A pure piece-rate plan provides no base salary and pays the employee only for what he
or she produces.
Unfair discrimination involves noticing and being aware of individual characteristics
among people in a group.
A method of enhancing workforce diversity is to target recruiting messages to specific
demographic groups who are underrepresented in the workforce.
Cultural barriers arising from tone differences among different cultures are called word
connotation barriers.
Telephone conversations have the highest channel richness.
High Mach employees win in the short term, but lose the gains in the long term because
they are not well liked.
People in good moods tend to be more creative than people in bad moods.
The discretionary behavior that is not part of an employee€s formal job requirements
and that contributes to the psychological and social environment of the workplace is
called cohesive behavior.
Time pressures are the primary problem underlying work-life conflicts.
Work that creates a common purpose or set of goals must be assigned to individuals, not
groups.
According to the Big Five model, a person who scores high on the openness to
experience dimension is conventional and finds comfort in the familiar.
An individual’s personal characteristics, like good looks or friendly personality,
represent one of the dimensions of the status characteristics theory.
Open and emotionally stable teams can put task conflict in perspective and focus on
how the variance in ideas can help solve the problem rather than letting it degenerate
into relationship conflicts.
Reactive and protective behaviors designed to avoid action, blame, or change are
termed ________.
A) repressive behaviors
B) defensive behaviors
C) submissive behaviors
D) impression management behaviors
E) proactive behaviors
The team effectiveness model classifies the key components of effective teams into
three general categories: context, composition, and process. Which of the following
variables belongs to the composition category?
A) adequate resources
B) conflict level
C) team efficacy
D) performance evaluation system
E) personality of team members
Lewis is a sales representative for his company. He is attending a company training
program about the types of expenses that are considered legal deductions for tax
purposes and how to distinguish between personal expenses and business expenses.
Lewis is attending training to improve his ________ skills.
A) literacy
B) problem-solving
C) interpersonal
D) ethical
E) technical
Which of the following statements is most likely to be true regarding the performing
stage?
A) The performing stage is characterized by a great deal of uncertainty about the
group’s purpose, structure, and leadership.
B) During the performing stage, there is conflict over who will control the group.
C) The performing stage involves members trying out different behaviors in order to
understand which behaviors the group considers acceptable.
D) For permanent work groups, performing is the last stage in development.
E) During the performing stage, members accept the existence of the group but resist
the constraints it imposes on individuality.
According to Henry Mintzberg, a factory supervisor giving a group of high school
students a tour of the plant may be termed as a ________.
A) leader
B) figurehead
C) resource allocator
D) negotiator
E) disturbance handler
Undue tension and anxiety about oral communication, written communication, or both
is called ________.
A) information overload
B) communication misrepresentation
C) selective perception
D) communication apprehension
E) filtering
According to the concept of ________, decisions are made solely on the basis of their
outcomes, ideally to provide the greatest good for the greatest number.
A) utilitarianism
B) selective perception
C) self-fulfilling prophecy
D) halo effect
E) contrast effect
Alana Gore works as a campaign manager at a nonprofit organization in Manhattan.
She was recently asked by her supervisor to give a presentation on the progress of the
ongoing climate campaign. However, throughout the presentation, her colleague Kelly
Simmons interrupts her by asking irrelevant questions. In addition, she tries to insult her
by constantly criticizing key findings and objectives achieved. Though Gore initially
tried to be patient, she eventually loses her cool and retorts back, asking her to keep her
questions and clarifications for the end of the presentation. Which of the following is a
reason why Gore’s reaction can be categorized as an emotion instead of a mood?
A) Its cause is general and ambiguous.
B) It is not action-oriented.
C) It incorporates both positive and negative dimensions of affect.
D) It is less cognitive in nature than moods.
E) It is caused by a specific event.
An arrangement that allows two or more individuals to split a traditional
40-hour-a-week job is called ________.
A) flextime
B) job sharing
C) gainsharing
D) telecommuting
E) job rotation
On which day of the week does the positive effect tend to be highest?
A) Sundays
B) Mondays
C) Saturdays
D) Tuesdays
E) Wednesdays
Like many other marketing strategy specialists, Mark Fritz relies heavily on creativity
and originality. Members of his team are selected on the basis of their ability to think
divergently, and Mark often conducts activities to ensure that this ability is developed.
For instance, before any new project, Mark invites his team to sit together and churn out
possible ideas about the new product, its theme, and ways in which it can be projected
best in the market. These sessions usually provide him with a bank of potential ideas
from which the team selects some strong concepts and develops them into a campaign.
To encourage freedom in these sessions, Mark has a no-evaluation policy. This is an
example of ________.
A) ingroup favoritism
B) groupshift
C) brainstorming
D) groupthink
E) social loafing
Which of the following types of socialization involves putting the new employee
directly into the job, with little or no special attention?
A) investiture socialization
B) serial socialization
C) collective socialization
D) fixed socialization
E) informal socialization
Contingency theories focus on the ________ that impact leadership success.
A) personality variables
B) leader’s abilities to inspire and transform followers
C) situational variables
D) values and ethics
E) features of the followers
Which of the following statements is true regarding the functions of culture in an
organization?
A) It hinders the generation of commitment to something larger than individual
self-interest among employees.
B) It conveys a sense of identity for organization members.
C) It reduces the stability of the organizational system.
D) It reduces distinctions between one organization and others.
E) It does not affect employees’ attitudes and behavior.
According to a newly added office smoking regulation, only employees who have an
enclosed office may smoke at their desks. This leads to a major conflict between
various employees as virtually all employees with enclosed offices are higher-level
managers and all other employees lack enclosed offices. Therefore, the lower-level
employees who smoke argue that they should be offered enclosed offices. Which of the
following, if true, strengthens the employees’ argument?
A) The company is a zealous supporter of the “Kick the Butt” campaign-a corporate
anti-smoking campaign.
B) Higher-level managers, who have enclosed offices, are willing to share their offices
with-lower level employees.
C) The smoking regulations allow all employees who smoke an equal opportunity to do
so, regardless of an employee’s job level.
D) Employees at the higher level, who do not smoke, do not have enclosed offices.
E) The company has a limited budget for infrastructure modifications.
Daichi Inc. is a Japanese software development firm known for its high quality
products. Recently, the company held its annual conference and awarded all those
employees who were in the top five percent with substantial monetary rewards. Their
performance was evaluated on the basis of target achievement, client feedback, and
quality ratings. Employees whose performance had not changed drastically were given
a minor raise and those who fared badly received no incentives. Many employees
blamed the company for creating differences among employees because they felt that it
would harm the company in the long run, but Daichi Inc. truly believes that to retain
and motivate its best performers, a large incentive is a good step. Daichi Inc. is using
a(n) ________ here.
A) piece-rate plan
B) employee stock ownership plan
C) modular plan
D) merit-based plan
E) flexible benefits plan
Carrie recently received the Employee of the Year award at the call center where she
works as a customer service representative. She was chosen for the award because she
is known to be highly courteous toward even the most difficult of callers and is efficient
at handling their queries. A month after receiving the award, Carrie submits her
resignation. According to her exit interview, she felt burnt out. Which of the following
best explains this situation?
A) Carrie was overwhelmed by the award.
B) Carrie lacked the skills and motivation to perform her job in an effective manner.
C) Carrie felt the strain of having to constantly fake positive emotions towards her
customers.
D) Carrie was demotivated by the lack of recognition and respect from her peers.
E) Carrie was unable to empathize with her callers and the problems that they faced.
Which of the following is an example of an ethical dilemma?
A) Should I work extra hours to complete my assignment?
B) Should I e-mail my manager about queries on the project?
C) Should I discuss with the management the perks being offered?
D) Should I ask my manager for leave during Christmas?
E) Should I play politics to advance my career?
In the context of behavioral dimensions of leadership identified in the Ohio State
Studies, initiating structure refers to the extent to which ________.
A) a person’s job relationships are characterized by mutual trust, respect for employees’
ideas, and regard for their feelings
B) a leader engages in participative management
C) a leader is accepting of and respects individual differences among various team
members
D) a leader is likely to define and organize his or her role and those of employees in the
search for goal attainment
E) a leader initiates efforts to communicate personally with employees
________ refers to the degree to which jobs within the organization are standardized.
A) Formalization
B) Empowerment
C) Work specialization
D) Departmentalization
E) Decentralization
What are the various organizational approaches toward managing stress?
Does heredity determine a person’s personality? Explain.
Describe telecommuting as an alternative work arrangement.
Explain, in terms of McClelland’s theory of needs, the relationship between the need for
achievement and job performance.
Explain the primary methods of maintaining an organization’s culture.
Explain how the different relationships in expectancy theory are related to distributive
justice and procedural justice in equity theory.
Contrast leadership and power.
Provide examples of how an ethical culture can be transmitted through stories, rituals,
and material symbols.
Zach is a pharmaceutical sales representative and must put on a smile every day at work
with his clients. Discuss the emotional labor exerted by Zach. Explain the significance
of the emotional intelligence demanded of Zach in order to be successful, and describe
how he applies his emotions and moods in his job.