Archives: Quiz

UPS is successful in the small package delivery market. One important reason for this success is the concept of: a. globalization. b. employee flexibility. c. loose standards. d. bureaucracy. e. non-bureaucratic organizational system. Which of the following behaviors is consistent […]

_____ is necessary for communication to be considered two-way. a. Message b. Channel c. Feedback d. Noise e. Circuit Manager least enjoy activities such as controlling subordinates and managing time pressures. a. True b. False Answer: True The labor market […]

The degree to which a person is calm, enthusiastic, and self-confident, rather than tense, depressed, moody, or insecure is emotional stability. a. True b. False _____ is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, […]

The process of forming alliances among managers is called coalition building. a. True b. False Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation? a. Separate the people from the […]

The distinctive feature of the project manager position is that the person is not a member of one of the departments begin coordinated. a. True b. False Ron meets with his company’s accountant to discuss the budget of anticipated and […]

Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior? a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. Suspension At the start of every shift, Carl, a delivery truck driver, […]

An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called: a. sociology. b. vocational counseling. c. cultural anthropology. d. psychology. e. organizational behavior. The decision by ABC International to downsize and […]

An innovation mindset that strives to meet customers’ immediate needs quickly and inexpensively is referred to as: a. kaizen. b. just-in-time control. c. total quality management. d. jugaad. e. XY Theory. Which of the following is a contemporary approach to […]

In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous. a. goal specificity b. goal difficulty c. goal acceptance d. feedback e. goal motivation In a _____ organization, the entire work flow is mechanized in […]

_____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized. a. Managing diversity b. Maxi-Min approach c. Managing differentiation d. Advantageous approach e. Maximum benefit […]

Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources? a. Preservation b. Conservation c. Environmentalism d. Protectionism e. Sustainability _____ is the extent to which […]

Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a fulltime mother and caregiver to her ailing father. This example demonstrates which factor affecting women’s careers? a. Female […]

_____ teams are brought together as a formal department in the organization. a. Cross-functional b. Permanent c. Formal d. Ad-hoc e. Task Minorities show a high rate of entrepreneurship in the United States, owning 5.8 million firms in 2007 that […]

The chapter discussed four macro-level and four micro-level factors that should be considered when evaluating information technology for use in the accounting information system. It also discussed Sylla and Wen’s three-stage process for evaluating information technology investments. Which of the […]

A process in which lower level managers anticipate their department’s resource needs and pass them to top management for approval is called top-down budgeting. a. True b. False A systematic process of gathering and interpreting information about the essential duties […]

Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, “Frank missed that deadline because he is lazy; I really need to crack down on him more.” This is an example of what kind of attribution? […]

Cost leadership is a type of competitive strategy with which the organization seeks to distinguish its products or services from that of competitors. a. True b. False Face-to-face discussion is the richest channel, in terms of channel richness. a. True […]

Which of the following dimensions of the general environment includes all elements that occur naturally on earth? a. Sociocultural dimension b. Technological dimension c. Economic dimension d. Natural dimension e. Environmental dimension Inclusive dimensions of diversity: a. have a greater […]

Which of the following is a process that uses multiple raters, including self-rating, to appraise employee performance and guide development? a. A 360-degree feedback b. Job evaluation c. Multiple-rater appraisal d. Performance appraisal interview e. Homogeneity appraisal Role ambiguity is […]

Barry learns of a recent study on gender differences in leadership behaviors. In which area of leadership do women score more highly than men? Scenario – Barry Bailey The mandatory leadership-training seminar had just been concluded. All of the newly […]

According to expectancy theory, for an employee to be highly motivated, E-P expectancy and valence must be maximized. a. True b. False Seeking cheaper sources of materials or labor offshore is called offshoring. a. True b. False Answer: True Reasons […]

Which of the following has a goal to guide the nations of the world toward free trade and open markets? a. GATT b. WTO c. GLOBE d. EU e. NAFTA Frequently calculated ratios typically pertain to activity, passivity, and profitability. […]

Employee engagement means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization. a. True b. False Unfortunately, discretionary […]

When properly managed, _____ can create additional value with existing resources, providing a big boost to the bottom line. a. synergy b. competitors c. government contacts d. command structure e. cooperation among customers Rebecca works for a company that has […]

Vaughn Hager started his one-man consulting business under the name Hager Associates. The legal structure for the company can best be described as a(n): a. proprietorship. b. partnership. c. trade alliance. d. corporation. e. one man operation. Which of these […]

When managers base decisions on what has worked in the past and fail to explore new options, they are: a. perpetuating the status quo. b. being influenced by emotions. c. being overconfident. d. justifying past actions. e. seeing what they […]

Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called: a. strategic goals. b. tactical goals. c. operational goals. d. a mission. e. a plan. For […]

Which of the following includes anticipated and actual expenses for a responsibility center? a. Revenue budget b. Cash budget c. Capital budget d. Expense budget e. Operating budget The process of initiating a business venture, gathering and organizing the appropriate […]

Sales in relation to targets is an example of a balanced scorecard metric. a. True b. False Explain NAFTA. Answer: Taking effect in early 1994, the North American Free Trade Agreement (NAFTA) united the U.S., Mexico, and Canada into a […]

Today, many virtual teams use _____ to facilitate regular collaboration and open information sharing. a. hand-written messages b. face-to-face communication c. brainstorming d. e-mail e. wikis According to MANAGER’S SHOPTALK in Chapter 10, all of the following are effective ways […]

Herzberg’s two-factor theory divides work-related needs into two categories: hygiene factors and reward factors. a. True b. False Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. Which of […]

Many firms are using social media to connect with and listen to customers. a. True b. False Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting: a. […]

Juan, as a division manager, is generally concerned with the near future and is expected to establish good relationships with peers around the organization, encourage teamwork, and resolve conflicts. Juan can be described as a middle manager. a. True b. […]

All stakeholders of an organization are its stockholders but not all stockholders are its stakeholders. a. True b. False Compared to men, women tend to: a. use verbal language to exhibit knowledge and skill. b. stare and point more. c. […]

“We seek to become the premier business school in the west” is an example of a statement you are most likely to find in the organization’s _____. a. tactical goals b. operational goals c. mission d. tactical plans e. operational […]

Which need describes the desire to be accepted by one’s peer, have friendships, be part of a group, and be loved? a. Self-actualization needs b. Physiological needs c. Esteem needs d. Belongingness needs e. Safety needs Before implementing new changes […]

The appropriate discount rate in merger analysis is: A.the acquirer’s cost of capital because a merger is essentially a capital budgeting project. B.the acquirer’s cost of equity because mergers are risky and a rate above the cost of capital is […]

The dollar amount of interest charges is: A.always considered in the net cash flow calculation. B.normally not considered in the net cash flow calculation. C.always considered as a part of the net investment. D.None of the above A $300,000.00 thirty […]

Estimate the cost of new equity using the Gordon or dividend growth model, if last year’s dividend was $2.00, the anticipated constant growth rate is 5%, the stock’s selling price is $30 per share, and flotation costs are estimated to […]

The reliability of the current ratio as a measure of liquidity can be reduced by: A.a surplus of marketable securities. B.accounts receivable that are paid in advance. C.inventory that will not sell. D.the use of trade credit to finance current […]

In terms of the capital budgeting process, net cash flows are: A.the net cash outlays required to place a project in service. B.the funds invested in additional assets. C.incremental changes in a firm’s cash flow. D.the outlays that have already […]

Motorola has a contract to buy cellular telephones in Japan in 6 months. Payment will be in Japanese yen. What type of exchange rate risk does Motorola face? A.Economic B.Operating C.Transaction D.Translation Stock X paid a dividend of $2.50 yesterday. […]

What is the IRR for a project that has an initial cost of $400.00 and produces a revenue of $452.00 one year from today? (Hint: calculate the return on the investment) A.11% B.12% C.13% D.14% An automatic bias against high-risk […]

Credit extended in connection with goods purchased for resale is called: A.commercial paper. B.bank loans. C.trade credit or payables. D.commercial credit. Why would a corporation purchase the stock of another corporation? A.To prevent double taxation of its shareholders B.Because dividends […]

External funding requirements can be estimated using an equation called the EFR relationship. The simple concept behind this equation is that funds will be needed to the extent of forecasted: A.growth in assets minus new retained earnings. B.growth in sales […]

Which of the following is not a part of working capital? A.The short-term credit offered by a supplier. B.The tax that is due within a year. C.The cash held in the cash register for making change on a daily basis. […]

You plan to buy a car in one year. It will cost $15,000 at that time. You now have $5,000 in a bank that pays 12% compounded monthly. You will save for the car by making monthly deposits in the […]

Which of the following is true of the accelerated depreciation? A.It makes companies pay more taxes in the early years of an asset€s life. B.It allows companies to charge more depreciation in the early years of an asset€s life. C.It […]

Determine how much you would be willing to pay for a security that pays $60 annually indefinitely (a perpetuity), assuming you require an 8 percent return on this investment. A.$480 B.$743 C.$1,000 D.$750 An agreement between a commercial bank and […]

A firm has a product that sells for $25. The direct cost of manufacturing the product is $15 per unit. The product’s contribution margin is: A.$10. B.40%. C.60%. D.67%. Retained earnings are: A.the only internally generated capital source. B.the least […]