Archives: Quiz

Consider the following REA model as you answer the question: How many junction tables will be required by the preceding REA model? A. Two B. Three C. Four D. Some other number Umble and Umble suggested six necessary conditions for […]

Debra and Dexter are CPAs specializing in tax planning and preparation. Recently, Debra stated that, in her view, her highest responsibility is to do what’s right for herself. Which school of ethical thought does Debra follow? A. ethical egoism B. […]

A clear understanding of the steps in the accounting cycle is likely to be useful in: A. Financial audits. B. Investigative audits. C. Both financial audits and investigative audits. D. Neither financial audits nor investigative audits. Missouri Can Corporation (MCC) […]

Consider the following short case as you respond to the next nine questions: ABC Consulting’s employees include management, consultants and office staff. The company accepts engagements related to internal control design and evaluation, as well as enterprise risk management plans. […]

NCD Corporation pays annual dividends to its shareholders. A REA model of that process is likely to include which of the following as internal agents? A. Shareholders B. Board of directors C. Both shareholders and board of directors D. Neither […]

Which of the following best pairs an element of bookkeeping with an example of the element? A. Identifying economic information, reading a balance sheet B. Identifying economic information, preparing a balance sheet C. Measuring economic information, reading a balance sheet […]

Carlos is the vice president of finance at PLP Corporation. When he joined the company five years ago, the finance division was organized in two departments: operating transactions and non-operating transactions. Each department had two employees and a manager. The […]

Raul was leading a team charged with developing a new system for budgeting. He created Excel templates for the new budgeting process and presented them to the team during its first meeting. Which of the following statements is most true? […]

Consider the following systems flowchart as you respond to the question: Which of the following statements is most true? A. The company has adequate separation of duties. B. The company uses all documents commonly associated with the process depicted. C. […]

Journal entries commonly processed as part of the acquisition/payment process can include: A. Debits to inventory. B. Credits to accounts payable. C. Credits to cash. D. All of these. According to COBIT’s principles, information technology governance and management should meet […]

Samantha and Josephine were preparing to start their own clothing business; they contacted their friend David, a recent graduate from Big State University’s accounting program, to learn about setting up their accounting information system. If David uses Steps for Better […]

The acquisition/payment process helps an organization create value for its stakeholders, which can include: A. Vendors. B. Stockholders. C. Employees. D. All of these. Gelton was leading a team of three co-workers focused on improving their company’s process for hiring […]

Eppler and Mengis suggested five broad causes of information overload: (a) information characteristics, (b) information technology, (c) organizational design, (d) personal factors and (e) task and process parameters. Which of them is most closely associated with each of the following […]

Accounting information systems have five generic elements. Which of the following includes two examples of the same element? A. Form W-4, Form W-2 B. Form W-2, Form 1099 C. Form W-4, Form 1099 D. All of these Both Form W-2 […]

RVW Corporation uses an enterprise resource planning system. An accountant wants to create a report of the last month’s purchases sorted by vendor that also includes the name of the purchasing agent who assisted with each transaction. Which modules of […]

Which level of the capability maturity model best describes each of the following business processes? a. After consulting the company procedures manual and her supervisor for guidance, Lindsay developed a more detailed description of the invoice payment process. b. After […]

Which of the following statements about systems flowcharts and data flow diagrams is most true? A. Lines are used in both, but they represent different things. B. Circles are used in both, but they represent different things. C. Both lines […]

In contrast with view-driven AIS, event-driven accounting information systems focus on: A. Business processes. B. Journal entries. C. Ledger accounts. D. All of these. George received an e-mail that threatened to release his personal financial data unless he paid a […]

Joe has completed all his accounting coursework and is ready to graduate. In his education, he has learned how to: analyze source documents, use Excel, make journal entries and prepare tax returns. Which generic element of the AIS is missing […]

Consider the following short case as you respond to the question: ELM Corporation sells durable medical equipment, such as wheelchairs and hospital beds; each salesperson at ELM specializes in a specific type of medical equipment. When a prospective client comes […]

Bumble Beasley said: “The acquisition/payment process, which often deals with the asset inventory, creates the greatest value of all business processes.” Which of the following terms, if eliminated from Bumble’s statement, would make it stronger? A. Asset B. Inventory C. […]

An accounting information system comprises five generic parts. Which of the following gives an example of an internal control associated with the financing process? A. Maintaining a good credit rating to facilitate the issuance of bonds and other debt securities. […]

An accounting information system comprises five generic parts. Which of the following gives an example of an internal control associated with the sales/collection process? A. Depositing cash in the bank daily B. Adequately supervising employees who handle inventory C. Both […]

With respect to an ASP, service interruptions and compromised data would be most effectively addressed with: A. An enterprise risk management plan. B. A systems flowchart. C. The steps in the accounting cycle. D. The capability maturity model. Consider the […]

According to COSO, internal control is a: A. Process. B. Set of rules. C. Responsibility of employees only. D. Requirement only for publicly-traded firms. TCP Corporation issues a purchase order whenever it buys inventory. Internal controls associated with the purchase […]

As a requirement of his AIS course, Ahmed was preparing a short paper on why AIS is an important area of study for future accountants. In terms of the UMUC information literacy criteria, which of the following statements is most […]

Which of the following balance sheet items are commonly associated with the acquisition/payment process? A. Inventory and accounts payable B. Purchases and accounts receivable C. Cash paid to vendors D. Cash received from the sale of inventory The chapter discussed […]

Consider the following table as you respond to the questions: Which of the following is the best choice for Item F in the table? A. Risk response B. Internal environment C. Information and communication D. Monitoring SPL Corporation is an […]

Consider the following partially completed flowchart as you respond to the questions: In the partial flowchart, the “list of finalists” would best be depicted with a ___ symbol. A. predefined process B. manual file C. decision D. document Which step […]

Disclosure of confidential information is one risk associated with information technology. Which of the following would be considered confidential information? A. The stock price of Microsoft B. The book value of Disney Corporation’s fixed assets C. The social security numbers […]

From an accountant’s perspective, one of the benefits of XBRL is the ability to obtain more rapid and reliable data and information on company financial performance. Such items would include: A. General purpose financial statements. B. Chart of accounts. C. […]

Consider the following partially completed risk/control matrix as you answer the questions: Assume the risk/control matrix is organized like the one presented in the chapter. The best entry for Item D is: A. Human error risk B. Liquidity risk C. […]

The culture change program that teaches personnel that essentially “the customer is king” is called: a. “change the way we work” b. “orientation change” c. ‘change the way you work” d. “customers are your customers” e. “putting the customer first” […]

Effective boundary spanners enhance the __________ of services. a. product value b. service value c. image value d. time value e. personnel value When changing dentists, the patient was required to pay for a new set of X-rays. This type […]

Scripts are extremely useful to individuals. Individuals have a deep-set need for: a. Performance b. Control and predictability c. Attribution d. Satisfaction e. Self service What is novice and expert performance? a. individual’s participation in the production process b. spectrum […]

Personal factors that are stable over time and that increase a customer’s sensitivity to how the service should be best provided are referred to as: a. situational factors b. explicit service promises c. perceived service alternatives d. transitory service intensifiers […]

The primary contribution of Babich’s customer satisfaction models is that it stresses the importance of knowing __________. a. customer satisfaction ratings b. supplier satisfaction ratings c. employee satisfaction ratings d. competitor satisfaction ratings e. stock holder satisfaction ratings __________ are […]

According to the text, which of the following is NOT a type of complainer? a. meek customer b. aggressive customer c. high-roller custmer d. rip-off customer e. ugly customer __________ encourage quick decisions and work best for businesses where low-involvement […]

__________ is the study of the use of physical evidence to create service environments and its influence on the perceptions and behaviors of individuals. a. ergonomics b. environmental psychology c. physics d. physical sociology e. environmental anthropology Services are characterized […]

Which of the following color combinations are all warm colors? a. red, blue, green b. yellow, blue, violet c. red, yellow, green d. yellow, red, orange e. orange, blue, green What is the process time for Counter E? a. 10 […]

During which stage of the consumer decision process does acquisition, production and consumption become an entangled process. a. the prepurchase stage b. the consumption stage c. the postpurchase stage d. the information search stage e. the problem awareness stage The […]

An individual who has expertise in the choice process of buying is called: a. Expert performer b. Expert consumer c. Novice consumer d. Novice performer e. Consumer performer Postpurchase models attempt to describe the process by which consumers evaluate their […]

Which of the following products is an example of intangible dominant? a. Outback steakhouse b. car rental agency c. a funeral d. a magazine subscription e. math tutoring Which of the following statements pertaining to the location of the firm […]

Formal standards of conduct that assist in defining proper organizational behavior are called: a. a code of ethics b. standards of conduct c. employee socialization d. rules for ethical conduct e. conduct regulations The demand for services marketing knowledge has […]

The guarantee that most likely avoids the appearance of a tacky marketing ploy is called: a. conditional guarantee b. implicit guarantee c. specific result guarantee d. unconditional guarantee e. unsolicited guarantee Consumers often have a difficult time objectively evaluating services. […]

An unwritten, unspoken guarantee that establishes an understanding between the firm and its customers is called an: a. conditional guarantee b. implicit guarantee c. specific result guarantee d. unconditional guarantee e. unsolicited guarantee During a service recovery effort, the employee […]

What are E-services? a. Application of science to solve problems or conduct transactions b. Customer service activities via the net c. Technologically based services that help customers help themselves d. An electronic service available via the net that completes tasks […]

The strategy of breaking up large, unfocused plants into smaller units buffered from one another so that each can be focused separately is referred to as: a. the perfect-world model b. operations segmentation c. the plant-within-a-plant concept d. operations segregation […]

Scripts differ from roles in that scripts are: a. extra-individual b. inflexible c. written d. intra-individual e. performed by both employees and customers The new organizational model that focus on the components of the firm that facilitate the firm’s service […]

The higher the number of perceived service alternatives: a. the higher the level of adequate service expectations b. the lower the level of adequate service expectations c. the more narrow the zone of tolerance d. a and c e. b […]