Tabby Tolman is a project coordinator at Tristar Solutions. Whenever a new project
comes her way, she holds a project meeting and follows it up with repeated meetings to
address any concerns the team members may have and to monitor their progress.
However, with the peak of the business season arriving, she has been holding just one
project initiation meeting for every project to save on time. She has become
increasingly worried about the team’s progress with no inputs coming from the
members, and she has had no time to check with them. With two weeks left to go for a
high priority project of a month’s duration, she has now begun to see some work
coming through and is relieved. This development reflects that the group is at the stage
of ________.
A) forming
B) inertia following the first meeting
C) second phase of inertia before the group’s last meeting
D) storming
E) transition following the halfway mark in the timeline
The work of your group would be better done in teams if the members of the team are
________.
A) independent
B) autonomous
C) individualistic
D) interdependent
E) reflexive
You have learned about the traditional and new design options for organizational
structures. You have decided that one of the designs developed during the last decade or
two is probably the most appropriate for your newly formed organization.
You have recently started your business with a small capital investment. Your business
needs a very high degree of flexibility so that you can quickly respond to environmental
changes and you are also interested in minimizing costs. Which of the following types
of organizations is best suitable for your business?
A) a highly centralized organization
B) a virtual organization
C) a formalized organization
D) a bureaucracy
E) a hierarchical organization
If an individual ________, then he or she is less likely to engage in illegitimate political
behavior.
A) has invested a lot in the organization in terms of time and efforts
B) possesses a scarce skill or knowledge
C) has influential contacts outside the organization
D) does not expect any future benefits from the organization
E) has an external locus of control
Which of the following is an example of an individual source of resistance to change?
A) limited focus of change
B) product orientation
C) fear of the unknown
D) structural inertia
E) employee orientation
Which of the following is a method that companies can use to break down cultural
barriers in the global market?
A) increase the degree of formalization
B) use only organic structures
C) increase the degree of centralization
D) limit global expansion
E) form strategic alliances
Organizations have built-in mechanisms-like their selection processes and formalized
regulations-to produce stability. When an organization is confronted with change, these
mechanisms act as a counterbalance to sustain stability. Which of the following
organizational sources of resistance to change is represented by these mechanisms?
A) group inertia
B) selective information processing
C) employee-orientation
D) structural inertia
E) product- orientation
Trevor Guerney is a manager who believes that those who are to be affected by a
change must be involved in the change. Consequently, he always ensures that his
subordinates have the knowledge of what is happening around them, and he often holds
meetings to obtain employee opinion and suggestions before making any decision that
would apply to them. Similarly, Trevor’s team proactively approaches him with
problems and potential solutions as they know he will not respond by criticizing them.
From the information provided in the scenario, we can say that ________.
A) Trevor’s leadership is primarily task-oriented
B) Trevor’s team has a low degree of trust propensity
C) Trevor’s team requires more directive leadership
D) Trevor’s team has positive leader-member relations
E) Trevor’s team is unsatisfied with his power position
________ is the sum total of ways in which an individual reacts to and interacts with
others.
A) Talent
B) Skill
C) Knowledge
D) Heredity
E) Personality
Which of the following statements regarding downsizing is true?
A) Organizations that are able to demonstrate fairness are more likely to make the
hoped-for gains from downsizing.
B) Employees who have been laid off almost always feel badly about their previous
employer.
C) Employees who have been laid off are unlikely to return to the company if asked.
D) It is generally in the best interests of the employee to challenge the decision.
E) The initial screening process can be considered a failure.
At Esco Retail, all employees are constantly driven to work hard. The company places
maximum emphasis on stocking high quality goods and providing high quality service
to retain the edge they have in the retail industry. To promote organizational
commitment further, the company incentivizes employees by enabling them to purchase
company shares at below-market prices as a part of their benefits. This mode of
providing incentives represents the use of ________.
A) flexible benefits plans
B) merit-based plans
C) modular plans
D) employee stock ownership plans
E) core-plus plans
Which of the following theories proposes that people prefer to feel they have control
over their actions, so anything that makes a previously enjoyed task feel more like an
obligation than a freely chosen activity will undermine motivation?
A) self-serving theory
B) motivation-hygiene theory
C) two-factor theory
D) self-determination theory
E) goal setting theory
According to Mintzberg’s classification of managerial roles, a(n) ________ searches the
organization and its environment for opportunities and initiates projects to bring about
change.
A) spokesperson
B) disturbance handler
C) entrepreneur
D) resource allocator
E) negotiator
Which of the following power tactics involves increasing the target’s support by
involving him or her in decision making?
A) legitimacy
B) rational persuasion
C) consultation
D) ingratiation
E) pressure
You have decided to involve the sales personnel in planning for the change and in
stocking appropriate new items to sell to gardeners. The method for overcoming
resistance that you have chosen is ________.
A) education and communication
B) participation
C) negotiation
D) manipulation
E) coercion
An individual’s involvement with, satisfaction with, and enthusiasm for the work he/she
performs is known as ________.
A) employee engagement
B) cognitive dissonance
C) emotional contagion
D) positivity offset
E) self-concordance
The statement, “A person who eats meat and then fights for animal rights demonstrates
double standards” is an evaluative statement. Such an opinion constitutes the ________
component of an attitude.
A) cognitive
B) affective
C) reflective
D) behavioral
E) reactive