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John Dunker is one of the best firefighters in his squad, and he recently received an
award for his outstanding performance. From this information, it may be concluded that
John's job has low task significance.
A boundaryless organization tries to flatten the hierarchy and minimizes status and
rank.
Individuals with different backgrounds or at different levels in the organization will
tend to describe the organization's culture in similar terms.
When the profits of Emm Corp rose steadily over two quarters three years back, the
employees of the company were given the offer of purchasing the company's shares at
subsidized rates. Many of the employees who bought the shares have become extremely
rich after the phenomenal growth Emm Corp has had in the following years. This is an
example of a bonus.
The simple structure becomes increasingly inadequate as an organization grows.
To effectively control the undesirable consequences of job dissatisfaction, employers
should try to control the different responses to dissatisfaction.
Attitudes that our memories can easily access are less likely to predict our behavior.
Narrow spans of control make vertical communication in the organization more
complex.
Using teams makes sense when the assignment involves independent tasks.
One disadvantage of oral communication is the lack of a built-in feedback mechanism.
According to Hofstede's framework, individualism describes the degree to which people
in a country accept that power in institutions and organizations is distributed unequally.
Amanda McPherson is a working mother with one child and an ailing parent to look
after in addition to her duties as a wife and job responsibilities as a legal consultant.
Since Amanda always feels pressed for time, the news that the consultancy she works
for would allow her to work from home two days a week came as a great relief to her.
She now feels more motivated to work for the company, as the company has taken into
account her personal and professional needs. The company has allowed Amanda to use
the option of ________.
A) gainsharing
B) offshoring
C) telecommuting
D) homeshoring
E) job sharing
________ is an unconscious process created from distilled experience.
A) Process consultation
B) Action research
C) Intuitive decision making
D) Active selection
E) Emotional intelligence
The division manager at Xperience Inc. wants to replace the SAP ERP currently used in
his division with Epicor ERP as it costs 30 percent less to train new staff in Epicor ERP.
But this leads to a conflict with the general manager, who insists that they can simply
hire only people who already know how to use SAP ERP. Which of the following, if
true, weakens the general manager's objection to the replacement of SAP ERP with
Epicor ERP?
A) Currently all employees in the company are required to attend workshops on how to
use SAP ERP.
B) Once employees learn how to use an ERP system, they tend to change employers
more readily than before.
C) Experienced users of SAP ERP command much higher salaries than do prospective
employees who have no experience in the use of any ERP.
D) The average productivity of employees in the company is below the average
productivity of the employees of its competitors.
E) The high costs of updates and upgrades make Epicor ERP more expensive to
maintain than SAP ERP.
Which of the following methods of performance evaluation allows for quantitative
analysis and comparison?
A) critical incident
B) graphic rating scale
C) assessment center evaluation
D) written essay
E) group order ranking
Blastkrieg, a chain of audio equipment stores, uses computerized inventory control and
customer self-service to eliminate the category of sales clerks from its force of
employees. After diversifying into computer electronics, it now plans to employ the
same concept in selling desktop PCs and laptops. Which of the following is an
assumption made in Blastkrieg's strategy?
A) All computer electronics stores use a similar strategy.
B) Sales personnel are not required for selling computer electronics successfully.
C) The same kind of computers will be used in inventory control for both audio
equipment and electronics at Blastkrieg.
D) A self-service strategy cannot be employed without computerized inventory control.
E) Sales clerks are the only employees of Blastkrieg who could be assigned tasks
related to inventory control.
Which of the following is true with regard to groups?
A) A group is characterized by the independence of its members.
B) A group typically lacks definite roles and structures.
C) A group influences our emotional reactions.
D) An informal gathering cannot be considered a group.
E) The membership of a group does not affect how its members treat outsiders.
________ diversity refers to diversity with respect to attributes that are less easy to
observe initially but that can be inferred after more direct experience.
A) Surface-level
B) Additive
C) Demographic
D) Deep-level
E) Conjunctive
Which of the following is true with regard to the impact of diversity on team
effectiveness?
A) High levels of diversity among team members benefit the group from the stage of
forming.
B) Race and gender diversity bear the highest positive impact on team performance.
C) Leadership has a negligible role to play in diverse teams because the members
manage themselves autonomously.
D) Elements of diversity are undesirable as they interfere with team processes in the
long run.
E) Cultural diversity serves as an asset for tasks that call for a variety of viewpoints
once the team has worked out its differences.
Which of the following is a motivational factor according to Herzberg's two-factor
theory?
A) quality of supervision
B) recognition
C) pay
D) relationships with others
E) company policies
Which of the following is true with regard to the five-stage group development model?
A) All permanent groups pass through the five stages of this model of group
development successively.
B) For temporary work teams, the performing stage is the last stage of group
development.
C) The model assumes that employees are functioning at their most effective level
beginning in the first stage.
D) A positive social focus may aid a group in reaching the performing stage more
rapidly.
E) Groups proceed through the stages of group development in similar speed and
timelines.
Audrey Smith is a renowned psychiatrist in New Jersey. While interacting with patients,
she needs to understand their points of view by listening intently to what they say. It is
important that she understands their problems so that she can offer advice. In such a
situation, Smith is using the ________ dimension of intellectual ability.
A) number aptitude
B) perpetual speed
C) spatial visualization
D) verbal comprehension
E) lateral thinking
According to Herzberg, when ________ are adequate, people won't be dissatisfied, but
they will also not be satisfied.
A) achievement needs
B) affiliation needs
C) motivational factors
D) power needs
E) hygiene factors
With reference to the Hofstede's Framework for Assessing Cultures, ________
emphasizes a tight social framework in which people expect others in groups of which
they are a part to look after them and protect them.
A) uncertainty avoidance
B) long-term orientation
C) masculinity
D) collectivism
E) power distance
In the last one week, May and Phyllis have been putting in extra hours at work so that
the project assigned to them by their manager is completed well within time. Though
the manager was due to assign two more people to this project, he had not done so. As a
result, May and Phyllis, who were having to do double their routine workload, went and
complained to the division manager. May was promptly suspended from work for
complaining about her immediate supervisor. This represents the operation of ________
power.
A) reward
B) legitimate
C) coercive
D) expert
E) referent
In Indonesia, comfortable living occurs at about $30,000. Based on the measurement of
comfortable living, which of the following is most likely to be true?
A) People earning approximately $25,000 are content with their jobs.
B) People earning below $30,000 are as happy with jobs as those earning $35,000.
C) People earning below $30,000 experience a positive correlation between pay and job
satisfaction.
D) People earning $50,000 have higher levels of job satisfaction than those earning
$40,000.
E) People's earnings have no relation to their job satisfaction if they earn $25,000.
According to the concept of organizational demography, if team members have
dissimilar experiences, it will lead to ________.
A) increased employee satisfaction
B) decreased level of conflicts
C) higher employee motivation
D) higher employee turnover
E) higher team efficacy
Antonio Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to
take a considerable amount of time off work to care for their children, and he was late
in completing his portion of a large project. Guillermo never feared that his job was in
jeopardy because of his absences or his delay in completion of work. Name the major
job attitude associated with this example.
A) psychological empowerment
B) perceived organizational support
C) organizational commitment
D) employee engagement
E) job involvement
An informal group is characterized by the ________.
A) stipulation of expected behaviors by the organization
B) predetermined designation of tasks of members
C) pursuit of particular organizational goals
D) fulfillment of the need for social contact
E) creation of timelines and rationale
Exsell is a popular consumer goods company known for hiring the best resources and
using the best technology to produce an extensive range of goods. The manufacturing
units consider productivity to be the only criterion; targets are upgraded, supervised,
and rewarded amply. The groups with the highest productivity in each manufacturing
unit owned by Exsell are incentivized using a substantial monthly monetary reward
program. Of late, there have been some rumors about the company not doing very well
in the market. Many claims of defective quality, declining market share, and employee
unrest have been doing the rounds. However, the CEO of Exsell recently held a
conference with the organization and the media to share its expansion plans for the
coming year. He ended the conference with a discussion of how the profit margin of the
company had grown substantially but many employees were left in doubt. Which of the
following, if true, would indicate the need for Exsell to replace gainsharing with profit
sharing as a variable pay program for its employees?
A) The company used a merit-based pay plan for decades to reward the employees who
deserved recognition for good performance.
B) The company has opened multiple product categories and is experiencing brand
dilution.
C) Executives who receive and evaluate client feedback have found a lot of quality
concerns with the products dispatched in recent times.
D) The economy is showing signs of robust growth after last year's recession and
losses.
E) The consumer goods industry has traditionally had higher barriers to entry than other
industries of similar size and reach.
Describe and discuss the use of written essays as a means of performance evaluation.
Explain the play of surface-level similarity and deep-level diversity in a workplace
environment with the help of an example.
Describe some ways by which management can attract, select, and recruit diverse
employees in an organization.
Explain the following terms: role perception and role expectation.
How does reward power contribute to sexual harassment?
Compare and contrast four different kinds of physical abilities.
How do substitutes and neutralizers challenge the effectiveness of leadership?
What are defensive behaviors? Provide three examples of defensive behaviors and
explain why an employee would engage in the behavior.
Discuss the effects of moods and emotions on effectiveness of negotiations.
