According to Maslow, a need that is substantially satisfied no longer motivates.
The simple structure is characterized by a high degree of departmentalization and
narrow span of control.
Transformational leadership has a greater impact on the bottom line in smaller,
privately held firms than in more complex organizations.
The cognitive component of an attitude describes an intention to behave in a certain
way toward someone or something.
As we get older, we experience fewer negative emotions.
A mechanistic model is similar to a boundaryless organization.
The tendency to underestimate the influence of external factors and overestimate the
influence of internal factors when making judgments about the behavior of others is
known as the randomness error.
Resistance to change can be positive if it leads to open discussion and debate.
According to the Myers-Briggs Type Indicator (MBTI) classification, people with an
ENTP personality type are most likely to be ________.
A) illogical
B) innovative
C) intuitive
D) skeptical
E) stubborn
Recently, Curtis Gibson had an interview for the position of a senior manager at a
transit service. At the interview, the interviewer made a passing remark about how
policies can make or break the best economy in the world. Immediately, Curtis
launched into a discussion of how true the interviewer was, substantiating his claim
with stories from real economies around the world. Similarly, when the interviewer
suggested that Curtis work the earlier shift because, if selected, he would have to
commute a significant bit to reach work, Curtis vehemently agreed, saying, “You
couldn’t be more right.” Which of the following impression management techniques is
Curtis using?
A) favors
B) exemplification
C) enhancement
D) self-promotion
E) conformity
Alberto’s team is developing a database for the water pollution data of three cities.
Before he begins on this intensive project, he wants to improve the team efficacy of his
team. Which of the following actions can Alberto take to increase team efficacy before
the project starts?
A) plan a team outing for the team members
B) make sure that his team is not comprised of more than nine people
C) spend considerable time evaluating team members and allocating proper roles for
each
D) provide client’s software and database training for all the team members
E) create team goals that are very challenging
Which of the following is not true regarding positive and negative emotions in different
cultures?
A) In China, people report experiencing fewer positive and negative emotions than
people in other cultures.
B) Compared to Mainland Chinese, Taiwanese are similar to Latin Americans in their
experience of culture.
C) The emotions felt by people in China are less intense than the emotions felt by
people in other cultures.
D) Compared to Mainland Chinese, Taiwanese are more like U.S. workers in their
experience of emotions.
E) On average, Taiwanese report more positive and fewer negative emotions than their
Chinese counterparts.
________ differences between people represent deep-level diversity.
A) Race
B) Age
C) Ethnicity
D) Gender
E) Personality
Which of the following refers to a kind of discrimination which refers to overt threats or
bullying directed at members of specific groups of employees?
A) intimidation
B) impact bias
C) inequity aversion
D) framing effect
E) benefaction
Larry has an employee who is amazing at clearly seeing rules and enforcing them. He
has recently promoted her to the lead position in quality assurance. Which method of
creating a positive organizational culture is Larry utilizing?
A) rewarding more than punishing
B) building on organization strengths
C) using standardized practices
D) building on employee strengths
E) transmitting organizational culture through rituals
The ________ response includes actively and constructively attempting to improve
conditions, including suggesting improvements, discussing problems with superiors,
and undertaking some forms of union activity.
A) exit
B) voice
C) loyalty
D) neglect
E) acceptance
Bryan Eusebius has a positive attitude toward his organization. He feels the
management treats all employees fairly in matters concerning rewards, is understanding
toward their needs and requirements, and allows them to have a voice in decisions.
Bryan’s attitude toward his organization is indicative of ________.
A) emotional contagion
B) positivity offset
C) perceived organizational support
D) cognitive dissonance
E) self-concordance
Which of the following leadership behaviors is likely to differentiate between
transactional and transformational leaders?
A) management by exception (active and passive)
B) contingent reward
C) individualized consideration
D) micromanagement
E) laissez-faire
Which of the following is an example of an epicurean activity which helps increase a
person’s positive mood?
A) attending a meeting
B) playing video games
C) going on a ski vacation
D) eating a meal with friends
E) watching a movie
You are involved in training and development for your division at Dunder Mifflin Inc.
You want to target some specific organizational problems through training.
Which of the following is most likely to be the fastest growing training medium?
A) job rotation
B) live classroom lectures
C) apprenticeships
D) formal mentoring program
E) e-training
Janice Cooper has recently joined a hospital as a part of the internship program
prescribed by the nursing school she attends. Janice, who was inspired to take up this
profession by the story of Florence Nightingale, has very strong ideals about how she
should behave as a nurse. She feels that as a nurse she must be gentle, pleasant, and
caring at all times so she can serve her patients well, and she often goes to great lengths
as an intern by putting in extra hours at the hospital and so on. The scenario reflects
Janice’s ________.
A) role fuzziness
B) role ambiguity
C) role conflict
D) role perception
E) role status
Lillian Stintson works for a global women’s rights organization. In the past few months,
she has traveled across the globe for the campaign she was working on. In addition, she
has been working weekends to meet campaign milestones. She has now decided to take
a month’s holiday to relax and get a much-needed break. She knows that the
organization will understand her need for a long holiday. Which of the following best
represents Stintson’s feeling?
A) low employee engagement
B) high perceived organizational support
C) low organizational commitment
D) low job involvement
E) high interest in whistle-blowing
Which of the following is true regarding models?
A) Models propose five types of variables.
B) Models proceed from outcomes to processes.
C) Models are used only in manufacturing organizations.
D) Models proceed from processes to inputs.
E) Models show that outcomes can influence inputs in the future.
Connie Cole works as a junior market analyst at SPS Services. Her previous manager
retired a couple of months back, and she now has a younger male manager who
repeatedly insists that she accompany him for a coffee or dinner after work. Initially,
Connie was unsuspecting and refused because she did not have the time for such
engagements during weekdays. Later, when her manager’s requests became frequent,
she grew uncomfortable and firmly told him that she was not interested in him and his
attempts were not welcome. She realized that this step could backfire because, as her
superior, he has complete control over her appraisals, bonuses, and promotions. Her
manager even told her that if she does not agree, he will “find other ways.” Connie’s
experiences are best described as ________.
A) whistle-blowing
B) scapegoating
C) domestic abuse
D) sexual harassment
E) ambient abuse
Charlie Woods started working for E-Z Freeze, a major frozen food company, as a
college intern. Most recently, Charlie had held the position of VP Marketing. Now
however, as a result of a change in corporate leadership, Charlie finds himself
unemployed for the first time in decades. Looking for a new job has been an
eye-opening experience for Charlie. He has been especially frustrated with his lack of
success in getting even a call back for the applications he has completed online. Which
of the following best describes why Charlie may not be getting the initial feedback he
thinks he should be receiving?
A) His online applications don’t have the right keywords.
B) His background checks have been negative.
C) He is unwilling to relocate.
D) He lacks cross-company experience.
E) He lacks cultural diversity.
Which of the following statements is true regarding distributive bargaining?
A) It operates under zero-sum conditions.
B) It focuses on long-term relationships.
C) It involves high information sharing.
D) It attempts to create a win-win solution.
E) It is rarely used in labor-management negotiations.
The ability to move the trunk and back muscles as far as possible is known as
________.
A) static strength
B) stamina
C) trunk strength
D) extent flexibility
E) balance
________ is the only tactic effective across organizational levels.
A) Legitimacy
B) Inspirational appeal
C) Rational persuasion
D) Ingratiation
E) Pressure
How have the fields of psychology and sociology contributed to our understanding of
organizational behavior?
Explain how stereotyping can cause problems for some managers when making ethical
decisions. Provide an example.
Discuss with examples terminal values and instrumental values as identified by the
Rokeach Value Survey.
Describe the various situations under which culture acts as a liability.
List and briefly describe the stages in the five-stage model of group development.
Compare and contrast charismatic leadership from the understanding of leadership
under the attribution theory.
According to the Fiedler model of leadership, how can leader effectiveness be
improved?
Compare and contrast the benefits of intrinsic rewards, such as recognition, and
extrinsic rewards, such as pay, as forms of motivation.