What is enterprise resource planning (ERP)?
A. the management of information between and among activities in a supply chain to
maximize total supply chain effectiveness and corporate profitability
B.the integration of all departments and functions throughout an organization into a
single IT system (or integrated set of IT systems) so employees can make decisions by
viewing enterprisewide information about all business operations
C. a means of managing all aspects of a customer's relationship with an organization to
increase customer loyalty and retention and an organization's profitability
D. information that connects the plans, methods, and tools aimed at integrating separate
What is it called when a company uses organizations from developing countries to write
code and develop systems?
C. business process outsourcing