According to the path-goal theory, directive leadership is likely to be welcomed and
accepted by employees with high ability or considerable experience.
Inductive reasoning is the ability to identify a logical sequence in a problem and then
solve the problem.
Group functioning refers to the quantity and quality of a group’s work output.
Interpersonal demands relate to pressures placed on a person as a function of the
particular role he or she plays in an organization.
During the behavior stage of the conflict process, the parties decide what the conflict is
about.
Job satisfaction describes a positive feeling about a job, resulting from an evaluation of
its characteristics.
As a regional sales officer, one of Brandon’s job responsibilities is to process the yearly
appraisal forms of his subordinates and provide them with increments, bonuses, or
benefits based on their performance that year. This job responsibility directly reflects
his ________.
A) active power
B) expert power
C) referent power
D) reward power
E) coercive power
Which of the following is true with regard to online leadership?
A) Identification-based trust is easily established in the case of online leadership.
B) Online negotiations are smoother as geographic mobility is not required.
C) The demands of an online leader are the same as those experienced by a servant
leader.
D) For online leaders, writing skills are an extension of their interpersonal skills.
E) For online leaders, substitutes and neutralizers have no effect.
Which of the following types of biases is most likely to play a significant role during a
negotiation?
A) impact bias
B) normalcy bias
C) distinction bias
D) anchoring bias
E) status quo bias
Which of the following terms best describes organizations that allow people to
communicate and work together even though they may be thousands of miles apart?
A) networked organizations
B) hierarchical organizations
C) matrix organizations
D) stable organizations
E) flat organizations
Which of the following ways of increasing self-efficacy is generally used by
motivational speakers?
A) arousal
B) enactive mastery
C) focused training
D) vicarious modeling
E) verbal persuasion
With reference to the job characteristics model, which of the following defines skill
variety?
A) the degree to which a job requires completion of a whole and identifiable piece of
work
B) the degree to which work activities generate direct and clear information about
performance
C) the degree to which a job provides the worker freedom in scheduling and procedure
D) the degree to which a job has an impact on the lives or work of other people
E) the degree to which a job requires a variety of different activities tapping different
abilities
Which of the following is true with regard to social loafing?
A) Social loafing decreases when rewards are added for collective performance of the
group.
B) Social loafing reflects the drastic rise in employee performance when employees
work collectively.
C) Social loafing involves the cumulative rise in productivity when teams increase in
size.
D) Social loafing is a result of the emphasis on individual outcomes over shared
outcomes.
E) Social loafing is witnessed less in collectivist cultures where people take pride in
group performance.
William Davies, a guest relations executive at a five star deluxe hotel, regularly
interacts with bureaucrats, politicians, celebrities, and other prosperous individuals. He
feels that all rich people are kind, hardworking, and friendly. Which of the following
best characterizes Davies’ perception?
A) confirmation bias
B) self-serving bias
C) randomness error
D) halo effect
E) hindsight bias
The most important thing a manager can do to raise employee satisfaction is to focus on
________.
A) employee pay
B) benefits
C) work hours
D) intrinsic parts of the job
E) employee productivity
Amber Downing, a human resource executive, is in charge of the recruitment process in
her organization. During the hiring process, she often needs to coordinate with
prospective employees. The organizational process does not require her to inform
employees who do not get through the selection process. However she believes that it is
rude not to give them an update. She thus makes sure that she sends them e-mails
informing them about the selection process. Which of the following types is Downing
characterized as according to the Myers-Briggs Type Indicator (MBTI) classification?
A) sensing
B) judging
C) thinking
D) feeling
E) introverted
An example of change in the nature of the workforce is an increase in ________.
A) college attendance
B) mergers and consolidations
C) capital investment
D) divorce rates
E) cultural diversity
Employees are most likely to perceive their organization as supportive when ________.
A) they experience a cognitive dissonance between their job attitude and behavior
B) the affective component of the attitude is extremely strong
C) there is a weak relationship between their attitude and behavior
D) they have a voice in decisions
E) they experience an emotional contagion while performing their job duties
Which of the following statements is true regarding the effect of status on conformity
pressure?
A) High-status individuals are often given less freedom to deviate from norms than are
other group members.
B) People in high-status jobs have especially negative reactions to social pressure
exerted by people in low-status jobs.
C) Lower-status people are better able to resist conformity pressures than their
high-status peers.
D) Groups exert equal conformity pressure on all individuals regardless of their status.
E) Compared to high-status members, low-status members are given a wider range of
discretion as long as their activities aren’t severely detrimental to group goal
achievement.
Matt works as a sales representative at Tandem Industries, which manufactures and
sells bicycles. He’s the best salesman on the floor, but he also receives the highest
number of customer complaints for late deliveries. Which of the following, if true, best
explains this situation?
A) The company uses enterprise solutions to manage inventory.
B) The company’s manufacturing facility is functioning at optimum capacity.
C) The company’s sales and logistics functions are tightly integrated.
D) The company keeps inventory levels low in order to reduce costs.
E) The company has an efficient credit verification process.
Compare and contrast a Theory X manager and a Theory Y manager.
Describe the characteristics of the social identity theory.
What can management do to create a more ethical culture within an organization?
Describe disadvantages of the selection interview.
What are conceptual skills? How are they different from human skills?
What is the relationship between task conflicts and reflexivity among team members?