Archives: Quiz

All of the following are cognitive biases that can affect manager’s judgment except: a. being influenced by initial impressions. b. justifying past decisions. c. seeing what you don’t want to see. d. perpetuating the status quo. e. overconfidence. The innovation […]

_____ refers to messages designed to motivate employees to adopt the company’s mission and cultural values and to participate in special ceremonies. a. Job instructions b. Implementation of strategies c. Practices d. Performance feedback e. Indoctrination Which is the highest […]

An inspirational leader who has the ability to motivate subordinates, through personal transactions, to transcend their normal performance refers to a transactional leader. a. True b. False Managers carry a tremendous responsibility for setting the ethical climate in an organization […]

Which of the following characteristics distinguishes authority? a. It is vested in people, not positions. b. Subordinates accept it. c. It flows across the horizontal hierarchy. d. It emerges from the organizational values. e. Individuals are born with this power. […]

Rachel is described by her colleagues as pragmatic, super-competitive, and more likely to persuade than be persuaded. She fits which personality category most closely? a. High Mach b. Low Mach c. High Feeling d. Low Feeling e. Moderate Thinking Companies […]

A business plan for a small business should be detailed, encompassing at least 100 pages. a. True b. False The task environmental dimension includes all elements that occur naturally on earth, including plants, animals, rocks, and natural resources such as […]

Which of the following is defined as a culture in which communication is used to enhance personal relationships? a. Interpersonal culture b. High-context culture c. Power culture d. Low-context culture e. Family-oriented culture During breaks at work, Albert and Daphne […]

Josh evaluates Kandi’s performance and gives her an “outstanding” based on his knowledge that she came to work everyday earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment? a. […]

Economic responsibility defines what society deems as important with respect to appropriate corporate behavior. a. True b. False Extinction is defined as the withdrawal of positive reward. a. True b. False Answer: True The consistency culture has an external focus […]

Productive output pertains to the team’s ability to meet the personal needs of its members. a. True b. False ______ means that decision-makers choose the first solution alternative that satisfies minimal decision criteria. Answer: Satisficing Which of the following countries […]

The traditional approach to corporate planning was to: a. have a decentralized planning staff. b. have a centralized planning department. c. set up a planning task force. d. set up planning committees. e. use TQM approach. A social group within […]

An organization strives for internal efficiency with a(n) _____ strategy. a. integration b. diversification c. differentiation d. defensive e. cost leadership Ohio State University researchers identified two major behaviors called consideration and initiating structure. a. True b. False Answer: True […]

A(n) _____ is a company that is highly attractive to potential employees because of human resources practices that focus on tangible and intangible benefits, and that embraces a long-term view to solving immediate problems. a. Fortune 500 company b. employer […]

Social entrepreneurship combines the creativity, business smarts, passion, and hard work of the traditional entrepreneur with a mission to change the world for the better. a. True b. False What is the main concern of first-level managers? a. Monitoring the […]

Which of these, according to the leadership grid, is a 1,9 management style? a. Team Management b. Country Club Management c. Middle of the Road Management d. Impoverished Management e. Authority-Compliance The virtue ethics approach to ethical decision making sidesteps […]

_____ is economic development that generates wealth and meets the needs of their current generation while focusing on future generations. a. Ethical management b. Activist strategy c. Sustainability d. Market strategy e. Future management Becoming a successful manager means thinking […]

When two or more organizations combine to become one, it is referred to as a: a. joint venture. b. flexible structure. c. mechanistic structure. d. merger. e. inorganic venture. Genna is collecting data on how well the organization has done […]

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals’ personalities. These are all examples of: a. listening. b. nonverbal communication. c. empathizing. d. direct communication. e. nuance communication. […]

Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex? a. Age Discrimination in Employment Act b. Title VII of the Civil Rights Act of 1964 c. Equal Pay Act of 1963 d. […]

_____ and _____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters. a. Encoding, channel b. Encoding, noise c. Decoding, channel d. Decoding, encoding e. Decoding, noise Larry is looking for ways to increase the […]

Gatekeep Utilities is a subsidiary of GW Enterprises. Gatekeep has a mission and product line that is unique from GW. Gatekeep’s competitors are also very different from those of its parent, and the subsidiary markets to a very different group […]

Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called: a. self-directed teams. b. project teams. c. multinational teams. d. long distance teams. e. global teams. An approach to innovation that emphasizes shared […]

A fast-cycle team is a multifunctional, and sometimes multinational, team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project. a. True b. False Women make up less […]

The ethical concept that argues that moral behaviors produce the greatest good for the greatest number of people is objective dualism. a. True b. False The ethical concept that acts are moral when they promote the individual’s best long term […]

The internal environment within which managers work includes all of the following except _____. a. corporate culture b. production technology c. organization structure d. physical facilities e. labor market Which of the following is NOT a tool for executing a […]

Which of the following is a component of a team? a. People in a team do not have to have regular interaction. b. Four or more people are required to form a team. c. A performance goal is shared between […]

Common types of formal teams are: a. vertical and diagonal. b. horizontal and diagonal. c. vertical and horizontal. d. horizontal and lateral. e. lateral and diagonal. A(n) ____ is responsible for coordinating the activities of several departments. a. department manager […]

Culture can be defined as: a. the set of key values, beliefs, understandings, and norms shared by members of an organization. b. the ability to speak different languages. c. an object, act, or event that conveys meaning to others. d. […]

The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management? a. All managers are human resource managers. b. Employees are viewed as assets. c. Human resource management […]

Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary to the idea that he must be a top sales associate, generating […]

Which of these employee behaviors matches with the conventional level of personal moral development? a. Task accomplishment b. Empowered employees c. Work group collaboration d. Full participation e. Act in own interest The skills of _____ require receiving messages to […]

_____ refers to the process of identifying problems and then resolving them. a. Organizing b. Controlling c. Decision-making d. Planning e. Leading Maliah bases her judgments on impersonal analysis. To resolve problems at work, she uses reason and logic rather […]

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student’s grade. Based on the above, the professor’s actions are consistent with which of the following […]

The moral agent is an individual who must make an ethical choice in an organization. a. True b. False ____ is NOT included in the model of personal moral development described in your text. a. Preconventional level b. Conventional level […]

The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach? a. Administrative principles approach b. Bureaucratic approach c. […]

Which of the following is a change in the manner in which an organization does its work? a. Technology b. Product c. Entrepreneurship d. Creativity e. Incremental Traditionally, a span of management of about _____ has been recommended. a. three […]

The _____ environment represents the outer layer of the environment and affects organizations _____. a. task; indirectly b. general; directly c. internal; directly d. internal; indirectly e. general; indirectly The modular approach is similar to virtual networking. a. True b. […]

A manager forwards information to other organization members in the disseminator role. a. True b. False The acceptance theory of authority argues that managers have authority because employees do not have a choice in choosing to accept their commands. a. […]

One of Donovan’s best employees has a driving need to be able to attain a high standard of success, to master complex tasks, and to surpass others. Donovan recognizes these acquired needs as defined as: Scenario – Donovan Zorn Donovan […]

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing. a. True b. False An MNC is managed as an integrated worldwide business system. a. True b. False Answer: True Which of the following describes a person who is […]

_____ has led to the elimination of many positions in organizations. a. Globalization b. Insourcing c. Differentiation d. Restructuring e. All of these Which of the following refers to the code of moral principles and values that govern behaviors with […]

In the _____ approach, a manufacturing company uses outside suppliers to provide entire chunks of a product, which are then assembled into a final product by a handful of workers. a. virtual network b. modular c. virtual organization d. team […]

_____ reflects a moderate amount of concern for both people and production. a. Team Management b. Country Club Management c. Middle of the Road Management d. Impoverished Management e. Authority-Compliance According to MANAGER’S SHOPTALK in chapter 13, which of the […]

Which of the following is NOT one of the moral rights that could be considered during decision-making? a. The right to free consent. b. The right to invade privacy. c. The right to free speech. d. The right of freedom […]

In 1970, Joseph Searles became the first African American member of the New York Stock Exchange. a. True b. False The ethical decision approach that requires persons to be guided by standards of equity, fairness and impartiality is the: a. […]

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals? a. Operational goals b. Tactical plans c. Strategic goals d. Mission statement e. Vision The _____ refers to the ethical concept that moral […]

The disclosure by an employee of illegal, immoral, or illegitimate practices by the organization is called whistle-blowing. a. True b. False Intentionally reducing the company’s workforce to the point where the number of employees is deemed to be right for […]

The most common form of formal corporate training is: a. on-the-job training. b. classroom training. c. orientation training. d. developmental training. e. external training. The genuine efforts to accept and manage diverse people in North America are a phenomenon that […]

The right of free consent, the right to privacy, and the right of freedom of conscience are rights that should be considered in the moral rights approach. a. True b. False Answer: True Yolanda recently learned that Sue, who works […]

_____ channels are channels that exist outside the formally authorized channels without regard for the organization’s hierarchy of authority. a. Management by wandering around b. Upward communication c. Personal communication d. Horizontal communication e. Downward communication The principle that similar […]