Divide the tasks into two groups of equal size.
Create a systems flowchart of the following sales/collection process. ELM Corporation
sells durable medical equipment, such as wheelchairs and hospital beds; each
salesperson at ELM specializes in a specific type of medical equipment. When a
prospective client comes into their store, a greeter does a preliminary needs assessment
to determine what type(s) of equipment the client requires. Based on that preliminary
assessment, the greeter will match the client with a member of the sales staff. The staff
specialist does a more detailed needs assessment, the results of which go into a
computerized database along with the client’s name, address, phone number and other
related information. After the needs assessment, the staff specialist determines the
client’s budget, as well as whether the client has insurance coverage for the desired
equipment; clients without insurance coverage receive a 10% discount on all equipment
purchased up to $1,000, and a 20% discount for any sales over $1,000. The staff
specialist makes recommendations based on the client’s needs and budget. If the client
chooses to purchase from ELM, the store fills out any necessary insurance paperwork
and collects the client’s portion of the bill. For example, if an insured client purchases a
wheelchair with a price of $2,000 and the insurance covers 80%, ELM collects $400
from the client at the time of the sale. ELM accepts cash, checks and major credit cards
from clients. Insurance payments go directly to ELM and normally arrive within 60
days of the sale. If the client needs more than one type of durable medical equipment,
the first staff specialist introduces the client to a subsequent staff specialist, who repeats
the process until all the client’s equipment needs are met.