Archives: Quiz

Which of the following statements is true regarding conflict? A) The smaller the group, the greater the likelihood of conflict. B) The less specialized the activities of the group, the greater the likelihood of conflict. C) People low in the […]

In a negotiation between a man and a woman, we would expect the woman to ________ than the man. A) act more assertively B) show higher self-interest C) be more accommodating D) place a higher value on the economic outcome […]

Most training is directed at upgrading and improving an employee’s ________ skills. A) financial B) technical C) problem-solving D) interpersonal E) social Which of the following is a forced comparison method of performance evaluation? A) written essays B) trait evaluations […]

Management of a company threatens to close a manufacturing plant in the company whose employees are resisting an across-the-board pay cut. But this threat is actually untrue. In this case, which of the following tactics of overcoming resistance to change […]

The principle of ________ helps preserve the concept of an unbroken line of authority. A) span of control B) departmentalization C) cross-functionality D) centralization E) unity of command Karen graduated from college four years ago and has been working at […]

The two most common forms of representative participation are ________ and board representatives. A) quality circles B) work councils C) employee unions D) task teams E) cross-functional teams According to the Big Five model, the ________ dimension addresses a range […]

Tabby Tolman is a project coordinator at Tristar Solutions. Whenever a new project comes her way, she holds a project meeting and follows it up with repeated meetings to address any concerns the team members may have and to monitor […]

What factor would most likely increase the negative impact of an arbitration session? A) limited options of the arbitrator B) heavy-handedness of the arbitrator C) compulsory nature of the arbitration D) voluntary nature of the arbitration E) establishment of an […]

Emily Boyce, a project manager at an insurance firm, regularly satisfices while making decisions. She often comes across complicated problems which would take a long time to resolve. Due to the pressing deadlines, she often meets project goals by satisficing […]

When an appraiser rates employees based on items on a continuum with the points reflecting actual behaviors on a given job, this type of evaluation is called ________. A) BARS B) critical incident C) graphic rating scale D) group order […]

You are more likely to notice a car like your own due to ________. A) stereotyping B) self-serving bias C) halo effect D) selective perception E) contrast effect Apprenticeship is an example of ________ socialization. A) divestiture B) variable C) […]

Ingroup favoritism does not adversely affect people of the out-group. Surface acting refers to trying to modify one’s true inner feelings based on display rules. Answer: FALSE Explanation: Surface acting is hiding inner feelings and foregoing emotional expressions in response […]

Low levels of virtuality in teams result in higher levels of information sharing. A flextime arrangement requires all employees to be at their jobs during the common core period. Answer: TRUE Explanation: A flextime arrangement requires all employees to be […]

The need for cognition is a personality trait of individuals who are most likely to be persuaded by evidence and facts. The job of a guest relations executive at a hotel is a kind of service job. Answer: TRUE Explanation: […]

The more scarce, dynamic, and complex the environment, the more organic a structure should be. The expression of emotions in speeches can be a critical element that makes people accept or reject a leader’s message. Answer: TRUE Explanation: The expression […]

Negotiation is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. Sensitivity training emphasizes changing behavior through structured group interaction. Answer: FALSE […]

A pure piece-rate plan provides no base salary and pays the employee only for what he or she produces. Unfair discrimination involves noticing and being aware of individual characteristics among people in a group. Answer: FALSE Explanation: Unfair discrimination involves […]

John Dunker is one of the best firefighters in his squad, and he recently received an award for his outstanding performance. From this information, it may be concluded that John’s job has low task significance. A boundaryless organization tries to […]

Communication apprehension applies to oral and written communication. According to the Myers-Briggs Type Indicator classification, people belonging to the feeling type use reason and logic to solve problems. Answer: FALSE Explanation: According to the Myers-Briggs Type Indicator (MBTI) classification, people […]

Attribution theory tries to explain the ways in which we judge people differently, depending on the meaning we attribute to a given behavior. A flexible benefits package is designed for a male with a wife and two children at home. […]

Due process systems provide individuals with adequate notice of what is expected of them. Individual decisions are more time consuming than group decisions. Answer: FALSE Explanation: Group decisions have their drawbacks. They’re time consuming because groups typically take more time […]

Emotions tend to last for several days, for a much longer time period than moods. The matrix structure reduces the possibility of power struggles. Answer: FALSE Explanation: The major disadvantages of the matrix lie in the confusion it creates, its […]

The advantages of oral communication are speed and feedback. Learning organizations use single-loop learning. Answer: FALSE Explanation: Most organizations engage in single-loop learning. When they detect errors, their correction process relies on past routines and present policies. In contrast, learning […]

Participative management is characterized by the symbolic representation of employees in work councils and board meetings. A routine message can be delivered by a low richness channel as efficiently as a high richness channel. Answer: TRUE Explanation: The choice of […]

According to the path-goal theory, directive leadership is likely to be welcomed and accepted by employees with high ability or considerable experience. Inductive reasoning is the ability to identify a logical sequence in a problem and then solve the problem. […]

The situational leadership theory focuses on follower readiness to determine the appropriate leadership behavior. The organizational design of a simple structure is highly risky. Answer: TRUE Explanation: The simple structure’s weakness is that it’s risky because everything depends on one […]

High Machs do exceptionally well in jobs which are administrative in nature and do not involve face-to-face communication. A candidate is likely to receive a more favorable evaluation if preceded by mediocre applicants and a less favorable evaluation if preceded […]

Activities that are formal or sedentary are more strongly associated with increases in positive mood than activities that are physical, informal, or epicurean. Technical training has become increasingly important because of changes in organizational design. Answer: TRUE Explanation: Most training […]

The job characteristics model describes any job in terms of five core job dimensions, and these five dimensions are skill variety, task significance, recognition, reward, and feedback. Women are more likely than men to overanalyze problems before making a decision […]

Sexual harassment is more likely to occur when there are small power differentials. Organizational behavior cannot offer reasonably accurate explanations of human behavior or make valid predictions. Answer: FALSE Explanation: Human beings are complex, and few, if any, simple and […]

Hispanics can be of any race. The affective component of attitude is the emotional, or feeling, segment of an attitude. Answer: TRUE Explanation: The affective component of attitude is the emotional, or feeling, segment of an attitude. It sets the […]

Role expectations at work are often conveyed through the psychological contract. Innovation is nurtured where there are slack resources. Answer: TRUE Explanation: Innovation is nurtured when there are slack resources. Having an abundance of resources allows an organization to afford […]

“Voice” is an active and constructive response to dissatisfaction. Self-generated feedback is a more powerful motivator than externally generated feedback. Answer: TRUE Explanation: People do better when they get feedback on how well they are progressing toward their goals, because […]

Experience on the job tends to be positively related to work stress. Depressed people are more likely than others to use heuristics, or rules of thumb, to help make good decisions quickly. Answer: FALSE Explanation: People in good moods or […]

According to McClelland’s theory of needs, when jobs have a high degree of personal responsibility and feedback and an intermediate degree of risk, high achievers are strongly motivated. The goal of a boundaryless organization is to break down cultural barriers. […]

According to Maslow, a need that is substantially satisfied no longer motivates. The simple structure is characterized by a high degree of departmentalization and narrow span of control. Answer: FALSE Explanation: The simple structure has a low degree of departmentalization, […]

The term affect intensity refers to the individual differences in the strength with which individuals experience their emotions. The intent to act in a certain way is the affective component of an attitude. Answer: FALSE Explanation: The affective component is […]

Intellectual stimulation and individualized consideration are likely to be seen in the management by exception (active) style of leadership. Diversity management refers to being unbiased by overlooking the differences between individuals in an organization. Answer: FALSE Explanation: Diversity management makes […]

Using a single outcome measure is recommended when designing a performance evaluation system. In structural terms, a virtual organization is highly centralized, with little or no departmentalization. Answer: TRUE Explanation: Virtual organizations are typically small, core organizations that outsource major […]

Unwanted physical touching is an overt form of sexual harassment. Supporting someone else’s opinion despite your reservations about it is an example of collaborating. Answer: FALSE Explanation: Supporting someone else’s opinion despite your reservations about it is an example of […]

A test that measures factors such as dependability, carefulness, responsibility, and honesty is referred to as a task variability test. Surface-level diversity refers to attitudes, values, and opinions which are different in diverse groups. Answer: FALSE Explanation: Surface-level diversity is […]

Nancy is a part of a group at work that stresses collective goals and performance. Nancy is amazed at how well the members of the team use their skills to benefit themselves and their team members. Whenever a problem arises, […]

If there is an inconsistency between an individual’s attitude on a specific issue and his/her behavior, there are only two courses of action available-alter the attitude or alter the behavior. According to John Holland’s personality-job fit theory, individuals belonging to […]

Problems such as lack of trust or lack of sharing information among team members in a competitive group can be swiftly changed by rewarding collective performance over individual performance. Collectivists are more interested in demonstrations of concern and working through […]

In countries that are more politically unstable, employees seem to demonstrate greater tolerance of intense political processes in the workplace “Neglect” is an active and constructive response to dissatisfaction. Answer: FALSE Explanation: The neglect response to dissatisfaction passively allows conditions […]

The chain network provides the highest accuracy of communication. An individual’s involvement with, satisfaction with, and enthusiasm for the work he or she does is known as employee engagement. Answer: TRUE Explanation: An individual’s involvement with, satisfaction with, and enthusiasm […]

The more management relies on formal, collective, sequential, fixed, and serial socialization programs and emphasizes divestiture, the more likely newcomers’ differences will be stripped away and replaced by standardized predictable behaviors. Asking employees how they feel about key elements in […]

In high-context cultures, directness is valued more than trust. Narrow spans of control increase the speed of decision making. Answer: FALSE Explanation: Narrow spans of control increase levels of hierarchy and slow down decision making. Unlike power, leadership requires some […]

Letters of recommendation are a form of background check. The goal of a work group is to share information. Answer: TRUE Explanation: A work group is a group that interacts primarily to share information and make decisions to help each […]

Appreciative inquiry refers to a change process based on the systematic collection of data and selection of a change action based on what the analyzed data indicates. Intergroup development seeks to change groups’ attitudes, stereotypes, and perceptions that groups have […]