Hispanics can be of any race.
The affective component of attitude is the emotional, or feeling, segment of an attitude.
The relationship between pay and job satisfaction virtually disappears when one earns a
pay package sufficient for or more than the comfortable living amount.
Departmentalization refers to the degree to which jobs within the organization are
standardized.
In the current competitive workplace, technical skills are the only skills that managers
require to be successful.
In centralized organizations, top managers make all the decisions, and lower-level
managers merely carry out their directives.
Studies exploring the impact of increasing cultural diversity in a workforce found that
ethnically diverse groups produce less effective and less feasible ideas as compared to
the ideas produced by all-Caucasian groups.
Which of the following is an example of internally caused behavior?
A) An employee was late for a team meeting because of a heavy downpour.
B) An employee was laid off because the company was attempting to cut costs by
laying off employees.
C) An employee was fired from work because he violated a company policy.
D) An employee could not attend an interview because of a delayed flight.
E) An employee could not come to work because he met with an accident.
Bill is negotiating for the labor union. Today, he is presenting the evidence and papers
that demonstrate the average wages in the area, the cost of healthcare for the average
worker, and a pie graph demonstrating how these costs affect the new salary request.
Which phase of the negotiation process is Bill currently in?
A) preparation and planning
B) definition of ground rules
C) clarification and justification
D) bargaining and problem solving
E) closure and implementation
Which of the following is an example of a position in a service job?
A) human resource executive
B) administrative executive
C) flight attendant
D) environmental campaigner
E) production line worker
________, which may occur intentionally or unintentionally, refers to keeping certain
people in a work place away from job opportunities, social events, discussions, or
informal mentoring.
A) Exclusion
B) Mockery
C) Stalking
D) Ragging
E) Bullying
The home buyer wants to bring in a third party who will have the authority to dictate an
agreement. This person will be a(n) ________.
A) mediator
B) arbitrator
C) conciliator
D) consultant
E) plaintiff
Between the late 1960s and the mid-1980s, the use of written tests declined because
they were characterized as ________.
A) unprofessional
B) discriminatory
C) unreliable
D) invalid
E) mathematically flawed
When one person seeks to satisfy his or her own interests regardless of the impact on
the other parties to the conflict, that person is using the conflict-handling intention of
________.
A) competing
B) avoiding
C) accommodating
D) compromising
E) collaborating
Sarah Covington, a sales manager at Synergy Corporation Bank, often keeps low
expectations of her team. She feels that they are underqualified for their job and do not
have substantial experience to sell a large number of accounts. Covington’s team does
not feel motivated enough and invariably underperforms and misses targets on a regular
basis. Which of the following concepts best explains Covington’s team’s poor
performance?
A) hindsight bias
B) self-fulfilling prophecy
C) confirmation bias
D) contrast effect
E) bandwagon effect
Regina George works as a campaign manager in a not-for-profit organization in
Hampshire. For the upcoming campaign against genetic engineering, she is networking
with managers who are working on the issue of food safety. Through her network of
contacts, she strives to gain information about the stakeholders in the food industry and
other lobby groups. Which of the following roles is George most likely to be playing
according to Mintzberg€s classification of managerial roles?
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator
Which of the following is an example of a piece-rate plan?
A) $20 for each hour of work
B) $2 for each unit produced
C) stock options at cheaper prices
D) straight commission plan
E) spot bonuses
The bookselling industry was revolutionized by ________.
A) Mintzberg€s Theory of Management
B) evidence-based management
C) Luthan€s findings on management behavior
D) intuition
E) the availability of Big Data
According to Mintzberg’s classification of managerial roles, which of the following is a
kind of decisional role?
A) negotiator
B) disseminator
C) liaison
D) spokesperson
E) monitor
________ is defined as a process that begins when one party perceives another party
has or is about to negatively affect something the first party cares about.
A) Problem solving
B) Assessment
C) Conflict
D) Negotiation
E) Collective bargaining
Which of the following personality traits indicates the degree to which a person is
unemotional and pragmatic and believes that ends can justify means?
A) extraversion
B) Machiavellianism
C) agreeableness
D) self-concordance
E) narcissism
A(n) ________ resistance to change clouds the link between the change and the
reaction to it and may surface weeks, months, or even years later.
A) overt
B) immediate
C) active
D) explicit
E) deferred
If a manager incorrectly assumes that all employees want the same thing, then
according to the expectancy theory, it is most likely to result in a weak ________
relationship.
A) performance-achievement
B) effort-performance
C) performance-reward
D) rewards-personal goals
E) effort-satisfaction
Which of the following power tactics is more effective when the audience is highly
interested in the outcomes of a decision process?
A) ingratiation
B) consultation
C) personal appeals
D) exchange
E) pressure
Stratford Inc. is a company that hires culturally diverse people to perform
Shakespearean plays for high school students. The company employs actors and
actresses from all over the world. The actors and actresses have joined together to ask
the company for higher salaries. The employees are struggling over deciding who will
negotiate for them. Which of the following statements is true pertaining to the effect of
individual differences on negotiations?
A) Women tend to negotiate better outcomes than men.
B) Extraverts tend to be very successful in distributive bargaining.
C) People who are highly interested in having positive relationships with other people
are poor negotiators.
D) Individuals who score high on agreeableness dimension tend to be very successful in
distributive bargaining.
E) Positive moods and emotions negatively affect integrative bargaining.
Which of the following modes of communication does not come under the purview of
nonverbal communication?
A) physical distance
B) personal e-mails
C) intonations
D) facial expressions
E) body movement
Fiedler’s contingency leadership model assumes that ________.
A) an individual’s leadership style is essentially fixed
B) an individual is constantly striving to develop a more productive style
C) an individual’s leadership is primarily determined by the features of the followers
D) an individual’s leadership style can be altered much like his or her personality traits
E) an individual’s leadership style must be task oriented to be effective
Explain the characteristics of a positive organizational culture.
Explain characteristics of a proactive personality who is of the investigative type
according to Holland’s typology.
What is the difference between intergroup conflict and intragroup conflict? Provide an
example of each type of conflict.
Victoria Hastings works as a sales manager at a bank and her behavior is characterized
by the fundamental attribution error and halo effect. Explain with the help of an
example what Hastings’ behavior is most likely to be toward her team in such a
situation.
Describe and discuss the two most popular forced comparison methods of performance
evaluation.
What is the difference between felt emotions and displayed emotions?
Formalization is a key element of organizational structure. What is indicated by
formalization? Describe the characteristics of a highly formalized organization.
Describe the personality characteristics of Machiavellianism.