Participative management is characterized by the symbolic representation of employees
in work councils and board meetings.
A routine message can be delivered by a low richness channel as efficiently as a high
richness channel.
Short tenure in management is associated with innovation.
Self-promotion works well as an impression management technique for interviews as
well as performance evaluations.
Negative affect is a mood dimension consisting of nervousness, stress, and anxiety at
the high end and relaxation, tranquility, and poise at the low end.
Job involvement measures the degree to which people identify psychologically with the
organization’s mission and vision.
Individuals who bargain in teams reach fewer integrative agreements than those who
bargain individually.
Values contain a judgmental element in which they carry an individual’s ideas as to
what is right, good, or desirable.
Companies with dominant market share are less susceptible to the forces of change than
smaller businesses.
According to the Big Five personality model, emotional stability is the most important
trait of effective leaders.
Research consistently shows that a group in a brainstorming session generates more
ideas than individuals working alone.
In assessment centers, candidates are evaluated as they go through several days of
exercises that simulate real problems they would confront on the job.
With reference to the team effectiveness model, which of the following is one of the key
components of an effective team, included under the category of contextual factors?
A) team efficacy
B) climate of trust
C) common purpose
D) social loafing
E) specific goals
When receivers of communication process the information based on their needs,
motivations, experience, background, and other personal characteristics, they are
engaging in ________.
A) communication apprehension
B) deliberative processing
C) selective perception
D) controlled processing
E) filtering
AgriProducers has customers all over the United States that need their soil and crops
tested in their labs. The crops and soil are different in the various large areas of the
nation, such as the West Coast and the Midwest. Which type of departmentalization
would be best for AgriProducers?
A) functional
B) process
C) product
D) geographic
E) temporal
None of the parties involved in the dispute wants to reach a win-win agreement. They
are each highly focused on their demands, which they would like to achieve, otherwise
known as their ________ points.
A) focal
B) distribution
C) resistance
D) tolerance
E) target
When we rank an individual’s values in order of their ________, we obtain the person’s
value system.
A) intensity
B) content
C) context
D) fluidity
E) flexibility
Sirius Corp, an automobile manufacturer in Texas, has a number of vacancies at lower
management levels, which is important for the company’s future development, and
wants to fill the positions from within the company itself rather than recruit externally.
The company plans to e-mail the job specifications to all employees and post the jobs
on the company Web site.
Which of the following terms refers to the actions that actively damage the
organization, including stealing, behaving aggressively toward co-workers, and being
late or absent?
A) citizenship
B) counterproductivity
C) task orientation
D) satisficing
E) groupthink
The tendency to seek out information that reaffirms past choices and to discount
information that contradicts past judgments is known as a(n) ________ bias.
A) distinction
B) omission
C) impact
D) confirmation
E) anchoring
Which of the following conflict-handling intentions is unassertive and uncooperative?
A) competing
B) collaborating
C) avoiding
D) compromising
E) accommodating
The current popularity of teams can be attributed to the fact that ________.
A) they enable quicker accomplishment of goals than individuals
B) they represent a better way to use employee talents
C) they reduce the need for coordination and supervision
D) they aid in the performance of simple tasks that do not require diverse inputs
E) they strengthen the worth of individual teams players over the team
Which of these five employees is most suitable for handling your responsibilities when
you are on a vacation?
A) Joe
B) Mary
C) Tim
D) Sarah
E) Doug
Aaron Dias was working on the last shift for the day at All Needs, a retail store owned
by an Asian man, when he opened the cash register and stole some money thinking that
nobody would witness him stealing. However, one of the customers watched him steal
the money and reported it to the manager the next day, and Aaron was terminated.
Subsequently, the manager became extremely strict with all his Caucasian employees
and was often heard abusing them by saying, “You guys are all the same.” This scenario
depicts ________.
A) social loafing
B) ingroup favoritism
C) groupthink
D) contrast bias
E) social exchange
Kim Anderson works as a campaign manager at an environmental organization in
Ottawa. In the past few months, she has noticed that one team member, Janice Kenneth,
has shown a lot of potential as the next project lead. However, Anderson heard from the
grapevine that Kenneth may be quitting the job. She now needs to know whether she
has the intention to lead the campaign in the next few months, which are crucial months
for the campaign. Which of the following questions would best help Anderson
understand Kenneth’s intention toward the project?
A) How do you like your job on the whole?
B) Do you like the work culture in the organization?
C) Do you see yourself working with us in the next 6 months?
D) Are you motivated enough to achieve all project milestones?
E) Are you happy with your overall job performance?
The least preferred co-worker (LPC) questionnaire is used to measure whether
________.
A) the followers are able and willing
B) a leader is task- or relationship-oriented
C) the members are in the ingroup or out-group
D) employees prefer servant leadership over situational leadership
E) the leader is high on the dimension of conscientiousness
How can U.S. managers be culturally sensitive?
A) by indulging in frequent discussions about religion
B) by discussing politics frequently
C) by listening more
D) by speaking quickly
E) by talking in a high tone of voice
Strum Services provides content management services to major educational publishers.
Due to low morale, the level of employee output has been below par, which has caused
a backlog in work. Which of the following, if true, would weaken the argument to use
coercive techniques in this situation?
A) The company cannot afford to hire temp workers to handle the backlog and
complete the work on time.
B) The company has taken several efforts to improve the level of employee morale and
motivation.
C) The company’s current work volumes are quite high.
D) The company recently learned that one of its clients utilizes the services of a rival
content management firm.
E) The company just finished its peak season, during which employees were required to
work overtime and on weekends.
Which of the following statements is true regarding an organization’s culture?
A) Organizational culture is evaluative rather than descriptive.
B) Large organizations rarely have subcultures.
C) A dominant culture expresses the core values shared by a majority of the
organization’s members.
D) A strong culture reduces employee satisfaction and increases employee turnover.
E) Subcultures and dominant cultures do not share any common values.
________ may be referred to as the capacity to undertake tasks that demand stamina,
dexterity, and strength.
A) Cognitive abilities
B) Intellectual abilities
C) Mental abilities
D) Physical abilities
E) Emotional intelligence
How can norms be used to reduce deviant workplace behavior?
What are the various individual sources of resistance to change?
How does organizational culture develop?
What are the three major types of behavior that constitute performance at work?
What is the role played by traits in predicting leadership behaviors?
List the eight steps in Kotter’s eight-step plan for implementing change.
Explain what an MBO program is and discuss the common elements of MBO programs
and goal-setting theory.
Discuss whether employee satisfaction is related to positive customer outcomes.