What is speech analytics?
A. analyzes text flowing across the Internet, including unstructured text from blogs and
B.the process of analyzing recorded calls to gather information; brings structure to
customer interactions and exposes information buried in customer contact center
interactions with an enterprise
C. analyzes unstructured data to find trends and patterns in words and sentences
D. analyzes unstructured data associated with websites to identify consumer behavior
and website navigation
What is data?
A. raw facts that describe the characteristics of an event or object
B. data converted into a meaningful and useful context
C. information collected from multiple sources that analyzes patterns, trends, and
relationships for strategic decision making
D. skills, experience, and expertise, coupled with information and intelligence, that
creates a person's intellectual resources