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High Machs do exceptionally well in jobs which are administrative in nature and do not
involve face-to-face communication.
A candidate is likely to receive a more favorable evaluation if preceded by mediocre
applicants and a less favorable evaluation if preceded by strong applicants. This is an
example of the halo effect.
An individual's value system is obtained by ranking the person's values in terms of their
intensity.
A popular stereotype is that men are more cooperative and pleasant in negotiations than
women.
Mentoring provides unfiltered access to the attitudes of lower-ranking employees and
can help anticipate potential organizational problems.
Goal-setting theory strongly advocates participation in decision making, whereas MBO
demonstrates that managers' assigned goals are usually just as effective.
During the metamorphosis stage of the socialization process, a new employee compares
his or her expectations-about the job, co-workers, the boss, and the organization in
general-with the reality in the organization.
In an interview, information elicited early from an interviewee carries greater weight
than information elicited later.
A drawback of self-report surveys is the level of accuracy.
Under the Americans with Disabilities Act, firms cannot require employees to pass a
medical exam before or after a job offer is made.
Evidence that an organization is able to exist and grow over the long term is called
organizational survival.
Goal-setting theory takes a behavioristic approach, whereas reinforcement theory takes
a cognitive approach.
Task identity is defined as the degree to which a job requires a variety of different
activities so the worker can use a number of different skills and talent.
People from collectivistic countries tend to see power in personalized terms and as a
legitimate means of advancing their personal ends, while those in individualistic
countries see power in social terms and as a legitimate means of helping others.
Which of the following teams is more likely to be made up of employees from about
the same hierarchical level but different work areas?
A) problem-solving
B) self-managed work
C) cross-functional
D) traditional
E) departmental
Which of the following statements is not true regarding organizational approaches to
managing stress?
A) With goal-setting in the organization, individuals perform better when they have
specific and challenging goals and receive feedback on their progress toward these
goals.
B) Redesigning jobs to give employees more responsibility, more meaningful work,
more autonomy, and increased feedback can reduce stress.
C) Managers should consider decreasing employee involvement in decision making
because evidence clearly shows that decreases in employee empowerment reduce
psychological strain.
D) Increasing formal organizational communication with employees reduces
uncertainty.
E) Some employees need an occasional escape from the pace of their work.
According to the general dependence postulate, the greater B's dependence on A, the
more power B has over A.
________ is a change process based on systematic collection of data and selection of a
change action based on what the analyzed data indicate.
A) Organizational development
B) Action research
C) Planned change
D) Process consultation
E) Organizational restructuring
According to the LMX theory, a leader implicitly categorizes followers as "in" or "out"
________.
A) after careful performance analysis
B) on a temporary basis
C) early in the interaction
D) because of political pressure
E) only after several months of working together
An example of a process at a group level is ________.
A) diversity
B) communication
C) values
D) culture
E) emotions
Which of the following questions best helps understand the degree of perceived
organizational support among employees?
A) Do you believe that employee engagement has a large impact on productivity?
B) Do you believe there is sufficient employee engagement in your department?
C) Do your beliefs align with the organization's vision and long-term goals?
D) Do you feel the long-term goals on sustainable work practices are workable?
E) Do you feel the organization has sufficient recognition rewards to value good work?
A person who is made fun of because he is an Arab-American is being subjected to
________, a kind of discrimination in work environments.
A) mockery
B) vandalism
C) cyberstalking
D) gaslighting
E) monomania
When you begin to notice things that are not as you expected, you are in the ________
stage of socialization.
A) orientation
B) prearrival
C) encounter
D) metamorphosis
E) post-arrival
Under the zero-sum approach, rewards are distributed such that ________.
A) rewards are equal and do not increase or decrease with changes in profit margins
B) rewards increase for all employees at an identical rate
C) any drop in profits reduces the pay of employees by an identical amount
D) amount allocated for rewards is variable
E) rewards increase for a group at the expense of loss for another group
Which of the following is an organizational factor that increases illegitimate political
behavior?
A) internal locus of control
B) low expectations of success
C) high trust
D) low organizational investment
E) zero-sum reward practice
Sarah Mayer works as a security officer and is in charge of keeping track of who is in
the office at any given time. She notices that some employees do not sign out of the
office when they go out for meals, which makes it difficult to keep track of attendance
of employees. Even though Mayer has repeatedly asked the employees to sign out, they
have not followed her advice. She now decides to report the issue to her supervisor.
Which of the following components of an attitude is being demonstrated by Mayer?
A) affective
B) behavioral
C) positive
D) cognitive
E) knowledge
Which of the following statements is true regarding the effects of moods and emotions
on decision making?
A) Moods and emotions have no direct influence on decision making.
B) People in good moods are less likely than others to use heuristics to make decisions.
C) Positive emotions tend to diminish problem-solving skills and analytical skills.
D) People with positive emotions are slower at processing information than depressed
people.
E) Depressed people tend to weigh all possible options rather than the most likely ones.
According to the Rokeach Value Survey, ________ values refer to preferable modes of
behavior.
A) terminal
B) critical
C) instrumental
D) essential
E) flexible
Which of the following statements is true regarding a matrix structure?
A) It breaks the unity-of-command concept.
B) It cannot achieve economies of scale.
C) It reduces ambiguity about who reports to whom.
D) It prevents power struggles.
E) It avoids duplication of activities.
What is workplace deviance? Explain.
What are the benefits and drawbacks of e-mail?
What are the three most popular sets of criteria for evaluating employee performance?
Compare and contrast the AI strategy for managing change and the double-loop
learning organization focused on creating change. How are they similar and different?
Discuss the affective events theory.
Karen is upset with her supervisor because she was denied her requested vacation days.
She is experiencing a very low level of job satisfaction but cannot afford to quit her job.
Describe three negative, passive responses that Karen might take due to her
dissatisfaction. Imagine that her manager actively catches her in a manifestation of
workplace deviance. Predict the outcome of Karen's behavior.
Discuss e-learning and its advantages and disadvantages.
Discuss the effects of agreeableness on the effectiveness of negotiations.
Describe the three key elements in the definition of motivation.
Evaluate the benefits and disadvantages of an older workforce.
