Letters of recommendation are a form of background check.
The goal of a work group is to share information.
The 360-degree appraisal method takes into consideration feedback from co-workers,
customers, and subordinates.
The political behavior required of employees is specified in the job requirements.
In self-managed teams, supervisory positions may be eliminated.
Discrepancies between attitudes and behavior tend to occur when social pressures to
behave in certain ways hold exceptional power, as in most organizations.
Dora Lee has just completed and scored the LPC questionnaire given to her during an
evaluation exercise. She is surprised when she finds out that she described her least
preferred co-worker in relatively positive terms because she recalls being particularly
annoyed by this difficult co-worker several times in the past. Based on your
understanding of Fiedler’s model, you explain to Dora that her LPC score makes sense
within the model because ________.
A) Dora tends to become very dominating when given ambiguous tasks
B) Dora is usually much more focused on productivity than on developing relationships
C) Dora tends in general to focus on building good relationships with the other
employees
D) Dora has a spotty work history and has tended to switch jobs every couple of years
E) Dora is usually chosen for positions of high responsibility within your organization
Which of the following terms refers to the recognition that people have an inner life that
nourishes and is nourished by meaningful work that takes place in the context of
community?
A) dominant culture
B) fundamental mechanism
C) workplace spirituality
D) outcome orientation
E) subculture
Which of the following characteristics of an organization’s culture indicates the degree
to which management decisions take into consideration the effect of outcomes on
employees within the organization?
A) attention to detail
B) outcome orientation
C) team orientation
D) people orientation
E) stability
Art-Is-Us claims to be a spiritual organization. Company employees are encouraged to
show kindness toward others. Employees are treated with esteem and value and
supported for their creativity and flexibility. While the organization values profits, its
purpose is to spread the pleasure of art to as many people as possible. Which of the
following is not one of the cultural characteristics commonly found in spiritual
organizations?
A) benevolence
B) competitiveness
C) open-mindedness
D) trust and respect
E) strong sense of purpose
The theory of cognitive dissonance was proposed by ________.
A) Abraham Maslow
B) Leon Festinger
C) Geert Hofstede
D) Daryl Bem
E) Ivan Petrovich Pavlov
Johanna Rouse feels disheartened because she was not selected for the campaign
exchange program in Amsterdam. Which component of an attitude does Rouse’s feeling
represent?
A) cognitive
B) affective
C) reflective
D) behavioral
E) reactive
The concept of “reflected best-self” involves ________.
A) focusing on eliminating shortcomings to bring out the best in oneself
B) making employees aware of their weaknesses and rectifying them
C) observing and monitoring drawbacks of a team and then increasing their efficiency
with the help of adequate training
D) asking employees to think about when they were at their personal best in order to
exploit their strengths
E) studying industry-wide best practices and then implementing it
Scarlett has received authorization to add an assistant manager to her department. This
person will be working closely with Scarlett and must have excellent interpersonal as
well as technical skills. Scarlett wants to make certain that she maximizes the chance of
choosing the correct individual and is trying to decide on the most appropriate selection
device.
Drug testing is controversial. Which of the following is an argument used against drug
testing?
A) The results of drug tests can be faked easily.
B) Drug use is a private matter.
C) Drug tests are costly.
D) Drug tests are generally inaccurate.
E) Drug tests are injurious to a person’s health.
Which of the following statements is most likely to be true about the major job
attitudes?
A) They are highly distinct from one another.
B) They are generally resistant to change.
C) They tend to overlap one another.
D) They are not correlated to one another.
E) They increase cognitive dissonance.
A positive organizational culture emphasizes ________.
A) the use of negative reinforcement and punishment
B) the use of rituals in transmitting organizational culture
C) individual vitality and growth
D) the significance of highly centralized management
E) organizational standardization and institutionalization
Which of the following describes the halo effect?
A) attributing our own successes to internal factors and failures to external factors
B) judging someone on the basis of our perception of the group to which he or she
belongs
C) interpreting a person’s behavior in comparison to others recently encountered
D) drawing a general impression about an individual on the basis of a single
characteristic
E) underestimating the influence of external factors when making judgments about
people
A boundaryless organization is most likely to ________.
A) encourage hierarchical structure
B) avoid using cross-hierarchical teams
C) discourage participative decision-making practices
D) use 360-degree performance appraisals
E) replace empowered teams with departments
________ refers to feelings that tend to be less intense than emotions and that lack a
contextual stimulus.
A) Affect
B) Cognition
C) Mood
D) Thought
E) Reaction
Distinguish between high-context and low-context cultures.
Explain workforce diversity. What key managerial skill do you think is most important
when dealing with workforce diversity?
Identify the three basic types of conflict from the perspective of where the conflict
occurs and discuss why it is important to understand the loci of conflict in order to
address conflict in the workplace.
Discuss the effect of team size on effectiveness of teams.
Explain how stress affects emotions and moods.
What power tactics can employees use to translate their power bases into specific
actions and how does each one work?