Emotions tend to last for several days, for a much longer time period than moods.
The matrix structure reduces the possibility of power struggles.
According to Hofstede’s five value dimensions of national culture, people in a culture
with long-term orientation look to the future and value thrift, persistence, and tradition.
Flexible spending plans allow employees to set aside pretax dollars up to the dollar
amount offered in the plan to pay for particular benefits, such as healthcare and dental
premiums.
The term virtual office describes working from home on a relatively permanent basis.
The single global rating approach to measuring job satisfaction is more sophisticated
than the summation of job facets approach.
Most formal training involves employees simply helping each other out.
Studying facial expressions is a good way to identify basic emotions.
Organizations that promote a spiritual culture ________.
A) use stories for transmitting the organizational culture to the employees
B) use wide spans of control
C) recognize that people seek to find meaning and purpose in their work
D) de-emphasize community differences within the organization
E) tend to downplay the importance of employee satisfaction
Which of the following is true regarding systematic study?
A) It attributes causes and effects based on intuition.
B) It involves supporting decisions based on gut feelings.
C) It analyzes relationships based on previous experiences.
D) It involves analyzing relationships based on scientific data.
E) It involves taking action based on instinct.
Karl is the labor union negotiator. Today, he is meeting with the top management to
discuss the new five-year contract, including wages and benefits. This
labor-management negotiation over wages is most likely to use ________ bargaining.
A) integrative
B) reflective
C) distributive
D) evaluative
E) associative
Naomi Fisher, a sales manager at Pure, a water purifier company, had a new member,
Leah Marshall, join her team. Though during Leah’s interview, Naomi felt she would be
a productive sales executive, her performance has often been below the mark.
Consistently in the past three months, Leah has been unable to reach her targets and is
falling substantially behind on her annual targets. Naomi assumes that Leah is not
determined and motivated enough to do what it takes. Which of the following, if true,
weakens Naomi’s assumption?
A) Leah has often arrived late for team meetings conducted in the morning.
B) Leah has been assigned a sales territory where consumers are from low income
groups.
C) Leah has good interpersonal skills and gets along well with her customers.
D) Research showed that the company’s largest competitor had a lower turnover than
they did.
E) Naomi recently received feedback from other team members that Leah is often
uncooperative.
Procedural fairness while implementing changes is especially important when
________.
A) the organization is facing intense competition
B) the employees have participated in the decision-making process
C) the employees perceive the outcome as negative
D) the environment in which the business operates is dynamic
E) the employees are resisting the change due to group inertia
The ________ is a personality assessment consisting of 100 questions where
respondents are classified as extraverted or introverted, sensing or intuitive, thinking or
feeling, and judging or perceiving.
A) Myers-Briggs Type Indicator
B) Birkman Method
C) Karolinska Scales of Personality
D) Keirsey Temperament Sorter
E) Taylor-Johnson Temperament Analysis
The ________ dimension of motivation measures how long a person can maintain
effort.
A) direction
B) persistence
C) intensity
D) knowledge
E) experience
Which of the following is a decision-making model that describes how individuals
should behave in order to maximize some outcome?
A) rational decision-making model
B) flexible decision-making model
C) distributive decision-making model
D) associative decision-making model
E) integrative decision-making model
In a communication process, the ________ initiates a message by encoding a thought.
A) receiver
B) decoder
C) transmitter
D) sender
E) receptor
According to the two-factor theory, ________.
A) there exists a hierarchy of needs within every human being, and as each need is
satisfied, the next one becomes dominant
B) most employees inherently dislike work and must therefore be directed or even
coerced into performing it
C) employees view work as being as natural as rest or play, and therefore learn to
accept, and even seek, responsibility
D) the aspects that lead to job satisfaction are separate and distinct from those that lead
to job dissatisfaction
E) achievement, power, and affiliation are three important needs that help explain
motivation
A collectivist Chinese manager is most likely to use which of the following techniques
for conflict management?
A) direct confrontation
B) authoritative command
C) avoiding
D) pressurizing
E) competing tactics
Gerard Yoder believes that every time he picks up his daughter, Penny, from school, it
brings him good luck. The last time he picked her up from school, he won a lottery
ticket. Today, after he received her from school, he reached his office and found out that
he has been promoted. Which of the following concepts best describes Yoder’s belief?
A) affect intensity
B) bandwagon effect
C) illusory superiority
D) positive bias
E) illusory correlation
________ refers to evaluative statements or judgments concerning objects, people, or
events.
A) Attitude
B) Behavior
C) Appearance
D) Demeanor
E) Performance
Communication that takes place among members of work groups at the same level is
known as ________ communication.
A) diagonal
B) grapevine
C) upward
D) lateral
E) downward
A group decision-making method in which individual members meet face-to-face to
pool their judgments in a systematic but independent fashion is the ________
technique.
A) reference groups
B) nominal groups
C) brainstorming
D) interacting groups
E) ingroup
Job dissatisfaction is more likely to translate into ________ when employees feel or
perceive they have many available alternatives and when employees have high human
capital.
A) high productivity
B) employee engagement
C) increased customer satisfaction
D) turnover
E) organizational citizenship behavior
What is a cross-functional team?
Describe and discuss the critical incidents method of performance evaluation.
List and explain four of the barriers to effective communication.
What are the three ethical decision criteria? Explain.
Imagine that you are a manager of a multifaceted manufacturing operation with a new
crew of twenty arriving for training. The crew is comprised of different types of
learners. Describe a training program comprised of three different sessions that would
cater to four different individual learning styles. State whether each of the training
sessions would be on-the-job or off-the-job training and whether it is formal or
informal.
Define political behavior and explain its features.