The term affect intensity refers to the individual differences in the strength with which
individuals experience their emotions.
The intent to act in a certain way is the affective component of an attitude.
Improving recruiting practices and making selection systems more transparent are ways
of preventing target groups from being underutilized.
A person suffering from alcoholism is not classified as disabled according to the U.S.
Equal Employment Opportunity Commission, as alcoholism is self-induced.
The structures and measures of intellectual abilities generalize across cultures.
To enhance the amount of autonomy employees enjoy, a company must provide its
employees with tasks combined into natural work units.
Psychology contributes to the study of organizational behavior at the macro level
whereas anthropology contributes at the micro level.
Formal information channels are characterized by ________.
A) the transmission of spontaneous messages
B) the emergence in response to individual choices
C) the absence of noise in the communication cycle
D) the personal and social nature of usage
E) the compliance with the organizational authority chain
Selective information processing is a major source of resistance to change. It indicates
that ________.
A) changes in organizational patterns may threaten the expertise of specialized groups
so these groups tend to resist change
B) individuals hear what they want to hear and they ignore information that challenges
the world they’ve created
C) limited changes in subsystems tend to be nullified by the larger system
D) groups in the organization that control sizable resources often resist change
E) even if individuals want to change their behavior, group norms may act as a
constraint
Which of the following statements is true regarding surface acting?
A) It involves foregoing emotional expressions in response to display rules.
B) It involves changing one’s likes and dislikes to be in sync with display rules.
C) It involves displaying one’s true feelings explicitly toward a person.
D) It deals with expressing felt emotions toward a person or event.
E) It involves trying to modify one’s true inner feelings based on display rules.
Johanna Murray, a climate campaigner at The National Footprint Foundation, is known
in her organization to be a campaigner of caliber and high performance. She has strong
networks with the Ministry of Environment and allies with several environmental
organizations in the country. Over the years, she has gained substantial knowledge on
the issue of climate change. However, recently when she prepared a consolidated report
on a conference she attended on climate change, it reflected major loopholes and
limited information from the conference. Which of the following, if true, substantiates
that Johanna had an anchoring bias?
A) Johanna was moved by the arguments put forth by the first speaker.
B) Johanna participated actively in the interactive session conducted at the end.
C) The speakers at the conference consisted of renowned environmental scientists and
activists.
D) Johanna has attended several conferences where the panel consisted of eminent
scientists.
E) Johanna was shocked by the startling facts shown during the concluding session.
A(n) ________ is any consequence immediately following a response that increases the
probability that the behavior will be repeated.
A) conclusion
B) reinforcer
C) goal
D) objective
E) referent
Leon Festinger argued that ________ follow(s) ________.
A) behavior; attitudes
B) emotions; attitude
C) attitudes; behavior
D) thought processes; moods
E) conduct; feelings
Nick, the director of manufacturing at a large electronics company, has created a team
of eleven employees from quality control for working on high priority projects. Nick
gives the team members the responsibility of planning and scheduling their own work
and making all functional decisions. Also, members of this team evaluate each other’s
performance. This is an example of a ________ team.
A) problem-solving
B) self-managed work
C) cross-functional
D) virtual
E) task-resolution
Jane Hastings recently joined her first job as a communication executive and is working
on creating press releases for an upcoming campaign. The campaign is getting launched
publicly in the next week and Hastings will need to interact with the media and give
sound bites on the issue. This is the first time she will be interacting with the press and
she is experiencing emotions of anxiousness, nervousness, and stress. Which of the
following mood dimensions is she experiencing?
A) low positive affect
B) neutral affect
C) low negative affect
D) high positive affect
E) high negative affect
Which of the following is an argument used against emotional intelligence?
A) It is not genetically influenced and thus is void of an underlying biological factor.
B) It does not have the capacity to predict criteria that matter.
C) It can be learned by experience.
D) It cannot be measured easily and measures of EI are diverse.
E) It is not closely related to intelligence and personality.
If a leader’s main concern is accomplishing his or her group’s tasks, the University of
Michigan studies label this leader ________.
A) employee-oriented
B) high in consideration
C) relationship-oriented
D) low in initiating structure
E) production-oriented
A transactional leader is likely to ________.
A) reward employees for the work that they have done, thus recognizing
accomplishments
B) help followers trust the leader and develop a loyalty toward the common vision
C) stimulate others in the organization to become thinkers of what the organization is
all about
D) pay attention to the emotional needs of others and consider individual differences
E) avoid authoritarian, command, and control behaviors when dealing with employees
________ refers to individual differences in strength with which individuals experience
their emotions.
A) The Hawthorne effect
B) Affect intensity
C) Intelligence quotient
D) Positivity offset
E) Ambiguity effect
Ben Ervin often experiences emotions in a much stronger manner than most of his other
colleagues. Events that do not provoke any significant emotional response from another
person send him into fits of happiness, anger, or depression. In view of such a situation,
Ervin is displaying a high level of ________.
A) intelligence quotient
B) sentience quotient
C) intellectual giftedness
D) butterfly effect
E) affect intensity
Jane Allen, a campaign manager at a non-profit organization, often takes full credit for
project successes even when her team members’ contributions play a big role in
achieving milestones. However, when projects receive setbacks, she blames her team
members and sometimes states that the situation was beyond her control. Allen’s
behavior is an example of a(n) ________ bias.
A) impact
B) anchoring
C) confirmation
D) distinction
E) self-serving
________ is a participative process that uses employees’ input to increase their
commitment to the organization’s success.
A) Job enrichment
B) Employee involvement
C) Vertical integration
D) Groupshifting
E) Job sharing
Jean Ervin works as a fund raising executive at a women rights organization in San
Diego. Though she has been with the organization for only a year now, she has already
been promoted and often gets excellent feedback from her manager. Her manager says
that the key to Ervin’s good performance is that she is happy with the work she does and
she is excited about the challenges in tasks, which she takes up with a lot of enthusiasm.
Which of the following mood dimensions is Ervin most likely to be feeling?
A) low positive affect
B) neutral affect
C) low negative affect
D) high positive affect
E) high negative affect
Which of the following is typically a characteristic of the mechanistic model of
organization?
A) low formalization
B) rigid departmentalization
C) decentralized management
D) wide spans of control
E) low specialization
Describe conscientiousness and explain how it can predict behavior at work.
Compare and contrast the three primary organizational strategies: innovation,
cost-minimization, and imitation.
“Formalization and culture are two different roads to a common destination.” Explain
the statement.
Describe the confirmation bias.
Describe the personality trait of self-monitoring.
Describe the full range of leadership model.
Discuss the growing importance of interpersonal skills in the workplace.
Define change agent and describe where change is most likely to come from. Compare
who is most likely to be an agent of change and who is most likely to resist change.
Explain your answer.