The chain network provides the highest accuracy of communication.
An individual’s involvement with, satisfaction with, and enthusiasm for the work he or
she does is known as employee engagement.
Managers at global companies have realized that economic values are generally
transferable across national boundaries.
Problem-solving teams discuss a problem, generate potential solutions, and implement
them successfully.
A strong culture tends to be a liability for an organization when its environment is
undergoing rapid change.
An organizational culture that encourages its managers to engage in severe competition
and discourages them from taking risks and innovating is most likely to shape high
ethical standards among its members.
Cognitive dissonance explains the linkage between attitudes and behavior.
According to John Holland’s personality-job fit theory, individuals belonging to the
realistic type are disorderly, impractical, and emotional.
Job enrichment improves employees’ skills by periodically shifting an employee from
one task to another with similar skill requirements at the same organizational level.
The tendency for individuals to attribute their own successes to internal factors and put
the blame for failures on external factors is known as the confirmation bias.
Feedback is the degree to which carrying out work activities generates direct and clear
information about one’s own performance.
Poor or reduced sleep impairs decision making and makes it difficult to control
emotions.
Apprenticeship and mentoring programs are examples of random socialization.
Katherine Connor started her day with a cup of coffee while reading the newspaper.
However, something about the day makes her feel low. When she reaches the office, she
feels upset and distracted from work although she cannot pinpoint a reason for feeling
this way. She continues to feel upset and distracted through the rest of the day. Which of
the following is she most likely to be experiencing?
A) a response
B) a reaction
C) a counteraction
D) an attitude
E) a mood
An example of an input at an organizational level is ________.
A) motivation
B) conflict
C) power
D) communication
E) structure
Joanna Mills has recently been promoted to the position of a project manager at Palmer
Inc., a software development firm. As a project manager, she now has the authority to
delegate work, provide supervision and feedback, and monitor employee performance.
Ever since her promotion, she has been preparing herself to guide her subordinates in
different project activities. However, she feels that the employees do not proactively
approach her for help. Which of the following, if true, would best explain this situation?
A) Joanna has several years of experience in working on software programs.
B) The sole criterion for Joanna’s promotion was her effectiveness in meeting individual
targets.
C) Employees identify with Joanna because she successfully rose from the position of a
programmer to that of a manager.
D) The managers who promoted her believed that her approachable nature would be a
key factor in improving team performance.
E) The company follows a 360-degree performance evaluation system.
Which of the following theories of leadership is based on situational variables?
A) attribution theory
B) trait theories
C) charismatic leadership theory
D) path-goal theory
E) behavioral theories
Which of the following terms describes the degree to which members of a work unit
share a common demographic attribute, such as age, sex, race, educational level, or
length of service?
A) social conformity
B) organizational value
C) organizational demography
D) diversity
E) organizational multiculturalism
Elaborate sets of performance-simulation tests specifically designed to evaluate a
candidate’s managerial potential are ________.
A) less effective than work sampling
B) administered in assessment centers
C) similar to personality tests
D) considered drawbacks of some management development programs
E) likely to skew the results of behavioral samples
Which of the following alternative work arrangements enables the organization to draw
on the talents of more than one individual in a given job?
A) telecommuting
B) flextime
C) gainsharing
D) profit sharing
E) job sharing
With reference to a basic OB model, ________ are determined in advance of the
employment relationship and refer to variables such as personality, group structure, and
organizational culture that lead to processes.
A) actions
B) inputs
C) outcome
D) processes
E) goals
Alicia Akers works as a marketing executive. She always talks in a high pitch and often
draws a lot of attention wherever she is. Which of the following statements best
explains the reason behind people noticing Akers?
A) Perception of reality depends on the perceiver’s past experiences.
B) Perception of reality depends on the perceiver’s personality.
C) Characteristics of the target affect people’s perception.
D) The time at which we observe behavior affects perception.
E) Motives and interests of the perceiver affects perception of behavior.
Which of the following is true with regard to moderating variables in attitude
relationships?
A) Attitudes that our memories can easily access are more likely to predict our
behavior.
B) General attitudes tend to predict particular or specific behaviors.
C) Attitudes are less likely to be remembered if frequently expressed or talked about.
D) The relationship between an attitude and a behavior is weaker if an attitude involves
a direct relation to personal experience.
E) Conflicts between attitudes and behavior occur when there are no social pressures.
Who are change agents?
Discuss the effectiveness of various influence tactics.
What is the significance of “reasonable accommodations” for diversity management in
workplaces?
Percy Collins works as a life advisor at an insurance firm and often looks for constant
admiration from his manager every time he sells a policy. He also feels that he is the
best at his work and no other advisor in his company has the ability or the skills to sell
the amount of policies that he can. During meetings and team-building exercises,
colleagues often find him rude, distant, and antagonistic. Identify and describe the
personality trait exhibited by Collins.
Explain and provide a workplace example for each of the following communication
situations: oral communication in downward flowing direction; written communication
in upward flowing direction; and nonverbal communication in lateral flowing direction.
Nora Elm is a newly appointed HR manager at Seven Oaks, a famous PR firm that is
not doing too well at present. As she assumed the post of the HR manager, everyone
impressed upon her the need to energize the employees and motivate them to give their
best to the job. After she met with the employees and managers, she felt that many
employees were demotivated because they had attained their maximum potential in
their current job roles. Additionally, she felt that though the management believed
strongly in its employee-friendly nature, this nature was not manifested in its actions.
Those employees who were on the board had begun to mimic the management’s action
of attributing the lack of any constructive change to company policies. Describe any
two changes that Nora should propose at the meeting with a rationale for each.
Discuss how power affects people and consider whether power is corruptive.
Explain how the grapevine functions and why it exists in organizational
communication.