Due process systems provide individuals with adequate notice of what is expected of
them.
Individual decisions are more time consuming than group decisions.
Surface acting deals with felt emotions rather than displayed emotions.
Organizational cultures often reflect national cultures.
Subcultures act to undermine the dominant culture.
Nervousness is a pure marker of low negative affect.
The ability to influence a group toward the achievement of a vision or set of goals can
arise outside the formal structure of the organization.
Emotions can turn into moods when one loses focus on the event or object that started
the feeling.
Perceptual speed is the ability to imagine how an object would look if its position in
space were changed.
The less complex a job in terms of information-processing demands, the more general
intelligence and verbal abilities are necessary to perform successfully.
________ refers to the evaluation of a person’s characteristics that is affected by
comparisons with other people recently encountered who rank higher or lower on the
same characteristics.
A) Halo effect
B) Contrast effect
C) Confirmation bias
D) Stereotyping
E) Anchoring bias
The exit-voice-loyalty-neglect framework aids in understanding the consequences of
________.
A) increasing growth opportunities
B) emotional contagion
C) dissatisfaction
D) regular feedback
E) high employee engagement
You are involved in training and development for your division at Dunder Mifflin Inc.
You want to target some specific organizational problems through training.
Which of the following is an off-the-job training method?
A) job rotation
B) formal mentoring programs
C) Internet courses
D) job enlargement
E) apprenticeship
Which of the following is an example of an intrinsic reward?
A) bonus
B) profit-sharing plan
C) employee stock option
D) employee recognition
E) gainsharing
Most people assume that police officers should behave in a lawful manner, refrain from
demonstrating favoritism to any particular group, and do their best to uphold the law.
Which of the following terms best represents these beliefs?
A) diversity
B) similarity
C) role expectation
D) uncertainty reduction
E) dispersion of responsibility
Which of the following tends to have a disproportionate amount of influence on
employee selection decisions?
A) interview
B) written test
C) performance-simulation test
D) work sampling method
E) personality test
An organizational culture most likely to shape high ethical standards among its
members is one that ________.
A) is low in risk tolerance
B) is high in aggressiveness
C) focuses only on outcomes
D) takes a short-term perspective
E) balances the rights of multiple stakeholders
Under which of the following conditions is job dissatisfaction most likely to result in
turnover?
A) Employees have negative core self-evaluation.
B) Employees have high education and ability.
C) Employment opportunities are scarce.
D) Employees experience emotional contagion.
E) Employees have supportive relationships with their co-workers.
Which of the following types of organizational designs combines two forms of
departmentalization, functional and product?
A) simple structure
B) bureaucracy
C) matrix structure
D) virtual structure
E) boundaryless structure
Why should managers be interested in their employees’ attitudes?
A) They result from behavior.
B) They lead to self-concordance.
C) They give warnings of potential problems.
D) They result in emotional contagion.
E) They result in cognitive dissonance.
Based on the equity theory, which of the following, if true, would strengthen the
argument that Megan is trying to gain a sense of equity by changing her inputs?
A) She asks her boss for a raise, citing her years of experience with the company.
B) She claims that extrinsic rewards make work seem like a chore and less enjoyable.
C) She accepts additional responsibilities but fails to carry them out effectively.
D) She takes long breaks from work and shirks her responsibilities.
E) She constantly interrupts her colleague, refusing to let her get any work done.
In the context of the social identity theory, distinctiveness refers to the ________.
A) tendency of people who have greater uniformity in values and characteristics to have
greater identification as well
B) tendency of people to link themselves to high-status groups in an attempt to define
themselves favorably
C) tendency of people to use the group as a means of understanding who they are and
how they fit into the world
D) tendency of ingroup members to prefer and endorse the products, ideas, and aspects
of someone else’s culture over their own
E) tendency of ingroup members to notice and emphasize identities that reflect how
different they are from other groups
Logan is an employee who processes health insurance forms. Initially he was criticized
by his supervisor for sloppy work, but thereafter he improved considerably. Now he
consistently processes his forms without errors and even does more than his fair share
of work. However, Logan’s supervisor has not responded to the extra effort he has put
in, giving him no praise or monetary benefits. This leads Logan to believe that his
supervisor is biased against him. According to the expectancy theory, in this situation,
there is a problem in the ________ relationship.
A) rewards-personal goals
B) performance-awareness
C) performance-reward
D) performance-objectives
E) performance-achievement
Sally works as a customer care executive at a telecom office in Ohio. She often needs to
interact with a regular customer and she finds him extremely annoying. However,
because of the nature of her work, she conceals her emotions well and politely talks to
him and clarifies all his questions. Which of the following is being experienced by
Sally?
A) illusory correlation
B) emotional dissonance
C) positive affect
D) emotional selection
E) positivity offset
The selection process helps sustain the organization’s culture by ________.
A) establishing and enforcing norms
B) hiring candidates who fit well within the organization
C) socializing the new employees
D) developing performance evaluation criteria
E) rewarding conformity
Sally Peterson, who works as an entry-level editor, wants to go for dental reconstruction
surgery and sent a query to her HR department asking for a list of preferred hospitals.
The HR looked through her healthcare plan, which provides only a minimum coverage
for routine drugs and vision care. Consequently, the HR manager informed her that if
she wishes to carry on with the dental procedure, she will have to pay for it on her own.
Which of the following benefits plans should she choose to meet her needs?
A) a basic modular plan
B) a standardized benefits package
C) a core-plus plan
D) a fringe benefits plan
E) a 401k plan
Trait theories of leadership focus on ________.
A) the special relationship that leaders establish with a small group of their followers
B) the personal qualities and characteristics that differentiate leaders from nonleaders
C) the way the leader makes decisions
D) the extent to which followers are willing and able to accomplish a specific task
E) the match between the leader’s style and the degree to which the situation gives the
leader control
Which of the following can be used to understand how power and politics in an
organization can help you achieve your career goals?
A) counseling
B) power base relationships
C) political mapping
D) power struggles
E) equity positioning
What is emotional labor? What is its relation to emotional dissonance? Explain.
Differentiate between rational persuasion and inspirational appeals in terms of their
operation and direction of influence.
Explain how managers can reduce misinterpretations when communicating with people
from a different culture.
What is workplace spirituality?
Describe a functional conflict and dysfunctional conflict that could exist because of
structure.
What are the various individual factors that make a person more likely to engage in
political behavior?
Explain how participative management can enhance skill variety, task identity, and
autonomy as described in the Job Characteristics Model (JCM).
List and discuss the bases of formal power.
Describe the various ways of overcoming resistance to change.