Which of the following is a cost of downtime in addition to lost revenue?
A. per hour, per day, and per week
B. per employee, per computer, and per company
C. per stock, per stockholder, and per investment capital
D. None of these are correct.
Which of the following operational CRM technologies does the customer service
department typically use?
A.contact center, web-based self-service, call scripting
B. sales management, contact management, opportunity management
C. list generator, opportunity management, cross-selling and up-selling
D. list generator, campaign management, cross-selling and up-selling