Ingroup favoritism does not adversely affect people of the out-group.
Surface acting refers to trying to modify one’s true inner feelings based on display rules.
The attitude-behavior relationship is likely to be much stronger if an attitude refers to
something with which we have direct personal experience.
According to the Big Five model, the agreeableness dimension refers to an individual’s
propensity to defer to others.
Strong leadership is an adequate condition to enable an organization to function at an
optimal level of effectiveness.
The social identity theory proposes that people use groups to understand who they are
and how they fit into the world.
Transactional leaders guide their followers toward established goals by clarifying role
and task requirements.
Which of the following is a step in the appreciative inquiry process?
A) analysis
B) dreaming
C) inferring
D) classifying
E) collaboration
Steve Werner is unhappy with his job and takes every possible vacation and sick day to
avoid going to work. In addition, whenever he goes to work, he shows up late and skips
important meetings. Werner is expressing his dissatisfaction through the ________
response.
A) exit
B) voice
C) loyalty
D) acceptance
E) neglect
The third step in the process of charismatic leadership involves ________.
A) the leader conceptualizing a long-term strategy for attaining a goal by linking the
present with a better future for the organization
B) the leader conveying a new set of values and setting an example for followers to
imitate
C) the charismatic leader engaging in emotion-inducing behaviors to ensure that
employee commitment is generated
D) the leader using unconventional behavior to demonstrate courage and conviction
about the vision
E) the leader providing a formal articulation of an organization’s vision or mission to
guide his followers
________ is defined as a psychological state that exists when you agree to make
yourself vulnerable to another because you have positive expectations about how things
are going to turn out.
A) Consideration
B) Trust
C) Support
D) Empathy
E) Respect
Which of the following is an example of deviant workplace behavior?
A) sabotaging one’s organization’s computers
B) taking blame for not achieving a deadline
C) putting forward one’s views in a brainstorming session
D) working during the weekend to make up for backlog
E) requesting a two-day leave during the Christmas season
Which of the following differentiates between formal and informal groups?
A) The timeline of reference for formal groups is greater than that for informal groups.
B) The impact of formal groups on organizational performance is less than that of
informal groups.
C) Formal groups pursue the goal of social contact, while informal groups have definite
organizational goals to attain.
D) Formal groups are typically smaller in size when compared to informal groups.
E) Formal groups involve clearly defined tasks and roles, while informal groups are
neither formally structured nor organizationally determined.
Which of the following statements is true regarding a work team?
A) Work teams are rarely used in organizations today.
B) Work teams are generally less flexible than traditional departments.
C) Work teams generate positive synergy through coordinated effort.
D) Work teams are less responsive to changes in the internal and external environment
of the company.
E) Work teams involve members of random and varied skill sets.
According to the situational leadership theory, if employees are unwilling and unable,
the appropriate leadership style in this situation would be ________.
A) participative
B) democratic
C) person-oriented
D) directive
E) supportive
Which of the following stressors is likely to produce less strain than the other stressors?
A) confusion over job responsibilities
B) office politics
C) lack of unity of command
D) red tape
E) pressure to complete tasks
The two dimensions of leadership behavior identified in the University of Michigan
studies are ________.
A) absolute leadership and contingency leadership
B) transformational leaders and authentic leaders
C) employee-oriented leaders and production-oriented leaders
D) initiating structure and consideration
E) initiation and completion
The University of Michigan studies define a(n) ________ leader as one who takes a
personal interest in the needs of his or her subordinates.
A) contingency
B) task-oriented
C) employee-oriented
D) production-oriented
E) structure initiating
Which of the following is a factor present in a situation which may affect a person’s
perception?
A) similarity
B) size
C) expectation
D) time
E) experience
Ellen Ortiz works as a sales manager at a telecom firm. The company has recently
launched a new product in the market. Her work in the next few weeks involves sharing
knowledge about the product with her team members. She will also need to inspire
them to reach their sales targets and clarify any doubts about the new product. Which of
the following roles is Ortiz playing?
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Charles, Anna, Elle, and Adam are college friends and work in New York City.
Comfortable living in New York occurs at about $40,000 a year. Charles makes $24,000
a year, Anna makes $30,000 a year, Elle makes $50,000 a year, and Adam makes
$75,000 a year. Which of the following is most likely to be true with reference to
correlation between pay and job satisfaction?
A) Charles is more satisfied with his job in comparison with Anna.
B) Anna is more satisfied with the job than Adam.
C) Charles and Adam share identical levels of job satisfaction related to pay.
D) Elle and Adam are most likely to have a similar level of job satisfaction.
E) Charles and Anna have the same levels of job satisfaction in relation to their pay.
According to the two-factor theory proposed by Herzberg, which of the following is
considered a hygiene factor?
A) promotional opportunities
B) quality of supervision
C) achievement
D) recognition
E) responsibility
Identify the correct order of stages in the socialization process.
A) encounter, metamorphosis, post-encounter
B) prearrival, arrival, evaluation
C) prearrival, arrival, post-arrival
D) prearrival, encounter, metamorphosis
E) metamorphosis, preencounter, arrival
________ is a pure marker of low positive affect.
A) Stress
B) Relaxation
C) Boredom
D) Nervous
E) Alert