Which of the following statements is true regarding conflict?
A) The smaller the group, the greater the likelihood of conflict.
B) The less specialized the activities of the group, the greater the likelihood of conflict.
C) People low in the personality traits of disagreeableness, neuroticism, or
self-monitoring are more likely to engage in a conflict.
D) Diversity of goals among groups is a major source of conflict.
E) As the ambiguity about where responsibility for actions lies decreases, the potential
for conflict increases.
Which of the following is a defensive behavior that is used to avoid change?
A) stalling
B) scapegoating
C) misrepresenting
D) stretching
E) preventing
________ refers to a dimension of intellectual ability which involves identifying a
logical sequence in a problem and using this logical sequence to solve the problem.
A) Inductive reasoning
B) Spatial visualization
C) Form perception
D) Visual perception
E) Visual prosthesis
What is BATNA? Discuss the significance of BATNA.
________ is defined as a phenomenon in which the norm for consensus overrides the
realistic appraisal of alternative courses of action.
A) Groupshift
B) Social loafing
C) Ingroup favoritism
D) Cyber loafing
E) Groupthink
Which of the following is an example of downward communication?
A) Harry is reporting the work he has done for the day to his supervisor.
B) Ben, an assembly line worker, is communicating some safety concerns he has to his
manager.
C) Silas has just sent a request for leave to his supervisor and is hoping that it will be
accepted.
D) John and Jack, the production and the marketing managers, have met to discuss the
budget constraints they are facing.
E) Ray is holding his monthly meeting with his team in which he informs them of their
monthly targets.
People scoring high on ________ are valuable in teams because they’re good at backing
up fellow team members and at sensing when their support is truly needed.
A) conscientiousness
B) positivity
C) emotional stability
D) agreeableness
E) openness to experience
In an organization, top managers make all the decisions and lower-level managers
merely carry out their directives. This organization is most likely to be characterized by
________.
A) a narrower span of control
B) a low degree of formalization
C) a high degree of centralization
D) a high degree of departmentalization
E) a low degree of work specialization
Which of the following is true with respect to biographical characteristics?
A) They are non-objective in nature and cannot be observed.
B) They represent characteristics such as personality and work ethics.
C) They cannot be obtained from personnel records.
D) They are representative of surface-level diversity.
E) They comprise features such as motivation and commitment.
Pam works for a corporation that recently fired three top managers who were caught
using the company credit cards to lavishly furnish their offices and even purchase
“office” furniture that was found in their personal homes. Which method of maintaining
an ethical culture is Pam’s company pursuing?
A) serve as a visible role model
B) communicate ethical expectations
C) provide ethical training
D) visibly punish unethical acts
E) provide protective mechanisms
In order to make their firm a learning organization, managers should ________.
A) increase the number of hierarchical levels in the organization
B) avoid the use of cross-functional teams
C) penalize mistakes
D) increase the degree of departmentalization
E) redesign the organizational structure
According to the Rokeach Value Survey, ________ values refer to desirable end-states.
A) essential
B) instrumental
C) critical
D) flexible
E) terminal
Green Earth, an environmental organization in Oklahoma, recently recruited Phyllis
Galvan as a project coordinator. Galvan’s manager has noticed that ever since she has
joined, she has been extremely positive about her work and takes up challenges without
complaining. In addition, she maintains a positive ambience by helping out colleagues
and smiling at everyone she interacts with. Her behavior has had a positive effect on her
colleagues, who have started behaving in a similar manner. Which of the following
concepts is demonstrated in this example?
A) emotional dissonance
B) Ben Franklin effect
C) unit bias
D) anchoring effect
E) emotional contagion
Which of the following communication channels provides the lowest information
richness?
A) online group discussions
B) face-to-face conversations
C) telephone conversations
D) voice mail
E) reports and bulletins
The determination of the behavioral patterns and assumptions through which the group
approaches the project is a function of the ________ phase in the
punctuated-equilibrium model.
A) performing
B) inertia
C) equilibrium
D) transition
E) first meeting
Which of the following functions do managers undertake as part of planning functions?
A) defining an organization’s goals
B) implementing strategies for achieving goals
C) executing plans to integrate activities
D) accomplishing goals of a project
E) employing strategies to coordinate tasks
Which of the following accurately differentiates between work groups and work teams?
A) Work groups are used by top-management employees, while work teams are used by
lower-level workers.
B) Work groups are used for functions relating to areas of the external environment,
while work teams are exclusively used for departmental problems and issues.
C) Work groups involve members who have complementary skills, while work teams
use employees who have random and varied skills.
D) Work teams generate a potential for an organization to generate greater outputs with
no increase in inputs, while work groups cannot perform this function.
E) Work teams represent the mere accumulation of individual efforts, while work
groups generate a positive synergy within the organization.