The more management relies on formal, collective, sequential, fixed, and serial
socialization programs and emphasizes divestiture, the more likely newcomers’
differences will be stripped away and replaced by standardized predictable behaviors.
Asking employees how they feel about key elements in a job and then adding the results
to create an overall job satisfaction score is the single global rating approach to job
satisfaction.
Relationship conflicts are almost always dysfunctional.
The rational decision-making model takes into consideration the fact that all
information pertaining to a problem might not be available to the decision maker.
A climate of trust among team members is a contextual factor relating to team
effectiveness.
Organizational commitment is defined as ________.
A) the degree to which employees identify with the organization they work for and its
goals
B) the state of discord caused by opposition of values between people working together
C) the degree to which an employee’s sense of cognitive dissonance is related to his/her
job
D) the employee’s degree of disagreement or differential opinions about organizational
practices
E) the degree to which employees believe their work impacts their organization
significantly
Who coined the term boundaryless organization?
A) Steve Jobs
B) Jack Welch
C) Milton Friedman
D) John Maynard Keynes
E) Frederick Herzberg
The tendency to believe falsely, after an outcome of an event is actually known, that
one would have accurately predicted that outcome is known as a(n) ________ bias.
A) self-serving
B) confirmation
C) impact
D) hindsight
E) anchoring
Johanna Godfrey works as a guest relations executive at a five star deluxe hotel in
Washington. During the course of her job, she needs to greet and smile at guests
irrespective of her state of mind. In addition, when any guest faces problems, she needs
to be calm and composed and help resolve issues. This shows that Johanna’s job
requires ________.
A) emotional labor
B) cognitive dissonance
C) self-concordance
D) positivity offset
E) social loafing
Differences in ________ indicate surface-level diversity.
A) personality
B) values
C) style of work
D) ethnicity
E) attitudes
Companies in which of the following countries would emphasize formal performance
evaluation systems more than informal systems?
A) Argentina
B) United States
C) Chile
D) India
E) China
The strength of product departmentalization in the matrix structure is that it facilitates
________.
A) coordination among specialties
B) implementation of a high degree of centralization
C) adherence to chain of command
D) standardization
E) employee empowerment
The regular distribution of lollipops, toys, or treats every Friday is an example of a
________ that helps reinforce Ask Socrates’ culture.
A) dominant mechanism
B) ritual
C) primary process
D) protective mechanism
E) fundamental procedure
Which of the following steps can be taken by a manager to minimize groupthink?
A) increase the group size
B) encourage group leaders to develop a stronger sense of group identity
C) prevent all team members from engaging in a critical evaluation of ideas at the
beginning
D) ask the group members to first focus on the positives of an alternative rather than the
negatives
E) seek input from employees before the group leader presents his or her opinions
Which of the following is true with respect to surface-level diversity?
A) It refers to psychographic characteristics of the members of a group.
B) People with surface-level diversity will also share deep-level diversity.
C) It indicates differences of values, emotions and personality traits between people.
D) It refers to differences in easily perceived characteristics, such as gender and race.
E) It represents a person’s or group’s thought processes and feelings.
The physical ability that allows a body to continue maximum effort at maintaining
prolonged effort over time is known as ________.
A) stamina
B) extent flexibility
C) static strength
D) body coordination
E) balance
Which of the following is a substitute for leadership in the theory that suggests leaders’
actions are irrelevant in many situations?
A) lack of experience
B) training
C) ambiguous task
D) high need for supervision
E) external feedback
When you need to gauge the receptivity of a recipient, which type of communication is
best?
A) Twitter
B) e-mail
C) traditional letters
D) social media
E) oral communication
Discuss the use of text messaging in business settings. What are the advantages of this
method of communication? What are its drawbacks?
How do mental models contribute to task conflicts?
Elvira wants to hire three new customer service representatives. She is considering
using a measure of EI to help select her new employees. Explain what EI is and how it
could be useful to Elvira for the job that she’s hiring for. Include the reasons why she
should not depend entirely on the EI measures for her selection.
Define any four dimensions of intellectual ability.
Why is span of control important within an organization, and which common
organizational design would most likely have the widest span of control? Explain your
answer.
Define power.
What are the various organizational sources of resistance to change?