“Voice” is an active and constructive response to dissatisfaction.
Self-generated feedback is a more powerful motivator than externally generated
feedback.
The critical incidents method of performance evaluation focuses the evaluator’s
attention on the difference between executing a job effectively and executing it
ineffectively.
Interpersonal justice refers to an individual’s perception of the degree to which he or she
is treated with dignity, concern, and respect.
Entomology is the study of societies to learn about human beings and their activities.
When teams have excess members, cohesiveness and mutual accountability decline.
Deep acting is hiding inner feelings and foregoing emotional expressions in response to
display rules.
Idea champions display characteristics associated with transformational leadership.
Social trends remain static.
In the communication process, decoding precedes encoding.
Which of the following is not one of the five most prevalent climate categories making
up the ethical dimensions of organization culture?
A) instrumental
B) caring
C) dependence
D) law and code
E) rules
Benny is stressed with the new corporate reorganization. He now reports to a foreign
office that has usurped many of his responsibilities, including the contract labor for his
projects. Therefore, he’s working with new and less qualified contractors with whom he
doesn’t have a relationship. However, the managers of the other departments find
themselves in the same boat, and every day they are able to laugh over lunch about their
new managerial impotence. ________ is helping Benny handle his stress.
A) Emotional contagion
B) Cognitive dissonance
C) Social support
D) Time management
E) Self-efficacy
A boundaryless organization strives to ________.
A) break down barriers between the company, its customers, and suppliers
B) reduce bureaucracy costs associated with managing the projects in the organization
C) outsource projects to a competent third party
D) create a higher level of formalization in the organization
E) centralize power within the organization
Gordon is a new divisional manager at AskSocrates.com. In reorganizing his division,
he must make some decisions regarding the span of control for management within his
division.
The question of span of control determines ________.
A) the employee grievance policy of the organization
B) the number of levels and managers in an organization
C) where decisions are made
D) how jobs will be grouped
E) how employees will be compensated
Adrian Atwood, a senior manager at MNC, spends a lot of his time assigning group
members to particular tasks and scheduling their work such that deadlines are
achievable. Adrian also sets high expectations for standards of performance and holds
regular meetings to ensure that productivity and quality are up to the mark. In the light
of the Ohio State Studies, this indicates that Adrian, as a leader, is ________.
A) low in task orientation
B) high in consideration
C) relationship oriented
D) employee oriented
E) high in initiating structure
If we consider Maslow’s hierarchy of needs in the context of Japan, Greece, and
Mexico, where uncertainty-avoidance characteristics are strong, then ________ needs
would be on top of the hierarchy.
A) self-actualization
B) security
C) social
D) esteem
E) growth
________ is a key independent variable in positive organizational behavior research.
A) Engagement
B) Apathy
C) Despair
D) Constraint
E) Pessimism
Joann Hayes is currently working on a project to tackle climate change. During the
project, she needs to find different options to replace the use of non-renewable energy
and check the feasibility of different renewable energy options before choosing the
most practical one. Which of the following skills does Hayes primarily need to use for
these tasks?
A) human skills
B) interpersonal skills
C) conceptual skills
D) communication skills
E) interactive skills
When ________, the result is role conflict.
A) compliance with one role aids our performance in another role
B) compliance with the group is an attempt to understand who we are and how we fit
into the world
C) compliance with the group is marked by a tendency to notice and emphasize those
aspects of the group that are distinctive
D) compliance with one role requirement may make it difficult to comply with another
E) compliance with the group is strengthened by members who have similar values and
characteristics
Melissa Woods was recently hired as the campaign manager at an environmental
organization. She has a degree in environmental sustainability and possesses substantial
knowledge about the issue of global warming. She has the knowledge to lead the public
relations team of the organization. However, a few months later, the board of directors
of the organization expressed dissatisfaction with Melissa€s performance and asked her
to resign. Which of the following, if true, best explains this situation?
A) Melissa had no prior experience in research and development.
B) Melissa had weak interpersonal and networking skills to run the project.
C) Melissa focused on the results her team achieved rather than how they achieved
those results.
D) Melissa is not up-to-date about the feasibility of using different modes of renewable
energy.
E) Melissa had a diverse network of contacts established from her previous job.
Which of the following is a characteristic of emotions?
A) Emotions are reactions to a person or event.
B) Emotions last for a longer time period than moods.
C) Emotions are never action-oriented in nature.
D) Emotions lack a contextual stimulus.
E) Emotions involve less intense feelings than moods.
Which of the following is a type of response to dissatisfaction that is constructive and
passive?
A) loyalty
B) neglect
C) voice
D) reflect
E) exit
________ refers to a gut feeling not necessarily supported by research.
A) Intuition
B) Reasoning
C) Rationality
D) Logic
E) Inference
Which of the following statements is true regarding the job characteristics model?
A) The operation of the model is universal and unaffected by cultural factors.
B) The operation of the model is relatively individualistic in nature.
C) The operation of the model requires employees to have similar skill sets.
D) The operation of the model cannot be quantitatively measured.
E) The operation of the model fulfills only extrinsic motivational needs.
Which of the following, if true, would weaken the argument of adopting job rotation?
A) The employees of the company have similar skill sets which are suited to transfer of
learning.
B) The company has been conducting professional training programs to keep all
employees up-to-date with the developments in the field.
C) AmWeb, one of the major rival firms, witnessed a substantial rise in profits
following its cross-training program for employees.
D) The research evidence favoring job rotation has rarely used samples from the service
industry.
E) The company is now entering its busiest business season with multiple project
deadlines.
Malcolm Industries recently hired a large number of workers for the company’s new
construction factory in Colorado. During the hiring process, the management made a
clear effort to recruit physically strong individuals because the work at the factory
involves manual labor. The jobs need to be performed by individuals who have the
energy and physical stamina to work for long hours. Which of the following
surface-level characteristics did the company most likely concentrate on when selecting
the new workers?
A) age
B) values
C) beliefs
D) religion
E) personality
According to the equity theory, there are four referent comparisons. The referent
comparison known as other-inside refers to ________.
A) an employee’s experiences in a different position inside the employee’s current
organization
B) an employee’s experiences in a different position outside the employee’s current
organization
C) another individual or group of individuals inside the employee’s organization
D) an employee’s experiences in a similar position outside the employee’s current
organization
E) another individual or group of individuals outside the employee’s organization
Michelle Young, who works as a sales manager at a bank, often has to deal with a lot of
stress to meet monthly targets for her team. However, irrespective of stressful
situations, she manages to handle problems with ease and a smile on her face. Her team
members are often surprised at how she deals with such situations with so much
confidence. They believe the reason she manages to be such a good role model of
handling volatile situations is because she is confident of her capabilities and sees
herself as an effective manager. Describe Young’s personality in terms of the Big Five
model and core self-evaluation.
Explain with an example the contrast effect.
What are the key characteristics of charismatic leaders?
Explain expert power with reference to the dimensions of importance, scarcity, and
nonsubstitutability.
What is an anchoring bias?
Discuss the relationship between social and physical work context and employee
satisfaction.
What is organizational development? What are the various values on which the
organizational development techniques are based?
Explain the concept of organizational climate.
Explain the relationship between decision making and perception.