In the past you had to

purchase a fax machine, copy machine, answering machine, and

REVIEW QUESTIONS

1. How often should a business back up its data?

The timeliness of backups depends on the business need. Some

2. Why is it important to ensure backups are working and can be

restored?

Without a backup a business is out of commission if there is a data

3. What is the di<erence between a disaster recovery plan and a

business continuity plan?

A disaster recovery plan, which is a detailed process for recovering

information or a system in the event of a catastrophic disaster. This plan

includes such factors as which !les and systems need to have backups

4. What are the three forms of MIS infrastructures and what do they

support?

Information MIS infrastructure identi!es where and how important

information, such as customer records, is maintained and secured and

support operations. An agile MIS Infrastructure includes the hardware,

5. List the characteristics of an agile MIS infrastructure and explain

why they are all critical for supporting change.

6. Explain what capacity planning is and how it can help a business

prepare for growth.

Capacity planning determines future environmental infrastructure

requirements to ensure high-quality system performance. If a company

7. Explain the di<erence between fault tolerance and failover.

Fault tolerance is the ability for a system to respond to unexpected

8. Compare the di<erences among a hot, cold, and warm site.

A hot site is a separate and fully equipped facility where the company can

move immediately after a disaster and resume business. A cold site is a

9. What is Moore’s Law and how does it a<ect companies?

Moore’s Law, which refers to the computer chip performance per dollar

doubles every 18 months. Although Moore originally assumed a two-year

10. List the business benefits of using grid computing.

Grid computing is a collection of computers, often geographically

11. Identify the benefits and challenges of cloud computing

The bene!ts of cloud computing include cheaper costs to an organization

for a system deployment and backup and maintenance maintained by the

12. What is a data center and why would a business develop one.

A data center is a facility used to house management information systems

and associated components, such as telecommunications and storage

13. List and describe the three most popular cloud computing

delivery models.

14. Why would a company want to use virtualization?

Virtualization creates multiple “virtual” machines on a single computing

device. A good analogy is a computer printer. In the past you had to

15. Explain why a business today would want to follow sustainable

MIS practices.

With the ever increasing issues associated with ewaste and the

16. Explain why ebusiness is contributing to the three pressures

driving sustainable MIS infrastructures.

Increased electronic waste, energy consumption, and carbon emissions

CLOSING CASE ONE QUESTIONS

UPS Invests $1 Billion to Go Green

1. Why do you think UPS is embracing sustainable technologies?

Any company that wants to compete in the future needs to be aware of

sustainable technologies to ensure they are implementing best practices

surrounding growth. Sustainable MIS infrastructure identi!es ways that a

company can grow in terms of computing resources while simultaneously

2. How is UPS developing a sustainable MIS infrastructure?

Sustainable MIS infrastructure identi!es ways that a company can grow in

terms of computing resources while simultaneously becoming less

dependent on hardware and energy consumption. Sustainable, or green,

United Parcel Service (UPS) will make about $1 billion in technology

investments to improve the efficiency of its operations, with the goal of

3. What business benefits will UPS gain from virtualization?

Through the use of virtualization, computers can run multiple operating

systems along with multiple software applications—all at the same time.

one physical machine, thereby reducing costs, power requirements, and

ewaste. Virtualization is essentially a form of consolidation that can

bene!t sustainable MIS infrastructures in a variety of ways, for example:

Hardware being underutilized. Today, many data centers have

Data centers running out of space. The business world has

undergone an enormous transformation over the past 20 years. In

Increased energy costs. The cost of running computers, coupled

with the fact that many of the machines !lling up data centers are

System administration costs mounting. Virtualization enables data

4. What role does each characteristics of an agile MIS infrastructure

play in helping UPS to operate its business?

An agile MIS infrastructure supports change. An agile MIS infrastructure

organization’s goals. An agile MIS infrastructure includes all of the

following:

Student answers to how an agile MIS infrastructure supports UPS will

differ and the important part of this exercise is ensuring the students

include their analysis and justi!cation for each component.

5. How could UPS benefit from cloud or grid computing?

Combating ewaste, energy consumption, and carbon emissions requires a

!rm to focus on creating sustainable MIS infrastructures. A sustainable

infrastructure include:

Grid computing is a collection of computers, often geographically

Cloud computing: A smart grid delivers electricity using two-way

Additional business bene!ts of grid computing include:

6. What types of ethical issues might UPS encounter with the

tracking technology it has placed in its trucks?

UPS will encounter the same types of ethical issues that every

organization faces including insider threats and like most leading

7. What types of security issues might UPS encounter with the

tracking technology it has placed in its trucks?

Information security is important for everyone and every organization.

UPS needs to keep its sensitive information secure and ensure it is

protected against hackers, viruses, and theft. Moving to cloud

OPENING CASE QUESTIONS

PANDORA’S MUSIC BOX

1. Knowledge: List the ways that an agile MIS infrastructure

supports Pandora’s business.

An agile MIS infrastructure supports change. An agile MIS infrastructure

includes the hardware, software, and telecommunications equipment that,

when combined, provides the underlying foundation to support the

organization’s goals. An agile MIS infrastructure includes all of the

following:

2. Comprehension: Describe the reasons Pandora would create a

disaster recovery plan and a business continuity plan.

A company can create a disaster recovery plan, which is a detailed

process for recovering information or a system in the event of a

catastrophic disaster. This plan includes such factors as which !les and

Pandora would need to create a disaster recovery plan to ensure that

all customers have continuous listening capabilities, regardless of what

3. Application: Apply the concepts of cloud computing to Pandora’s

business model.

Marketing materials continually promote new technologies that promise to

radically change the way businesses operate; unfortunately, these

devices rarely live up to the hype. However, it might actually be true for

one new development making this promise. Cloud computing could

4. Analysis: Analyze how Pandora is using sustainable MIS

infrastructures.

Sustainable MIS infrastructure identi!es ways that a company can grow in

terms of computing resources while simultaneously becoming less

dependent on hardware and energy consumption. Sustainable, or green,

5. Synthesis: Develop a way that Pandora could benefit from grid

computing.

Combating ewaste, energy consumption, and carbon emissions requires a

!rm to focus on creating sustainable MIS infrastructures. A sustainable

infrastructure include:

Grid computing is a collection of computers, often geographically

Cloud computing: A smart grid delivers electricity using two-way

digital technology. It is meant to solve the problem of the world’s

Additional business bene!ts of grid computing include:

6. Evaluate: Assess the use of virtualization to support Pandora’s

business growth while helping the environment.

Through the use of virtualization, computers can run multiple operating

systems along with multiple software applications—all at the same time.

Virtualization creates multiple “virtual” machines on a single computing

device. A good analogy is a computer printer. In the past you had to

CRITICAL BUSINESS THINKING

Instructor Note: There are few right or wrong answers in the business

world. There are really only efficient and inefficient, and effective and

ineffective business decisions. If there were always right answers businesses

1. UNIVERSITIES ARE SWITCHING TO GMAIL

Project Purpose: To understand issues surrounding cloud computing

applications.

Potential Solution: The biggest issue with Gmail would include a feeling

of insecurity surrounding the mail systems. With a private email system

the businesses would have total control over when the system was

operational, backed-up, and security measures. Using Gmail all of these

2. DESKTOP VIRTUALIZATION

Project Purpose: To understand how personal devices impact business

environments.

Potential Solution: This is such a hot subject to discuss in your course.

There are so many security and ethical issues surrounding personal

computing devices including:

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