Communication apprehension applies to oral and written communication.
According to the Myers-Briggs Type Indicator classification, people belonging to the
feeling type use reason and logic to solve problems.
According to the Big Five model, a drawback of introverts is that they tend to be more
impulsive than extraverts and engage in risky behavior.
Amy Jones has to come up with a strategy to regulate the excessive use of the Internet
by her employees in such a way that they accept and commit to the solution themselves.
It is advisable for her to use group decision making rather than individual decision
making in this situation.
Self-efficacy refers to an individual’s belief that he or she is capable of performing a
task.
In general, older employees have lower rates of avoidable absence than do younger
employees. However, they have equal rates of unavoidable absence, such as sickness
absences.
An individual’s perception of reality can be substantially different from objective
reality.
The ability of people to detect and to manage emotional cues and information is known
as emotional intelligence.
________ leaders inspire followers to transcend their self-interests for the good of the
organization and can have an extraordinary effect on their followers.
A) Transformational
B) Transactional
C) Task-oriented
D) Laissez-faire
E) Production-oriented
Treating co-workers with respect, making constructive suggestions, and saying positive
things about the workplace are a part of the ________ behavior that constitutes
performance at work.
A) citizenship
B) counterproductivity
C) social loafing
D) deviant workplace
E) satisficing
Harriet Kirby, a fund raising manager at a women’s rights organization, experienced a
bad incident last year with the public relations manager of a banking company who had
committed to sponsor a charity event. The bank backed out at the last minute. This year,
when a renowned international bank executive showed interest in sponsoring the
organization’s upcoming annual event, Kirby rejected their participation. She felt that
banks have a casual approach toward charity events and it is risky to involve them in
the event. Which of the following best characterizes Kirby’s decision?
A) selective perception
B) cognitive dissonance
C) self-serving bias
D) bandwagon effect
E) self-fulfilling prophecy
According to the Myers-Briggs Type Indicator (MBTI) classification, people belonging
to the judging type ________.
A) are quiet, shy and introverted
B) rely on unconscious processes
C) prefer their world to be ordered
D) are flexible and spontaneous
E) rely on personal values and emotions
When you start to accept the differences between your expectations and the reality of
the organization, you move into the ________ stage of socialization.
A) prearrival
B) post-arrival
C) acceptance
D) metamorphosis
E) post-encounter
Cultural diversity is an asset for teams where tasks ________.
A) require a variety of viewpoints
B) are simple and routine
C) involve emotional labor
D) are highly technical
E) required for completing the work are highly independent
Which of the following actions can extinguish risk taking and innovation?
A) long tenure in management
B) encouraging experimentation
C) rewarding for the absence of failures rather than for the presence of successes
D) using organic organizational structures
E) using an organizational structure that scores low on vertical differentiation,
formalization, and centralization
Marina Lyon works as a reservation executive at a travel and tourism company. Though
her job requires her only to efficiently book flight tickets for customers, she has also
opted to undergo training to learn the process of hotel reservations. In addition, every
evening she reads travelogues to be aware of upcoming travel destinations and trends.
She loves the industry she works in and is eager to learn as much as she can.
Considering the information given in this case, which dimension of the Big Five model
best describes Lyon’s personality?
A) extraversion
B) agreeableness
C) conscientiousness
D) openness to experience
E) emotional stability
Written communication is characterized by ________.
A) a high degree of potential distortion
B) the speed of transmission and feedback
C) the availability of nonverbal cues
D) a high degree of tangibility and verifiability
E) minimal time required for transmission and feedback
Which of the following statements is true regarding a merit-based pay plan?
A) It bases pay levels on how many skills employees have or how many jobs they can
do.
B) It is also called competency-based pay plan.
C) Unions typically resist merit-based pay plan.
D) It distributes compensation based on an established formula designed around a
company’s profitability.
E) A typical merit-based pay plan provides no base salary and pays the employee only
for what he or she produces.
Compare and contrast the four ways that employees can express job dissatisfaction.
Explain how surface-level similarity can lead to unfair discrimination. Substantiate your
answer with the help of a scenario.
What are the three dimensions that characterize the environment of an organization?
What are the major causes of job satisfaction?
Define sexual harassment and identify ways managers can protect themselves and their
employees from it.
In terms of intraorganizational behavior, all things being equal, why is integrative
bargaining preferable to distributive bargaining?
What is perception? Discuss the factors that influence perception.