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B U SINES S DRIV E N I N F O R M AT I O N
SYS T E M S
REVIEW QUESTIONS
1. Why would a manager be concerned with bandwidth? How is bandwidth measured?
2. How have networks contributed to the digital divide?
3. What are the dierent levels of service providers that supply the interconnecons to the Internet?
4. What are the dierent Internet access technologies you can use to connect to the Internet?
5. What is network convergence and why is it important to a business?
6. What is VoIP and how can it bene5t a business?
7. What is the dierence between an intranet and extranet?
8. How do SSL and SHTTP provide security for networks?
Secure sockets layer (SSL) is a standard security technology for establishing an encrypted link
between a web server and a browser, ensuring that all data passed between them remain private.
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CHAPTER
9. What is a personal area network?
A personal area network (PAN) provides communicaon for devices owned by a single user that
10. How does Wi-Fi work?
Wireless 5delity (Wi-Fi) is a means by which portable devices can connect wirelessly to a local area
11. What are GIS, GPS, and LBS? How are businesses using these applicaons to compete?
Geographic informaon systems store and view geographic data. Global posioning systems use
12. What is RFID and how could it help a large retailer track inventory?
13. What are the advantages of mobile business?
14. How does a domain name system work?
A domain name system (DNS) converts IP addresses into domains, or idenfying labels that use a
15. What is the dierence between VoIP and IPTV?
Voice-over-IP uses IP technology to transmit telephone calls and provides an opportunity to bring
about signi5cant change in the way people communicate using telephone lines. An excing and
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B U SI N ES S D R I V E N I N F O R M AT I O N
SYS T E M S
REVIEW QUESTIONS
1. How do integraons connect a corporaon?
Integraons allow separate systems to communicate directly with each other, eliminang the
need for manual entry into mulple systems. Building integraons allows the sharing of
2. What is the dierence between forward and backward integraons?
Forward integraon takes informaon entered into a given system and sends it automacally
3. What are the 5ve primary acvies in a supply chain?
4. What is the bullwhip eect and how can it impact a supply chain and a 5rm’s pro5tability?
The bullwhip eect distorted product-demand informaon ripples from one partner to the
5. What are supply chain planning systems, supply chain execuon systems, and demand
planning systems?
Supply chain planning systems use advanced mathemacal algorithms to improve the $ow and
e0ciency of the supply chain while reducing inventory. Supply chain execuon systems ensure
6. What are the challenges associated with SCM systems?
The primary challenges associated with supply chain management include costs and
7. Why are customer relaonships important to an organizaon? Do you agree that every
business needs to focus on customers to survive in the informaon age?
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CHAPTER
8. What is the dierence between operaonal and analycal CRM?
9. How can a sales department use CRM to improve operaons?
10. How can a markeng department use CRM to improve operaons?
11. What is the dierence between customer relaonship management, supplier relaonship
management, and employee relaonship management?
Supplier relaonship management (SRM) focuses on keeping suppliers sas5ed by evaluang
and categorizing suppliers for dierent projects. Partner relaonship management (PRM)
12. What is an enterprise resource planning system?
Enterprise resource planning (ERP) integrates all departments and funcons throughout an
13. What are the components in a core ERP system?
Core ERP components are the tradional components included in most ERP systems and
14. What are the components in an extended ERP system?
15. What does a company need to integrate to become connected?
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B U SI N ES S D R I V E N I N F O R M AT I O N
SYS T E M S
REVIEW QUESTIONS
1. What role does project management play in the systems development eort?
Any systems development eort needs to be properly project managed. Each step in the systems
2. What role does the project manager play in determining a project’s success?
The success of a project completely depends on the ability of the project manager to execute the
3. Why would a project require an execuve sponsor?
The person or group who provides the 5nancial resources for the project is the execuve sponsor.
4. Which phase in the systems development life cycle is the most important?
All phases in the systems development life cycle are important. One of the most crical phases is
5. If you had to skip a phase during the development of a system, which phase would it be and why?
every phase.
6. Which phase in the systems development life cycle contains the most risk? Be sure to explain your
answer.
All phases have risk but where most projects fail is in analysis of the business requirements. If you
7. Which project management methodology would you choose to run your soDware development
project?
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8. If you started on a new soDware development project and the project plan was using the waterfall
methodology, would you remain on the project? What could you do to be.er prepare your project
for success?
9. Explain the dierent types of feasibility studies a project manager can use to priorize project
importance.
10. Why should end users be involved in the systems development eort?
End users should be heavily involved in every phase of the systems development life cycle to
11. Why would a project manager use Gan. and PERT charts?
A PERT (Program Evaluaon and Review Technique) chart is a graphical network model that depicts
12. Why is gathering business requirements a challenge for most projects?
Gathering business requirements is di0cult as most users do not understand the enre business
13. What are the dierent types of outsourcing available for a project?
Onshore outsourcing —engaging another company within the same country for services.
Nearshore outsourcing —contracng an outsourcing arrangement with a company in a nearby
14. What are the risks associated with outsourcing?
15. Explain the goals of the Project Management Instute and idenfy three key terms associated with
PMBOK.
The Project Management Instute created the Project Management Body of Knowledge (PMBOK)
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