Experience on the job tends to be positively related to work stress.
Depressed people are more likely than others to use heuristics, or rules of thumb, to
help make good decisions quickly.
High-status members of groups are often given less freedom to deviate from norms than
are other group members.
While sociology focuses on the individual, psychology studies people in relation to
their social environment or culture.
People who pursue goals for intrinsic reasons are more likely to attain their goals and
are happy even if they do not.
The conflict-handling intention of accommodating is assertive and cooperative.
In third-party negotiations, a conciliator is a trusted third party who provides an
informal communication link between the negotiator and the opponent.
According to the attribution theory, if a behavior scores high on consensus and
distinctiveness, we tend to consider it as an internally caused behavior.
Instrumental climates are positively associated with employee job satisfaction and
organizational commitment.
PowerPoint can be used to help explain complex ideas.
Effective diversity management involves eliminating unfair discrimination.
Adam Sears is an assembly line employee with Swenson Motors. Though Adam is
popular among his supervisors and colleagues, Adam experiences low morale and lack
of motivation. He feels frustrated that his job is restricted to fixing nuts and bolts on the
car parts. He fears that he has no chances of advancing in his career as he cannot
completely assemble a car. Which of the following is true with regard to Adam?
A) Adam’s job has high task complexity.
B) Adam’s job has a high span of control.
C) Adam’s job has low role definition.
D) Adam’s job has low task identity.
E) Adam’s job has high task significance.
The job characteristics model describes five dimensions of a job. A job can be enriched
by modifying one or more of these five dimensions. Which of the following methods of
job enrichment involves modifying skill variety and task identity dimensions of a job?
A) combining tasks
B) forming natural work units
C) establishing client relationships
D) expanding jobs vertically
E) opening feedback channels
You decide to do more research on the view that conflict should be encouraged as a
means to achieve change and innovation. This view is termed ________.
A) the traditional view
B) the human relations view
C) the interactionist view
D) the acceptance view
E) the promotional view
Which of the following statements is true regarding size of teams?
A) The most effective teams have twelve to fifteen members.
B) When teams have excess members, cohesiveness declines.
C) As team size increases, social loafing decreases.
D) When teams have excess members, mutual accountability increases.
E) Members of large teams coordinate work better when pressed for time.
Which of the following statements is true regarding sources of moods and emotions?
A) Reduced sleep makes a person more alert during waking hours.
B) Physical and informal activities increase positive mood.
C) Weather has a controlling effect on moods.
D) Intensity of negative emotions increases with age.
E) Mounting levels of stress at work create positive emotions.
The degree to which a person identifies with his or her job, actively participates in it,
and considers his or her performance as being important to self-worth is referred to as
________.
A) emotional contagion
B) job involvement
C) job stability
D) emotional dissonance
E) direct action
Those with a ________ personality identify opportunities, show initiative, take action,
and persevere until meaningful change occurs, compared to others who passively react
to situations.
A) high self-monitoring
B) proactive
C) high Mach
D) type A
E) narcissist
Which of the following is a factor present in a perceiver which may affect perception?
A) interest
B) similarity
C) sound
D) proximity
E) background
As a result of changing technology and unstable environment, your company is
planning to undertake restructuring of the business. The employees in your company
are worried about this upcoming change and many of them are anxious due to a fear
that they will lose their jobs as a result of this change. But that is not the case. The
company only wants to restructure its business units, and it is not planning to cut down
on jobs. In such a situation, which of the following techniques is most likely to be used
by your company to deal with the employees’ resistance to change?
A) implementing changes fairly
B) education and communication
C) participation
D) manipulation and cooptation
E) coercion
Which of the following does systematic study use to look at relationships to attribute
causes and effects?
A) intuitive data
B) feelings
C) scientific data
D) instinct
E) premonition
Which of the following is a subtle form of sexual harassment?
A) requesting repeatedly for a date when the other person is clearly disinterested
B) forcing someone to accept a sexual proposition
C) making jokes with sexual overtones
D) engaging in unwanted physical touching
E) forcing someone to provide sexual favors in return for a promotion
The application of direct threats or force upon resisters is called ________.
A) negotiation
B) cooptation
C) manipulation
D) coercion
E) arbitration
Stacey was at work when Ann, her sister, called to confirm their dinner plan the
following weekend at their Aunt Hilda’s farmhouse. Stacey said she would call Joe, her
husband, and get back to her. However, when Stacey called her back, Ann could not
hear most of what she said because Jennifer, Ann’s daughter, was crying loudly in the
background. Who represents the noise in the communication process depicted in this
scenario?
A) Hilda
B) Joe
C) Jennifer
D) Ann
E) Stacey
Describe the relationship between distinctiveness and groupshift.
Discuss the various individual approaches toward managing stress.
Explain the significance of emotions.
Describe cohesiveness as a property of groups. How can a group be made more
cohesive?
Discuss the effects of diversity within a group on group performance.
What is organizational behavior?