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In countries that are more politically unstable, employees seem to demonstrate greater
tolerance of intense political processes in the workplace
"Neglect" is an active and constructive response to dissatisfaction.
Automatic processing requires a detailed consideration of evidence and information
relying on facts, figures, and logic.
Power tactics that emphasize formal power are personal and inspirational appeals,
rational persuasion, and consultation.
Religious discrimination claims have been a shrinking source of discrimination claims
in the United States.
If the aspiration ranges of two parties overlap, then a settlement range for the conflict
exists.
Underpayment and overpayment, according to equity theory, tend to produce similar
reactions to correct the inequities.
Groupthink is a phenomenon that relates to the consensus norms.
Attitudes are favorable or unfavorable evaluative statements about objects, people, or
events.
Jobs that make multiple and conflicting demands increase both stress and
dissatisfaction.
According to Festinger, people seek consistency between their attitudes and their
behaviors.
Performance-simulation tests have lower face validity (which measures whether
applicants perceive the measures to be accurate) than written tests.
The chief advantage of the nominal group technique is that it permits the group to meet
formally but does not restrict independent thinking, as does the interacting group.
According to the affective events theory, work events trigger positive or negative
emotional reactions among employees and these reactions influence their job
performance and satisfaction.
Disengaged employees have a tendency to invest time but not energy or attention into
their work.
Sirius Corp, an automobile manufacturer in Texas, has a number of vacancies at lower
management levels, which is important for the company's future development, and
wants to fill the positions from within the company itself rather than recruit externally.
The company plans to e-mail the job specifications to all employees and post the jobs
on the company Web site.
Which of the following evaluation methods focuses the evaluator's attention on those
behaviors that are key to executing a job effectively?
A) forced comparison
B) critical incident
C) graphic rating scale
D) behaviorally anchored rating scale
E) written essay
Julie recently joined a youth center as a counselor who provides support services for
teenage mothers. An important part of her job involves referring pregnant teenagers to
abortion clinics, should they decide to avail of such services. This aspect of her work,
however, conflicts with her religious beliefs. Her manager, Kyle, is aware of this and
expects her to submit her resignation at any time, but Julie continues to carry out her
duties in a sincere manner and shows no signs of quitting her job. Which of the
following best explains this situation?
A) Julie allows her professional life to be dictated by her religious ideals.
B) Julie refuses to acknowledge the hard truths of life.
C) Julie has accepted that people have the freedom of choice.
D) Julie is unable to empathize with the teenagers who visit the youth center.
E) Julie does not realize the importance of her work to society.
Anna's company needs to dramatically cut costs, speed decision making, and increase
flexibility. Which of the following structural decisions will help her achieve the desired
objectives?
A) increasing the span of control
B) decreasing the unity of command
C) increasing the degree of formalization
D) decentralizing management decisions
E) departmentalizing the company on the basis of products
________ refers to the degree to which decision making is concentrated at a single
point in the organization.
A) Formalization
B) Departmentalization
C) Centralization
D) Work specialization
E) Line of command
During the dreaming step of appreciative inquiry, participants ________.
A) identify the organization's strengths
B) use information from the discovery phase to speculate on possible futures
C) find a common vision of how the organization will look in the future
D) write action plans and develop implementation strategies
E) recount times they felt the organization worked best
According to the traditional view of conflict, all conflict is ________.
A) harmful and must be avoided
B) natural and helps generate discussion
C) necessary and improves creativity of a group
D) healthy and improves productivity
E) rational and cannot be avoided
Liz is the lead editor for a small, city newspaper. One of her advertising sales
representatives is pulling in a lot of restaurant clients. Liz realizes that the
representative is quite knowledgeable about food and speaks quite elegantly when
describing different dishes. She has begun discussing with the representative the
possibility of collaborating with a writer to include a weekly restaurant review that
includes the representative on the byline. After the first couple of reviews, the
representative is able to increase ad sizes and sales. He is very happy with his new job
diversification. Which aspect of creating a positive organizational culture is Liz
utilizing?
A) rewarding more than punishing
B) building on organization strengths
C) emphasizing individual vitality and growth
D) creating loose management oversight
E) using narrow spans of control
In the context of Fiedler's model, the situational dimension termed ________ relates to
the degree of influence a leader has over important variables such as hiring, firing,
discipline, promotions, and salary increases.
A) task structure
B) leader-member exchange
C) position power
D) initiating structure
E) leader-member relations
Norah Baines is one of the most devoted teachers at Oakwood Academy. She has been
working with the institution for seven years and is expecting a promotion soon.
However, Norah's candidacy for this promotion is passed over in favor of another less
experienced male employee as Norah plans to start a family soon. Consequently, Norah
writes a formal letter voicing her concerns. Norah's letter fulfills the ________ function
of communication.
A) motivation
B) accommodation
C) facilitation
D) control
E) informal
Communication that flows to a higher level in the group or organization is called
________.
A) intrapersonal communication
B) downward communication
C) upward communication
D) lateral communication
E) horizontal communication
Which of the following is an example of a process at an individual level?
A) group cohesion
B) values
C) decision making
D) withdrawal behavior
E) power and politics
In which stage of the conflict process does conflict become visible?
A) outcomes
B) intentions
C) incompatibility
D) behavior
E) personalization
Attending union meetings as a way of coping with job dissatisfaction is an example of
a(n) ________ response.
A) exit
B) voice
C) loyalty
D) neglect
E) ratification
According to the Myers-Briggs Type Indicator (MBTI) classification, people belonging
to the ________ type are practical and prefer routine and order and focus on details.
A) sensing
B) extraverted
C) feeling
D) perceiving
E) intuitive
If there is a basic conflict between the individual's expectations and the reality of
working in an organization, the employee is most likely to be disillusioned and quit
during the ________ stage of socialization.
A) prearrival
B) post-arrival
C) encounter
D) metamorphosis
E) post-encounter
Describe the various characteristics of bureaucracy.
What is withdrawal behavior? Explain.
Compare and contrast the fields of psychology, social psychology, and sociology.
What are the four referent comparisons that add to the complexity of equity theory?
Describe the four general skill categories addressed by most employee training
activities.
What are some special challenges that virtual teams face? For virtual teams to be
effective, what should management ensure?
Compare and contrast unstructured interview and behavioral structured interview.
According to the equity theory, what are the choices made by employees who perceive
inequity?
Valerie Clark works as a campaigner at the Oceans Protection Foundation in Japan.
During campaign implementation activities, she prefers to follow structured processes
and ensures her team undertakes activities in an orderly fashion. In addition, she takes
responsibility for milestones to be achieved and key project activities. Her colleagues
and team members find that they can depend on her for support and guidance and
admire her quality of never giving up on a challenge. Explain the categories of
personalities Clark would most likely fit into according to the Myers-Briggs Type
Indicator and the Big Five model.
