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Appreciative inquiry refers to a change process based on the systematic collection of
data and selection of a change action based on what the analyzed data indicates.
Intergroup development seeks to change groups' attitudes, stereotypes, and perceptions
that groups have of each other.
Organizational development (OD) is a collection of change methods that try to improve
organizational effectiveness and employee well-being.
The stronger an organization's culture, the more management should be concerned with
developing formal rules and regulations to guide employee behavior.
Important groups to which individuals belong or hope to belong are called nominal
groups.
Moods are more intense than emotions and invariably arise because of a specific event
acting as a stimulus.
If a group is highly cohesive, then it will be highly productive even with low
performance norms.
Dale Fisher is the manager of one branch of a retail chain. He often speaks with his
customer service attendants about the value they bring to the company and encourages
them to continue doing so. He knows that this approach of enhancing the worth of these
executives and shaping their aspirations to do well is a more effective approach than
using warnings and ultimatums. Dale is using the power tactic of an inspirational appeal
here.
A focus on utilitarianism creates an environment that hinders productivity and
efficiency.
The most popular off-the-job training method is live classroom lectures.
Organizational behavior applies the knowledge gained about individuals, groups, and
the effect of structure on behavior in order to make organizations work more effectively.
Company chants are examples of ________.
A) rituals
B) material symbols
C) stories
D) company policies
E) business strategies
Which of the following must be avoided if one wants to create and maintain an
effective team?
A) task conflicts
B) reflexivity
C) specific goals
D) relationship conflicts
E) congruent mental models
A(n) ________ refers to a discrepancy between the current state of affairs and some
desired state.
A) problem
B) decision
C) instinct
D) intuition
E) perception
People scoring high on the ________ dimension of the Big Five model are more likely
to be absent from work and engage in risky behavior than those who score low.
A) agreeableness
B) conscientiousness
C) openness
D) extraversion
E) emotional stability
Which of the following is a drawback of self-report surveys?
A) They can hold only a limited number of questions.
B) They involve a large number of people in the evaluation process.
C) They may have biased results if the surveyor's judgment is biased.
D) They comprise a large number of complex statistical data.
E) They may result in the respondent lying to create a good impression.
Which of the following is not true regarding emotion regulation?
A) It can be defined as a person's ability to understand the meaning of emotions.
B) Persons engaging in emotion regulation might try to cheer themselves when they're
feeling down.
C) It involves identifying and modifying the emotions one feels.
D) Emotion regulation is a strong predictor of task performance for some jobs and
organization citizenship behavior.
E) Surface acting has only a minimal effect on emotion regulation.
According to the job characteristics model, ________ indicates the degree to which
carrying out work activities generates direct and clear information about your own
performance.
A) task significance
B) autonomy
C) feedback
D) task identity
E) skill variety
________ refers to the tendency of most individuals to experience a mildly positive
mood at zero input when nothing in particular is going on.
A) Low positive affect
B) Positivity offset
C) Blunted affect
D) Negativity bias
E) Residual positivity
Alejandro is constantly annoying people in the office. He speaks his mind freely
without taking into consideration how it will affect others, doesn't try to smile when he's
in a bad mood, and can't understand why other people are upset with him. Alejandro's
inability to be self-aware indicates that he has a very low ________.
A) cognitive intelligence
B) self-esteem
C) negative affect
D) emotional intelligence
E) job satisfaction
Christopher Richardson works as a graphic designer in Sydney. He often coordinates
with colleagues working in Germany. In addition, he interacts with clients across the
globe. Which of the following is most likely to facilitate his communications with
clients and colleagues?
A) ergonomic cubicle
B) lateral thinking
C) sensemaking
D) systems thinking
E) networked organization
Which of the following forms of communication is characterized by the use of only
body movements, intonations, facial expressions, and physical distance to
communicate?
A) written communication
B) downward communication
C) nonverbal communication
D) lateral communication
E) upward communication
Which tactic to overcome resistance to change is a relatively inexpensive way to gain
the support of adversaries, but may backfire if the targets become aware of the tactic?
A) negotiation
B) conciliation
C) manipulation
D) coercion
E) arbitration
What are the four ways of increasing self-efficacy as proposed by Albert Bandura?
Jonathan is a scientist for a local manufacturer that employs a large percentage of the
small town where he lives. Until recently, Jonathan loved his job. However, it has been
discovered that the company is releasing small amounts of toxins into the local river.
Jonathan is extremely bothered by this information. Based on what you know about
Jonathan, describe the cognitive dissonance that he is experiencing and two ways that
Jonathan can alter his behavior or attitude to reduce the dissonance.
What is self-efficacy?
Compare and contrast the characteristics of extraverts to those of introverts.
Explain how studying individuals with disabilities is an integral part of the study of
organizational behavior.
What is the relevance of the various types of intellectual ability for organizational
behavior?
The relationship between age and job performance is likely to be an issue of increasing
importance during the next decade. Explain.
What is impression management? Who is more likely to engage in impression
management?
