B U SINES S DRIV E N I N F O R M AT I O N
SYS T E M S
REVIEW QUESTIONS
1. Why would a manager be concerned with bandwidth? How is bandwidth measured?
2. How have networks contributed to the digital divide?
3. What are the dierent levels of service providers that supply the interconnecons to the Internet?
4. What are the dierent Internet access technologies you can use to connect to the Internet?
5. What is network convergence and why is it important to a business?
6. What is VoIP and how can it bene5t a business?
7. What is the dierence between an intranet and extranet?
8. How do SSL and SHTTP provide security for networks?
Secure sockets layer (SSL) is a standard security technology for establishing an encrypted link
between a web server and a browser, ensuring that all data passed between them remain private.
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9. What is a personal area network?
A personal area network (PAN) provides communicaon for devices owned by a single user that
10. How does Wi-Fi work?
Wireless 5delity (Wi-Fi) is a means by which portable devices can connect wirelessly to a local area
11. What are GIS, GPS, and LBS? How are businesses using these applicaons to compete?
Geographic informaon systems store and view geographic data. Global posioning systems use
12. What is RFID and how could it help a large retailer track inventory?
13. What are the advantages of mobile business?
14. How does a domain name system work?
A domain name system (DNS) converts IP addresses into domains, or idenfying labels that use a
15. What is the dierence between VoIP and IPTV?
Voice-over-IP uses IP technology to transmit telephone calls and provides an opportunity to bring
about signi5cant change in the way people communicate using telephone lines. An excing and
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B U SI N ES S D R I V E N I N F O R M AT I O N
SYS T E M S
REVIEW QUESTIONS
1. How do integraons connect a corporaon?
Integraons allow separate systems to communicate directly with each other, eliminang the
need for manual entry into mulple systems. Building integraons allows the sharing of
2. What is the dierence between forward and backward integraons?
Forward integraon takes informaon entered into a given system and sends it automacally
3. What are the 5ve primary acvies in a supply chain?
4. What is the bullwhip eect and how can it impact a supply chain and a 5rm’s pro5tability?
The bullwhip eect distorted product–demand informaon ripples from one partner to the
5. What are supply chain planning systems, supply chain execuon systems, and demand
planning systems?
Supply chain planning systems use advanced mathemacal algorithms to improve the $ow and
e0ciency of the supply chain while reducing inventory. Supply chain execuon systems ensure
6. What are the challenges associated with SCM systems?
The primary challenges associated with supply chain management include costs and
7. Why are customer relaonships important to an organizaon? Do you agree that every
business needs to focus on customers to survive in the informaon age?
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8. What is the dierence between operaonal and analycal CRM?
9. How can a sales department use CRM to improve operaons?
10. How can a markeng department use CRM to improve operaons?
11. What is the dierence between customer relaonship management, supplier relaonship
management, and employee relaonship management?
Supplier relaonship management (SRM) focuses on keeping suppliers sas5ed by evaluang
and categorizing suppliers for dierent projects. Partner relaonship management (PRM)
12. What is an enterprise resource planning system?
Enterprise resource planning (ERP) integrates all departments and funcons throughout an
13. What are the components in a core ERP system?
Core ERP components are the tradional components included in most ERP systems and
14. What are the components in an extended ERP system?
15. What does a company need to integrate to become connected?
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B U SI N ES S D R I V E N I N F O R M AT I O N
SYS T E M S
REVIEW QUESTIONS
1. What role does project management play in the systems development eort?
Any systems development eort needs to be properly project managed. Each step in the systems
2. What role does the project manager play in determining a project’s success?
The success of a project completely depends on the ability of the project manager to execute the
3. Why would a project require an execuve sponsor?
The person or group who provides the 5nancial resources for the project is the execuve sponsor.
4. Which phase in the systems development life cycle is the most important?
All phases in the systems development life cycle are important. One of the most crical phases is
5. If you had to skip a phase during the development of a system, which phase would it be and why?
every phase.
6. Which phase in the systems development life cycle contains the most risk? Be sure to explain your
answer.
All phases have risk but where most projects fail is in analysis of the business requirements. If you
7. Which project management methodology would you choose to run your soDware development
project?
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8. If you started on a new soDware development project and the project plan was using the waterfall
methodology, would you remain on the project? What could you do to be.er prepare your project
for success?
9. Explain the dierent types of feasibility studies a project manager can use to priorize project
importance.
10. Why should end users be involved in the systems development eort?
End users should be heavily involved in every phase of the systems development life cycle to
11. Why would a project manager use Gan. and PERT charts?
A PERT (Program Evaluaon and Review Technique) chart is a graphical network model that depicts
12. Why is gathering business requirements a challenge for most projects?
Gathering business requirements is di0cult as most users do not understand the enre business
13. What are the dierent types of outsourcing available for a project?
Onshore outsourcing —engaging another company within the same country for services.
Nearshore outsourcing —contracng an outsourcing arrangement with a company in a nearby
14. What are the risks associated with outsourcing?
15. Explain the goals of the Project Management Instute and idenfy three key terms associated with
PMBOK.
The Project Management Instute created the Project Management Body of Knowledge (PMBOK)
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