In high-context cultures, directness is valued more than trust.
Narrow spans of control increase the speed of decision making.
Unlike power, leadership requires some degree of goal compatibility.
Politics of change suggests that the impetus for change is more likely to come from
inside change agents.
Employees are more accepting of changes when they are committed to the organization
as a whole.
When the production manager at CalTrack was asked to provide reasons for the delay in
the last batch of stock to be produced for the month, he clearly stated that this was the
result of one of his front-level managers taking two days off and that the fault was not
his. The manager is using buffing as a defensive behavior here.
Which of the following statements is true regarding the effect of group cohesiveness
and performance norms on group productivity?
A) When cohesiveness is low and performance norms are also low, productivity will be
high.
B) The productivity of the group is affected by the performance norms but not by the
cohesiveness of the group.
C) If cohesiveness is high and performance norms are low, productivity will be high.
D) If cohesiveness is low and performance norms are high, productivity will be low.
E) When both cohesiveness and performance norms are high, productivity will be high.
A paper sales company designs and offers a new method of purchasing and shipping
commercial quantities of paper through its Web site. The company used to do its
business through its sales representative. This is an example of a(n) ________ change.
A) accidental
B) secondary
C) planned
D) cognitive
E) integrated
Hazel Samuels has been working at her company for the past two years and consistently
gets yelled at by her manager even when she is not at fault. He often makes derogatory
references to her ethnicity. In addition, during team meetings, she is his target for
practical jokes and nasty pranks. She is extremely upset and decides not to be subjected
to such treatment any longer. Which of the following kinds of discrimination is she
most likely to report to the human resource department in such a situation?
A) intimidation
B) sexual harassment
C) hazing
D) mobbing
E) whistle-blowing
Which of the following terms refers to a person’s ability to detect and to manage
emotional cues and information?
A) emotional intelligence
B) self-concordance
C) emotional spectrum
D) illusory correlation
E) cognitive dissonance
Managers who oversee the movement of jobs to countries with low-cost labor are most
likely to ________.
A) provide poor customer service
B) face opposition from labor groups
C) manage a culturally homogeneous workforce
D) operate in niche markets
E) lose competitive advantage by exporting jobs
Political uncertainties, economic uncertainties, and technological change are examples
of the ________ factors of potential stress.
A) structural
B) environmental
C) organizational
D) personal
E) social
Analyzing relationships, determining causes and effects, and basing conclusions on
scientific evidence, all constitute aspects of ________ study.
A) organizational
B) intuitive
C) theoretical
D) systematic
E) case-based
Which of the following statements represents a person’s job attitude?
A) I enjoy my work because it offers me challenges and helps me hone my networking
skills.
B) I believe my work has a direct impact on the processes of the organization.
C) I believe my work performance indicates my caliber and potential.
D) I agree with the organization about its commitment to the environment.
E) I believe in the organization’s objectives about supporting the underprivileged.
The emotional expression function of communication involves ________.
A) managers motivating employees by setting specific goals
B) management communicating company policies to employees
C) managers training employees in decision-making strategies
D) members of the organization following their job descriptions
E) members of the organization showing their satisfaction and frustrations
Performance-simulation tests have higher ________, which measures whether
applicants perceive the measures to be accurate.
A) nominal validity
B) nominal reasonability
C) face cognitivity
D) face validity
E) face legitimacy
Jeanne Edwards works as a campaign manager at Rainforest Alliance Trust, a forest
protection organization in Indonesia. She is currently working on the Palm Oil
Campaign, which aims to establish stringent laws against companies which aggravate
deforestation by extracting palm oil for commercial use. Her role is to establish allies
with other forest protection organizations and companies which use eco-friendly
products that set good examples for other companies to follow. Jeanne allied with
Griffin and Powell, a large multinational company, which, unknown to Jeanne, also has
strong ties with local logging groups in Jakarta. Which of the following, if true, would
strengthen the argument that Jeanne had an availability bias while establishing an ally
with the company?
A) Griffin and Powell ensures that all their CSR initiatives on forests are regularly and
substantially publicized.
B) Jeanne has adequate experience in leading such campaigns.
C) Jeanne is well acquainted with various research techniques.
D) Jeanne has access to environmental records maintained by the Information Ministry.
E) Rainforest Alliance Trust has strong networks with local environmental research
organizations.
________ is the third stage in the conflict process and it intervenes between people’s
perceptions and their overt behavior.
A) Potential for opposition
B) Intention
C) Cognition
D) Attribution
E) Behavioral manifestation
The two major forms of employee involvement are participative management and
________.
A) organizational restructuring
B) job sharing
C) representative participation
D) job rotation
E) job enlargement
Describe the simple structure. Discuss its advantages and disadvantages.
Compare and contrast job satisfaction, job involvement, and organizational
commitment.
Describe and discuss specific problems related to cross-cultural communication.
Include cultural barriers and cultural context.
Using the concept of organizational survival, how would you define what makes an
organization successful? Why is organizational survival important to defining
organizational success?
Describe Lewin’s three-step model used for managing change.
What are the various causes of conflict?
Define initial selection and identify the devices used during the initial selection stage.
Compare and contrast centralized and decentralized organizations.